Love Tuesdays
You can’t go wrong with Iceland choice of food to suite everyone and great prices you can’t go wrong happy days
Good
The app overall is good to order food shops however the app has currently got a bug that needs fixed, I can’t add or remove items from my basket therefore I can’t order my food shop and have had to go elsewhere, also please bring back delivery bags the crates are not accessible
Sun membership page when try to do anything
If i try to top up, or add card to wallet it takes me to The Sun membership page which costs to join.
Ms
Good customer service at shop Grays Shopping Centre. The black lady served me with all smiles and had so much patience for me
Bonus card
Took me nearly an hour to put my £40 on my card no a good look
Having to keep signing in
Not happy as every time I try to log into app it keeps asks me to log in very poor
Terrible app
Can’t even scroll my cart, takes forever to load everything and it won’t let me sign up for the bonus card for no apparent reason.
Doesn’t work
Four times tried to join bonus club online and via the app and it just continues to say error so given up
Mrs O
Cash top up to card is usually difficult.
Bonus card didn’t connect
I have shopped with Iceland’s for years but realised my bonus card was never connected when I made my online account in the app. I called on two occasions I was given the number and it never connected where finally on the second call they have said they added it and should update within 48 hours which we will see. I missed out on all the points I could have had and the savings and all I got from customer service was “I understand anything else I can help with.” Nothing to help with this at all even though they could see my history of orders I’m just really shocked at the response and the app clearly needs fixing.
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Excellent bonus card
The best part is Flexible payment options available including PayPal pay in 3 payments to top up the bonus card.
Great Service
Love the choices on offer, regularly shop on line and have everything delivered to my doorstep
quick and free service and can get fresh, Frozen and my cleaning products all delivered to my door, with great choice of times to choose from, can also top up my card, deliveries right to my doorstep no hassle and no carriying heavy bags , would recommend this service the delivery service is excellent
quick and free service and can get fresh, Frozen and my cleaning products all delivered to my door, with great choice of times to choose from, can also top up my card, deliveries right to my doorstep no hassle and no carriying heavy bags , would recommend this service the delivery service is excellent
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Mine broke
Use to work but no longer
Amex
Please add an option to pay with Amex on the app
App needs back button
Unbelievably this app doesn’t have a back button, so if you check out an item you’re then forced to start from the beginning as without a back button you can’t get back to where you came from. This is a major basic omission and as I haven’t even done a shop yet it’s highly unlikely that I will as it’s makes it too laborious when it should have been simple!!!
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Out of stock?
The app needs a big overhaul as I believe it needs to be more user-friendly. Anyway, items seem to disappear when searching and from my favourites. If they are out of stock, then it should say so. For example, I’ve been looking for your crispy pancakes for ages, but they have disappeared despite your Contact Centre saying they are available for purchase.
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Fix one thing break another!
It’s always a guess whether the app will work or not, more errors as usual!
Firstly, why does it continuously keep logging me out?! This should’ve been sorted by now!
Secondly, like others have said, I can’t even top-up as the card jumps above the screen and you can’t see it.
Back again is the error of the top-up button which has completely disappeared!
There are always errors with this app and it’s becoming really annoying to use.
Iceland should get rid of these lazy ‘developers’ and employ those who actually know what they are doing!!
Firstly, why does it continuously keep logging me out?! This should’ve been sorted by now!
Secondly, like others have said, I can’t even top-up as the card jumps above the screen and you can’t see it.
Back again is the error of the top-up button which has completely disappeared!
There are always errors with this app and it’s becoming really annoying to use.
Iceland should get rid of these lazy ‘developers’ and employ those who actually know what they are doing!!
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Do not order
I ordered 50£ worth of items, just to get hit with “blocked road” while road wide open, really lazy drivers, this is the second time this happened, as well as support is really slow and dont do much, not suggested just go in person
App
The app won’t let me order a new card. Option yes - I have a card- requires bar code. Option no - something went wrong, try again later. It’s been over a year. Shop assistants don’t know beyond use app.
It’s got potential
It would be great if the “add to Apple wallet” button wasn’t off the screen and you could actually press it. Also tapping the screen to make the barcode brighter sends you to theaa.com
