Too hard to log in
I used a new phone to log into Ocado today. It sent me a one-time code via email. As I don’t have email on my phone I then had to log into Ocado on another device (upstairs), find the code and enter it into my phone. They said it was to protect my account. Actually it’s to keep Ocado safe. This should be simpler
Show more
Bit frustrating
airport check in style trying to upsell, just let me buy what I need
Have used Ocado for several years
You rarely get missing or substitute items in your shopping, great range of gluten free foods. Really good offers and I really believe they are not more expensive than other shops which many people think.
Beats every online food shop.
Great choice.
Really good quality meat…and I love the organic veg.
Great range of delivery slots, even next day.
Really good quality meat…and I love the organic veg.
Great range of delivery slots, even next day.
Got a pamphlets… great… but NOT
Great when you only want stuff you don’t need. App starting the account is overly complicated to try and active the pamphlets “3months” free delivery only on all the exceptions and only on £25… basically read ALL
the small print, not sure it is worth it. If you don't care about the discounts worth it, still not the best app around but M&S food might be worth the trouble, but no thanks i’ll stick to the usual Apps and renew our subscription less small print, better deals, and better rewards.
the small print, not sure it is worth it. If you don't care about the discounts worth it, still not the best app around but M&S food might be worth the trouble, but no thanks i’ll stick to the usual Apps and renew our subscription less small print, better deals, and better rewards.
Show more
Quick and painless
I hate going to the shops now, people in the way and the self checkouts are a pain then forgetting have the stuff you need or they just don’t have it. Ocado is quick and simple to use and if you forget and have time you can add to the bag for the same delivery also a lot of offers, personally the best is not getting stuck in lanes with people pushing or just stopping in front of you now I can spend time doing what I want while it’s sorted. Oh and don’t forget bags! Not a problem with Ocado and if you return on the next shop it’s 10p off the shop for each one amazing!
Show more
Worst App ever
This is the worst app I use. Unintuitive, clunky and frustrating. Too much wrong with it to waste time now but virtually every shop I get things I deleted and not stuff I think I’ve ordered. Dread using it every time.
Not good!
I’ve been using the Ocado app for years & found it great but this new version is awful. Haven’t seen anything that makes it an improvement on the previous version. It’s more cumbersome to use, too many ads and things that were easy previously are now harder. Simple improvements like sorting ‘Lists’ into a-z order would have helped, now they’re not even easy to locate. I have so many frustrations I’m considering moving to a different supermarket.
Show more
No subs
So happy I moved from Morrisons to Ocado. There’s never any subs, fruit n veg great quality. They still use carrier bags which makes delivery super quick, always on time. Nothing to complain about at all!!
Great delivery men
I love the convenience of home delivery and the staff you employ are helpful and kind.
Ocado review
Great having access to M&S with Ocado can usually find a not to expensive delivery time. There are a lot of great deals and the products I’ve received are always in fresh condition with good shelf life. If you’re looking for a particular item there is usually more than one choice which is great and deliveries are always within the time slot and the drivers are AWAYS lovely. I highly recommend Ocado
Show more
Just not clear on all fronts app
Too messy, too many steps, and as for trolley view really not helpful, or maybe that’s the design make us buy more,!
Fantastic
I am new to Ocado and I am so impressed with the service . Variety of food , easy to get a slot and loads of price reductions . Love it !
Bags
Ocado over-use plastic bags and then don’t credit when you return them.
Quite good, some aspects feel dishonest
For example, items get added to your basket automatically in a weekly shop, but at the full price, even when you go into the basket. But, if you remove the item and then go to the product page it shows the discounted price. So the discounted price is being hidden from you, when it’s been added to your basket, buy Ocado themselves. How unnecessary. You can save money by literally removing items from your basket and then just adding them back in again, if they’re on offer. That’s a con job.
Also, I’ve said this loads of times, but sending an SMS message 24hrs before the deadline of a basket, when they clearly have working push notifications is really poor. If I have items in my basket, and I’ve just forgotten to check out, that doesn’t mean I want them all removing and I want to revert back to the order created by Ocado. Why not send a push notification saying, “Hey your deadline is in 4 hours/ 1 hour / 30 mins and you have items in your basket you’ve not checked out with. Please check out to keep them!”
A standard text message that nobody uses except delivery companies the day before is madness.
