M&S User Reviews

Customer Experience

Positive experience59.2% of reviews
Neutral9.9% of reviews
Negative experience30.9% of reviews

~ Based on 1,445 written reviews from the US App Store.

What users say

Is M&S Safe?

M&S - Fashion, Food & Homeware appears safe based on user ratings. AppsHunter Safety Score for M&S is 96/100.

This assessment is based on 3,740 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.4% of ratings point to a safe experience
1.7% of ratings suggest some concerns
1.9% of ratings point to a risky experience

~ Based on 3,740 App Store ratings for M&S.

Is M&S Legit?

M&S - Fashion, Food & Homeware appears to be a legitimate app. AppsHunter Legitimacy Score for M&S is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Ann Marie

Have been shopping in M&S for 60 years and still love everything about the food and clothes and household.

Major sizing issues

Stuff’s decent enough, however sizing is all over the place. The one thing you used to be able to rely on at M&S.
Trousers and Jeans by far the worst culprits. I’ve bought identical Autograph trousers, just change colour. One fits, one doesn’t. Not close to being an isolated incident.
Happening all the time these days.
Really wish things could go back to how they were.
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Top quality clothing & affordable prices

Easy to order with a whole range of sizes & ready in two days to collect. EASY PEASY!

Great Gifts

Great selection of gifts

Fab retailer

So much to choose from
Easy process

C Lawrence

Can’t find how to use the sparks card offer with my order..not impressed

Love m&s

Absolutely loving the choice, quality and pricing, can’t be beaten! And you have nailed returning. It’s so easy.

Ms

I really like there service and how they take care of customers 🩵

Painful

Utterly painful experience using this app. It’s not user friendly at all

Collect

Good

New version not working

I deleted and reinstalled this latest version following advice from contacting M&S support team. Now i can’t use the app ☹️

App not opening

Have downloaded updated app a number of times and just get message saying it looks like you’re off line. I’m not, I have a good WiFi signal but no joy

App Shopping Basket Empty after signing in

I had to do all my shopping again.
After completing my shopping, I have been asked to sign in again, the shopping basket was empty after signing in.

Tina

Love the fact I can order and collect!

Ability to select search

I wanted some cargo shorts but couldn’t go them directly had to trawl through multiple pages to find them. Boring and time wasting

Great App

Really easy to use app easy to make orders lovely app and great quality products

Variety of ladies tops

Couldn’t pay due to card issue for no reason i know of other than doing two shops in one day but funds available - frustrating

Mr

Easy to use & great

Layout good but…

Took ages to find what I needed online as it was still showing me all the out of stock items when I searched under ages, then every time I would go to pay it would bounce back as items were unavailable all of a sudden. I appreciate we can “add to wishlist” but felt like it took ages when I’d already narrowed down the search!
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Not a fan

Don’t like the new reward system. Much preferred percentage off offers.