Not as good as Smartscan
The scan function often doesn’t work which slows me down and increases checks at the till. It is simply not as good as smartscan even on a new phone
Seriously fantabulous
Fantastic
Smart App - Poor
The separate Smart App is able to focus on barcodes within a few seconds. Whereas the Smart App tool in this app is taking up to a minute to focus on barcodes.
This is a major inconvenience when shopping
This is a major inconvenience when shopping
Version 4.1.0 crashes on iPad
The app crashes whenever accessing online butcher or fishmonger options from the browse menu. It also did so in the version before v4.1.0. Hopefully this can be fixed soon, as no issues on iPhone. 13” iPad Air M4 running latest iPad OS (27.0.1).
Poor
No direct transfer from the earlier app, input all my information, pressed “Register” and …. nothing!
Had to cancel. 10 minutes wasted and still not “registered”.
What was wrong with the previous app?
Rubbish. So annoyed I might start shopping at Morrisons.
Had to cancel. 10 minutes wasted and still not “registered”.
What was wrong with the previous app?
Rubbish. So annoyed I might start shopping at Morrisons.
Unreliable all of a sudden
Sainsbury’s app is a great app and I’ve been using it for many years, but for the last few weeks, I’ve had so many periods of time where it stops working. It won’t let me book a slot, won’t add anything to basket. The only thing to do is come back later. It’s frustrating as I’ve paid for an annual delivery pass, so if I can’t make my order, I’m not getting what I paid for. Customers need reliability more than they need new features.
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Terrible for smart shop
I was instructed to move onto this app for smart shop instead of the standalone smart shop app but it’s terrible. It takes ages to load, the camera doesn’t focus and then it forgets my whole basket when I get to the checkout. Nothing was wrong with the other app.
Constant Issues
Always seems to be a problem. I can rarely checkout with the app shutting itself down or telling me there is an error. Tried to book an order earlier but couldn’t. Have managed to now but it shouldn’t take several attempts.
Awful integration of SmartShop App
As a big fan of the outgoing SmartShop app, I begrudgingly tried it on the Sainsbury’s app now that the shopping list function has arrived. Diligently created my shopping list - liked that it actually shows stock levels and aisle number. However, when actually in-store, the list isn’t accessible once the Scan function is live. I had to do my shop based entirely on memory. A huge backwards step.
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Problems with the app
What has happened to this app? I have used this app for years, but since I last updated the app and my iPad to iOS27 I have found my screen keeps freezing and I can’t get any where. Please sort this out before I try to book a Christmas delivery!
Prompt to save
Never understood why - when you have a deadline and you have the app open, that it doesn’t pop up and give you a 60s or 3 min warning or something. Multiple times I’ve missed the cut off time by seconds because I didn’t notice the deadline approaching and then will cancel the entire order. I can’t be the only person.
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Freezing
App looks nice but unfortunately it consistently freezes on my iPad, making it unusable.
Substitute button problems
Great app but you can’t always turn off the substitute product button it seems to interfere with the border and when you try to click it all it does is take you to the full product page, please fix 👍🏼
Useless app
Cannot link nectar.
September update
Since the update the App keeps freezing. IOS27.1
Smart shop blocks the rest of the app
Can’t use the product finder or shopping lists when using smart shop. I have to cancel the shop and start agin.
Feedback on smartshop
My store in Felixstowe is not on the list for making a shopping list for in store. Tried online shopping list can’t access it whilst using smart shop without cancelling shop. Camera issues blurry trying to scan barcodes, whilst the SmartShop app camera has no issues. Can they integrate the quick list from SmartShop app plz, simple and does the job.
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Mrs Rose
Good shop friendly staff
Clean , not bad prices home delivery staff are lovely too miss the Cafe maybe a coffee bar would be good again also need bit more disabled chairs in the Foyer while waiting for taxis
Clean , not bad prices home delivery staff are lovely too miss the Cafe maybe a coffee bar would be good again also need bit more disabled chairs in the Foyer while waiting for taxis
Why change what wasn't broken?!
The smart shop app was excellent. Now I'm told to use the Sainsbury’s app instead but when I try I'm just told it will be coming to the app soon. I'm now stuck using the clunky handsets as, since I changed email address, the SmartShop app keeps asking for my nectar card number and then telling me there's an error.
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Good but…
I’ve switched to using this app as Smart Shop was telling me it’s integrated over in this Sainsburys App.
A couple of issues I’ve encountered
1. The camera stays on and I’ve found that if it sees a barcode randomly it can add things to my basket. I find that I’m switching to the basket to remove odd items.
2. When something doesn’t scan properly you don’t get a notification, like the SmartShop app. Something I found this evening when I ended up getting a rescan at the checkout to find missed items in my basket.
It’s got the potential to be good but I feel the smart shop section will need a bit more work.
EDIT: 05/10/26 i ended up paying for items today that had randomly scanned whilst doing shopping - I did get my money back but it was a faff having to go to the customer service desk to sort it out.
A couple of issues I’ve encountered
1. The camera stays on and I’ve found that if it sees a barcode randomly it can add things to my basket. I find that I’m switching to the basket to remove odd items.
2. When something doesn’t scan properly you don’t get a notification, like the SmartShop app. Something I found this evening when I ended up getting a rescan at the checkout to find missed items in my basket.
It’s got the potential to be good but I feel the smart shop section will need a bit more work.
EDIT: 05/10/26 i ended up paying for items today that had randomly scanned whilst doing shopping - I did get my money back but it was a faff having to go to the customer service desk to sort it out.
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