IOS 17
Just got a message saying awarded the £15 Christmas but the Bonus card today stopped working for anyone with older phones without any reason or explanation. Customer service suggests buying a new phone, but I suggest restore access to the older App !!
G8Gaz with iPhone 8
Fix your app
Trying to add stuff to my basket but it’s not working at all
STStar Trek666
The only disappointment
The app is good, easy to go around, great offers
Only annoying disappointment is that the WiFi inside is VERY slow inside every store I’ve been to. I have to be prepared for it to not load up and create a queue at the checkout.
Only annoying disappointment is that the WiFi inside is VERY slow inside every store I’ve been to. I have to be prepared for it to not load up and create a queue at the checkout.
BSBusy SG
Nightmare!
This rating should really be -5* because I downloaded the App from the AppStore, set my account up with my details and created my bonus card. I did my first order, submitted it, Iceland took my money but refused to accept my order so I spent ages trying to claw my money back. It’s been nearly a year since this happened, and thought I’d give it another try. I was concerned after what happened last time. I logged into the App but the Bonus Card went funny, so I deleted it. I tried to create another one but it went funny. I decided to contact Iceland Customer Service today, about 5-10 minutes ago and they repeatedly said they couldn’t see my account at their end, yet I was logged into it telling them my details. In the end they cut me off and refused to help - very unprofessional, don’t know why she’s in Customer Service if sure won’t help. I’ll now send a scathing email with screenshots as proof to see if anything gets done. Don’t think I’ll ever be using this app ever again, what a con.
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Ppurpleglitter1971
Kirsty
The app is so much better
KLKirstie Lou
