Unable to listen to music and shop?
I downloaded the Sainsbury’s app because I kept getting a message on the SmartShop app that it would soon be replaced. Used it for the first time the other day with Spotify on my AirPods and as soon as I started scanning, the music paused and I just could hear annoying beeping instead every time I scanned. The scanner is really really sensitive and scans anything you get too close to. Plus it’s not as obvious whether what you scanned has added to your basket. I much preferred the SmartShop app, as this one is awful.
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Not efficient set up
Set up asked me to enter the same details a number of times, logged in then took me to another page to log in again. And even worse - I have to add the Nectar App separately to get the benefits from that. I can see my nectar points balance but it’s asking me to download yet another app.
Broken for me
Endless login loop for me with this update
Awful
Why have you made the smart shop app soo confusing to use!? No basic shopping list? Trying to be too clever. I think most of the shoppers will agree. Add a basic shopping list that was on the smart shop app. I won’t be using this app. Awful.
App is not good.
I am really fed up with this app, I use Ocado and Waitrose on occasions and their apps are great.
I love Sainsbury’s the staff and its food. Quality in the food and service are always good I would give 5 stars were it not for the app, the app and technology is terrible.
The technology- I had a call from the store this morning to say my order was going to be late due to a technical issue, which in itself can happen but. The technology appears to be un reliable and not as smooth as it should be. I then had a text telling me my order would be delivered tomorrow between 18.00 and 22.00, I called customer services who told me to ignore this as there were technical issues!
App - My major moan is mostly this is about the app which I think is dreadful and needs a completely new system. If you try to look at something it can freeze and you have to come out then it lets you back in eventually. If you see a product you want to read more about it either throws you out or lets you look at the product then sends you right back to the begging of the app! Sometimes the payments don’t go through so I have to go into the website and finish the order by paying on the website.
It is nearly impossible to get into the app at certain times it just lets you see 2 pages then freezes or throws you out completely.
I have facial recognition yet sometimes it still sends me a code I have to enter!
I have mentioned these issues numerous times when asked for feedback but not a lot changes.
I know technology can go awry sometimes but it is not always a positive experience using the app.
Also sometimes vegetation products are listed as vegan. Which is very confusing.
Smart shop - this is great when it works. Sometimes it works brilliantly, sometimes it doesn’t work at all and can’t find a signal, sometimes it works initially then half way round the store with half a trolley of scanned shopping it stops working meaning I either have to go to the till and scan it all including the self scanned things or I just leave my trolley and the shop and go elsewhere.
Sainsbury is wonderful but the technology really lets it down.
Can you sort it out please.
Thanks
I love Sainsbury’s the staff and its food. Quality in the food and service are always good I would give 5 stars were it not for the app, the app and technology is terrible.
The technology- I had a call from the store this morning to say my order was going to be late due to a technical issue, which in itself can happen but. The technology appears to be un reliable and not as smooth as it should be. I then had a text telling me my order would be delivered tomorrow between 18.00 and 22.00, I called customer services who told me to ignore this as there were technical issues!
App - My major moan is mostly this is about the app which I think is dreadful and needs a completely new system. If you try to look at something it can freeze and you have to come out then it lets you back in eventually. If you see a product you want to read more about it either throws you out or lets you look at the product then sends you right back to the begging of the app! Sometimes the payments don’t go through so I have to go into the website and finish the order by paying on the website.
It is nearly impossible to get into the app at certain times it just lets you see 2 pages then freezes or throws you out completely.
I have facial recognition yet sometimes it still sends me a code I have to enter!
I have mentioned these issues numerous times when asked for feedback but not a lot changes.
I know technology can go awry sometimes but it is not always a positive experience using the app.
Also sometimes vegetation products are listed as vegan. Which is very confusing.
Smart shop - this is great when it works. Sometimes it works brilliantly, sometimes it doesn’t work at all and can’t find a signal, sometimes it works initially then half way round the store with half a trolley of scanned shopping it stops working meaning I either have to go to the till and scan it all including the self scanned things or I just leave my trolley and the shop and go elsewhere.
Sainsbury is wonderful but the technology really lets it down.
Can you sort it out please.
Thanks
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Beware of Trackers
This app is full of privacy invading trackers and cookies that you can’t fully opt out of. Avoid.
What Was Wrong With SmartShop
I used this app today for the first time to do a SmartShop after years of using the SmartShop app. Why do updates to apps that work well often end up with something worse! Supermarket shopping is not fun, I usually start by putting my earbuds in and listening to music. With this app every time an item is scanned it beeps and stops the music - why, other apps can beep without interfering with what you are listening to? Scanning is also less effective, with SmartShop you point the phone camera and it just works, with this app it takes much more effort to get it to focus. I’m going back to using the SmartShop app until forced to change.
