Excellent App
Easy to use app, has all the information needed to inform shopping choices. Prices on Ocado are sometimes a bit more pricy than other retailers but quality seems better. Ocado don’t seem to have many out of stocks and any subscriptions are usually appropriate. Any issues with quality are dealt with a no fuss process, with requests for refunds being easily lodged through the app.
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App won’t let me check out!!
What is up with these last updates??
Constantly crashes
App is terrible. Constantly crashes.
Full of dark patterns
Click here to checkout.
“Here’s some things you might like, scroll to bottom to continue”.
“You wanted to pay, how about looking through all these offers first, scroll to bottom to continue”
Awful.
“Here’s some things you might like, scroll to bottom to continue”.
“You wanted to pay, how about looking through all these offers first, scroll to bottom to continue”
Awful.
App Button
Buttons on the bottom don’t seem to work all despite downloading the app again can’t seem to favourites for example
Great service
I first started having the Ocado home shopping delivery due to tearing my meniscus in my knee. So 12 weeks down the line, still recovering, but still don’t want to stop having the deliveries due to being so convenient, staff so friendly, and I buy a lot of the price match products, so happy with the service .
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Painful checkout
Ocado is great in many ways but the check out process is painful. The app takes you through 4 additional pages of products that you must scroll to the bottom of before continuing. Then when you finally get to the page to pay it needs to you approve in your bank app. Once that is done it does not automatically take you back to Ocado. If you don’t go back then the order is not finalised and you miss your slot. You get no notification that this has happened. For people in a hurry this process is too arduous. Shopping on amazon and other supermarket apps is frictionless by comparison.
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Checkout fatigue!
Checkout is just one massive obstructive upsell. 4 to 5 pages to cloudy and endlessly scroll just to checkout.
If you must keep the pages there at least have a skip button at the top of each page not the bottom!
Repeated complaints here in App reviews is just met by the response “we don’t want you to miss out on offers.” If I want to check for offers I would click on the Offers page…
If you must keep the pages there at least have a skip button at the top of each page not the bottom!
Repeated complaints here in App reviews is just met by the response “we don’t want you to miss out on offers.” If I want to check for offers I would click on the Offers page…
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Delivery Slots Not The Best
Wouldn’t order from here again. The time slots have to be placed about 24 hours in advance so when you actually need shopping if you haven’t got much in the house, you have to basically wait a day until you can get your shopping. As opposed to Asda or Tesco, Morrisons etc who provide slots sooner. Anyway, I placed an order here this morning to be delivered to my home tomorrow morning. I was told payment would be deducted from my account soon and I left those funds in my bank account to be taken. However the payment failed because they took £2 more for ‘bags’ so I’ve been told and my payment failed. I did not get a call, email, option on the app or anything to correct this payment they just automatically cancelled my order and told me to rebook it 😂 yet now my slot isnt available and I basically can’t get any shopping with them till tomorrow night now! Ridiculous, back to Asda I go
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Easy to use
A very friendly person delivers your groceries in bags ( that you give back on your next order they are then recycled and however many bags you give back they knock off the shopping) you also get an email saying all the use by dates before your shopping arrives! I find Ocado very easy and very friendly it’s alsm &s food
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Flash sales
Since the update I’ve not seen any flash sales when checking out - it seems this could be because of the new version of the app. How can I get flash sales back?
Simply the best!
Ocado and m&s food items, especially the fresh are the best! We won’t be returning to other supermarkets.
Happy
Due to disabilities i have to have ready meals, and food i can prepare myself, i can’t believe how much I’m saving on my weekly shop compared to the delivery apps and their supermarkets, morrisons, Sainsbury’s and co-op are a disgrace. Tesco app again a disgrace. Someone recommend Ocado to me, and i can honestly say so far Ocado is putting the rest to shame. I only have one problem, please can you keep your healthy ready meals well stocked. Thank you Ocado
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Substitutions
Good selection. But loses points for failure to allow ‘no substitutions’ in App. Why would I want Ocado to choose my food?
Keeps breaking! Stop using AI to code!
The app keeps breaking recently, can’t use it even app updates. It used to be the best ecommerce app, it’s barely functional now.
shop and they will spam you
I'm an ocado 'app-only' customer. I'm opted out to marketing communications, and yet every year they spam my postal address and phone number with ocado zoom promotions... These marketing cowboys need to be stopped. You can complain on the ICO website, the uk regulator enforcing GDPR.
Easy Shopping
Love using Ocado. Quality, good prices, terrific choices and M&S products do easy to use! Great offers too. Delivery great, friendly and helpful.
Great!
Great choice and service and reliability.
Cannot enter code
Will not even let me log in. Enter code sent to email and will not take me any further. Terrible app.
Best Online Shopping.
Food is always fresh and good sell by dates, bags packed very well and Driver’s always very pleasant, cannot beat Ocardo.
