Momo
A really difficult app to negotiate, problem finding items found in store not user friendly had to ring helpline for assistance
No help
After a letter telling me to use my card or it would be cancelled in November, I tried to shop with it only to find it was blocked and I needed to wait for a new one, it finally arrived and I tried for 3 days to activate it but it proved impossible as the people on the phone said they couldn’t help as the line kept breaking every time I gave my name etc, finally today I managed it when I received a call back, I tried doing online and through chat bot but nothing would work it was very frustrating as I am disabled following a stroke and until today when the gentleman who rang back no one seemed to understand that I was unable to move around so couldn’t get to the landline when they rang on that instead of the mobil. I finally was able to shop online at M & S only to find that too was frustrating as I needed to cancel one item and it was proving impossible, finally I cancelled it and began again, now just awaiting delivery, but have spent so much time trying to sort out a very simple task, thank goodness for the helpful man this morning.
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Mr Yunus Vohra
Fantastic online service. Don’t need to travel.
M&S is the only clothing store to not crack e-commerce
After the website crashed two times i came to the app and it stalled 5 times but i guess i did successfully check out
Great Choice
Good prices for range of ladies clothes