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Good app but
Constantly having to sign in, very tedious.
would like to request two modification to it…
After clearing the search bar (X) the app should automatically put the cursor back in the search bar, trivial but irritating.
would like to request two modification to it…
After clearing the search bar (X) the app should automatically put the cursor back in the search bar, trivial but irritating.
Moving smart shop here terrible!
I used to use smart shop all the time but now it is in the app the scanner is open all the time then crashes. When you reboot the app the whole shop is list. Sort this out!
Frustrating Replacement
Was forced to switch from the SmartShop app to this, and it is significantly worse from scanning through to check out. Most annoying, is the sound-despite turning sounds and haptic off, it still pauses music on your headphones to make an annoying beep EVERY time you scan something, and doesn’t start it again after it is done interrupting you. So frustrating.
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No add payment card option anymore
Why has the option to update add or change payment cards been removed. To do it now I have to go onto the website. So I might as well do everything else there and delete the app.
Was this even tested?
The previous Smartshop app did what it did simply and well. It’s hard to imagine that those developing the new integrated smartshop ever even used the old version. The downgrade is shocking.
Every scan now generates a beep, and immediately stops any podcast you’re listening to.
Previously, as you scanned the running total and list of scanned items would appear on the screen - now you have to click another button to view that list.
The result is that shopping in Sainsbury’s suddenly feels like a hellish chore where you are constantly pressing at your phone and unable to numb that by listening to a podcast.
Absolutely shocking from Sainsbury’s.
Every scan now generates a beep, and immediately stops any podcast you’re listening to.
Previously, as you scanned the running total and list of scanned items would appear on the screen - now you have to click another button to view that list.
The result is that shopping in Sainsbury’s suddenly feels like a hellish chore where you are constantly pressing at your phone and unable to numb that by listening to a podcast.
Absolutely shocking from Sainsbury’s.
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Nectar prices not coming up
Nectar prices not showing I had to log back onto old smart shop app and all my personalised prices showed up but not on the new app
Desperately needs a list function
No point replacing the SmartShop app with this, if this doesn’t have a list option. Best thing about SmartShop app was being able to add items to my list throughout the week before I went/ordered shopping. With this new app, whether I shop in store on online I have to keep switching apps to find what I have added to my list!!
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Intergrated list function please!
Bring back the intergrated list function like the one in the SmartShop app! Now having to toggle between a shopping list in a notes app and the Sainsburys grocery app is very annoying…please & thank you.
The driver
He was brilliant as we had Covid & he packed our stuff in our bags for us!
Hope you can find out who he was I would like him to have a recognition & thank him again for us
Hope you can find out who he was I would like him to have a recognition & thank him again for us
Absolutely Hate it
Smartshop isn’t great, but at least when I provide my free labour I can listen to a podcast. This new version, for the vanity of providing a “ding” on adding a product stops it playing. Dull very dull.
Delivery drivers
Sainsbury’s delivery drivers are, across the board, some of the best in the business.
However , today’s went one step further! Not only did he ring to ask if I was in for an earlier delivery but he was so pleasant when, due to poor reception, it took some time to get his message across! He then went above and beyond when helping me unpack the goods.
Brilliant service as always from Sainsbury’s but an especial thank you to today’s driver
However , today’s went one step further! Not only did he ring to ask if I was in for an earlier delivery but he was so pleasant when, due to poor reception, it took some time to get his message across! He then went above and beyond when helping me unpack the goods.
Brilliant service as always from Sainsbury’s but an especial thank you to today’s driver
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But why??!?
Quite honestly, this is a horrible move by Sainsbury. Take an app which does exactly what it needs to do (Smartshop) - open it as you enter the store, used to be one click to see your personal Nectar prices, scan stuff, check out - and "replace" it with an app where you have to use your credentials three times just to log in (because it doesn't seem to tie in your Nectar account to your Sainsbury's one, and then it doesn't know your Nectar card number even though you've just logged in, so you have to log into the Nectar app to copy and paste it), and then you have to try and find out where on earth the scanning part of the app is. What an utter waste of my time.
Having finally got logged in, I've deleted the app out of sheer frustration. I'll continue to use Smartshop until it dies, and then I'll go to a personed-checkout in store.
This app is a terrible development for people who just want to shop quickly and conveniently.
Having finally got logged in, I've deleted the app out of sheer frustration. I'll continue to use Smartshop until it dies, and then I'll go to a personed-checkout in store.
This app is a terrible development for people who just want to shop quickly and conveniently.
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Favourites list not by category anymore
Don’t like the new update as you can’t order favourites by category anymore so having to check back that I haven’t ordered 3 different types of ham etc. Please bring that back!