Also, I’ve said this loads of times, but sending an SMS message 24hrs before the deadline of a basket, when they clearly have working push notifications is really poor. If I have items in my basket, and I’ve just forgotten to check out, that doesn’t mean I want them all removing and I want to revert back to the order created by Ocado. Why not send a push notification saying, “Hey your deadline is in 4 hours/ 1 hour / 30 mins and you have items in your basket you’ve not checked out with. Please check out to keep them!”
A standard text message that nobody uses except delivery companies the day before is madness.
Show more
Response from developer
Hi there. We're really sorry to hear you're finding our new app worse than before and that you're encountering so many issues, especially with the checkout and offers. We appreciate you sharing such detailed feedback. We understand your frustration with the "incomplete" offers pop up, even when you have the correct number of items in your basket. This is certainly not the smooth experience we aim for. Sometimes the offer may not be recognised correctly for unknown reasons but it is worth double-checking the offer to ensure the correct items from the offer are chosen. We also appreciate your valuable suggestions regarding notifications. We know that a single SMS reminder a day before checkout isn't the most effective way to communicate, and your ideas for a series of push notifications leading up to the final checkout time are brilliant. We're always looking for ways to improve our communication and make the shopping experience as effortless as possible for you. We truly value your insights and will be passing your feedback on to our team for review.
Debi246
Last order was part delivered, the driver drove off with half of it on his van. Contacted Customer Service, who phoned the warehouse and advised me that if it was on the van it would be delivered between 6pm and 9pm that night. The delivery was between 9am and 10am in the morning. Cannot believe I was told ‘if’ the goods were on the van. No contingency if they weren’t, at this point I had no idea where the groceries I had paid for and were contracted to be delivered between 9am and 10am, were. I said this was unacceptable and told them to contact the driver to pull over and see if the goods were on the van, which to me is common sense. The attitude of the warehouse management is a disgrace it was obvious from the response that they could not care less. How dare you make a customer wait up to 10 hours for groceries when it was your mistake, and on top of that could not even be bothered to find out where they were. I think Trading Standards should be notified about this. I am writing this because I have written numerous times to your CEOs exec office and been completely ignored. Is this because you have too many complaints to deal with, or you just don’t care, very unprofessional and extremely rude? All I wanted to know is what you have put in place should this happen to any customer again. It caused a lot of stress as there was around £50 to £60 worth of groceries missing including wine and food for a family get together. The driver piled the bags on top of each other at the door and I asked him was that everything and he said yes. I want a response from your head office, I don’t want vouchers, I want to know what you have put in place. In the end I was insistent the missing groceries were delivered immediately and was told the initially the driver was out of the area, not my problem. In the end they did get in touch with the driver and the goods were located, he then brought me the missing items around 1pm apparently after his shift. So you could actually deliver the items earlier then was first stated, just though you would fob me off. On what planet is this acceptable? I spend around£600 to £750 a mouth with you and this is how I was treated.
Still awaiting a reply from your executive office.
Still awaiting a reply from your executive office.
Show more
Weak app
This is a rating of the app. The Ocado service and produce are great, but irrelevant to an AppStore rating. Booking a slot and checkout is good. But simply navigating for produce by search term or category is frustrating and slow. Please compare the UX to other supermarket offerings, e.g. Waitrose. This is by far a weak point and means we only use Ocado for specific M&S items, which is a shame.
Show more
Always Satisfied with my grocery delivery
Great products at excellent prices. Easy to use app.
Fresh produce is always fresh and has a long life.
Lots of offers and discounts.
Excellent delivery service with friendly, courteous & helpful delivery people. Always delivered on time with regular updates.
Never had to return an item or contact customer services and never had to have a substitute item as products always in stock
Fresh produce is always fresh and has a long life.
Lots of offers and discounts.
Excellent delivery service with friendly, courteous & helpful delivery people. Always delivered on time with regular updates.
Never had to return an item or contact customer services and never had to have a substitute item as products always in stock
Show more
Why I use Ocado
Since i started using Ocado the service the staff are so friendly and helpful, the service desk when ever i need to contact them they must be the most helpful set of people , Ocado a great company 😇😇😇
Difficulties with Login In
Lately there are too many difficulties logging in!
Only reason gave three stars.
Plus packing household cleaning products in same bag as fresh food 😡
Only reason gave three stars.
Plus packing household cleaning products in same bag as fresh food 😡
