Doesn’t let you set up the pin
The app doesn’t let you set up the pin. I can either type the first digit or skip the first digit I can type the last 3 digit. I couldn’t finish the pin set up that’s mean I couldn’t use the e voucher that I should have. I wonder why the school send me a voucher that I have to use an app that doesn’t work!
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Terrible App that does not work
Can’t even set up the app as you can’t set up a pin, it only allows you to enter one digit, I can see from other reviews that other people have this issue and it’s been ongoing for a couple of weeks, yet nothing has been done to fix the issue. As a work around I managed to get logged on via safari but even that was tricky.
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Constant Lag and Having to Start Over
Literally the most annoying app ever. I have no idea how I’m supposed to use it. It lags every time I tap on something, and if you go back, you have to start all over again. It took me more than 10 minutes just to register.
Not Fit For Purpose
I was looking forward to using this app, but unfortunately I can’t even get past the setup stage. The app requires a 4-digit PIN, however the PIN entry appears to be broken. It will only let me select one digit, or sometimes it ignores the first digit entirely and only accepts the last three. As a result, it’s impossible to create the required PIN and access the app.
I’ve tried multiple times with the same result. Hopefully this is fixed soon, as at the moment the app is unusable.
I’ve tried multiple times with the same result. Hopefully this is fixed soon, as at the moment the app is unusable.
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Response from developer
Hi Natasha, We'd be happy to look into this for you. Please contact our Customer Support team via https://www.evouchers.com/support-request/ so we can investigate and help resolve the issue. Kind regards, The Evouchers Team
Doesn’t let set pen
App doesn’t work doesn’t allow you to set pin will only put one digit and does the same over and over again. Can not access money school has sent and no way of contacting anyone. Never used to have a problem before then released the app now stuck with out the money in the summer holidays. Keep recieving emails saying I’ve not used my vouchers I CANT BECAUSE OF THIS STUPID APP what’s the point in recieving help from school when you can’t access the money!!! From a struggling parent
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Response from developer
Hi Beexxx, We’re very sorry to hear about your experience and understand how upsetting and frustrating this must be, especially when trying to access support during the summer holidays. Please try again and ensure you are using the latest version of the app. If you continue to experience problems accessing your vouchers, please contact our support team so we can investigate and assist you directly: https://www.evouchers.com/support-request/ Kind regards, The Evouchers Team
