Give me a simple text-based shopping list!
Have just been forced off the old SmartShop app with its lovely simple shopping list feature onto the Sainsbury’s app and its “smart list”. No, I am not old, I work in IT and use AI technology for work, but for god’s sake, just give me the old simple list in the old app, or at least an option to use a simple list rather than the smart list. I don’t want to have to select every single veg I may or may not buy on a day. I just want “vegetables” generic which I’ll choose when I get there. I will choose my cheese when I get there. I will choose my pie and my pizza and my flour when I get there. Please just give me a feature like the old lists where I can put “Cereal, eggs, frozen stuff, tea bags” as an aide memoire to be ticked off as I pick them up and saved to select and use again the next week. I don’t want a screen full of pictures. I just want a screen with my generic items list on it.
Excuse me, I’m off to write a paper shopping list.
Excuse me, I’m off to write a paper shopping list.
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SScotsMouse
New smartshop intergration to sainsburys main app slower than old standalone app.
Moving smartshop from its own standalone app has now made it much harder to use smartshop functions. After it forced me to switch I was stood in the store trying to work out where to access smartshop as it wasn’t immediately apparent until i swiped left on the shopping / delivery options which then brought the self scan option into view. My main gripe is how much slower my shopping experience was due to my phone camera not being able to focus properly on the barcodes (something that wasn’t a problem in the old standalone smartshop app). Then the camera stays open draining my battery unless you manually click back onto the basket. It felt like more buttons to press for basic functionality and the new interface seems clunky and poorly thought out. If wifi drops out (which my local Sainsburys has dead spots in) it causes some confusion as to whether the item has scanned or not. Finally, I found getting to the new smartshop option a sensory overload with so much information on the landing page. To be honest its put me off using it. It definitely doesn’t feel like an improvement.
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AAppiehappie2
Response from developer
Hi, thanks for your review and sorry to hear of your experience using the Sainsbury’s app. I will share this feedback with the relevant team. Should you require additional support, please navigate to your profile page in the Sainsbury’s app and visit the ‘Need help?’ section. Alternatively, you can reach us at https://help.sainsburys.co.uk/help.
Shopping list: where art thou?
I’ve downloaded and set up this app after the on-screen SmartShop prompts, but as many other reviewers have noted, where has the shopping list gone? It’s a vital feature for so many users. It’s constantly added to at any odd moment, and now I’m switching between the SmartShop shopping list and scanning with this app which seems an unnecessary hassle. If it’s possible, the ability to swipe/toggle between the basket and shopping list - or open a horizontally split screen within the app - is the solution.
UPDATE The idiocy of this app never ceases to amaze. For the second time, I’ve been using the SmartShop function and have had reason to Google an item which I’m sure is available in Sainsbury’s. When I click on the Sainsbury’s website link in the Google results, it doesn’t go to the website but immediately opens the app - and my full trolley of scanned shopping is lost in the process. I’ve therefore had to rescan the entire lot again at the till. On the first occasion, a staff member kindly assisted as I vented angrily about this infuriating glitch. Fix it, please.
SECOND UPDATE You’ve now closed off the SmartShop and I can’t retrieve my shopping list items from there. You’ve handled the process of switching from one app to another so inanely and frustrated countless customers.
UPDATE The idiocy of this app never ceases to amaze. For the second time, I’ve been using the SmartShop function and have had reason to Google an item which I’m sure is available in Sainsbury’s. When I click on the Sainsbury’s website link in the Google results, it doesn’t go to the website but immediately opens the app - and my full trolley of scanned shopping is lost in the process. I’ve therefore had to rescan the entire lot again at the till. On the first occasion, a staff member kindly assisted as I vented angrily about this infuriating glitch. Fix it, please.
SECOND UPDATE You’ve now closed off the SmartShop and I can’t retrieve my shopping list items from there. You’ve handled the process of switching from one app to another so inanely and frustrated countless customers.
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DDudeW
Response from developer
Hi, thanks for your review and sorry to hear of your experience using the Sainsbury’s app. I will share this feedback with the relevant team. Should you require additional support, please navigate to your profile page in the Sainsbury’s app and visit the ‘Need help?’ section. Alternatively, you can reach us at https://help.sainsburys.co.uk/help.
Beware of overcharging in smart-shop.
I have been prompted to switch to the Sainsbury’s app from smart-shop several times, so I thought I’d better get used to it. I’ve tried it a few times now and it’s worse than useless.
The last two times I have shopped in store, I have been charged for items I did not deliberately scan. When using smart-shop, the app defaults back to open scanner each time you scan an item, unlike the smart-shop app which defaulted to the shopping basket so that you could see and check what you had actually scanned. If you’re reaching for items on the shelf with your phone in hand, you can easily scan items without knowing.
It’s also difficult to access nectar prices and it seems that you have to “activate” them one by one, unlike in the smart-shop app where you could activate them all at once.
I have no interest in doing my grocery shop online and never will, because I don’t want fresh or dated items selected for me.
This app is needlessly complicated for smart-shop.
The last two times I have shopped in store, I have been charged for items I did not deliberately scan. When using smart-shop, the app defaults back to open scanner each time you scan an item, unlike the smart-shop app which defaulted to the shopping basket so that you could see and check what you had actually scanned. If you’re reaching for items on the shelf with your phone in hand, you can easily scan items without knowing.
It’s also difficult to access nectar prices and it seems that you have to “activate” them one by one, unlike in the smart-shop app where you could activate them all at once.
I have no interest in doing my grocery shop online and never will, because I don’t want fresh or dated items selected for me.
This app is needlessly complicated for smart-shop.
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MSMax Scunnered
Not as good as Smartscan
The scan function often doesn’t work which slows me down and increases checks at the till. It is simply not as good as smartscan even on a new phone
CCroydonMan
