Sainsbury's SmartShop

Sainsbury's SmartShop

Scan & Bag as You Go

379 ratings
330 reviews
Free

Details

  • Released
  • Updated
  • September 21, 2015
  • July 24, 2026

Features

Sainsbury's SmartShop screenshot #1 for iPhone
Sainsbury's SmartShop screenshot #2 for iPhone
Sainsbury's SmartShop screenshot #3 for iPhone
Sainsbury's SmartShop screenshot #4 for iPhone
Sainsbury's SmartShop screenshot #5 for iPhone
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About

Scan and bag groceries as you shop, keeping track of your total cost. Earn Nectar points and save offers. Pay quickly at dedicated checkouts or with Apple Pay.

Scan items as you shop
Bag items as you go
Track running total
Save offers
Earn Nectar points
Fast checkout
Apple Pay integration
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What users say

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What's New in Sainsbury's SmartShop

3.41.0

July 24, 2026

We've added a new information message to SmartShop to make customers aware about the future move of SmartShop into the Sainsbury's app.

User reviews

Error 34009

No longer able to use this due to the error code, it was really handy and better than using the handhelds, but cannot get the app to work anymore no matter what I do!

fix change nectar card pls

Cant able to change my nectar card !! also more too many errors pls fixxxxx

Unable to setup

Completely fed up with the app. It would appear after several months they’ve not yet ironed out the 34009 error on set up rendering it useless no matter what I do. Using iPhone 15 pro max and version 3.39.1

Heading to Waitrose instead

Have been using smart shop for a lot of years. Today, it was as if I was a total stranger. It said scan my nectar card( which I no longer carry as I have ( had) smart shop. So I have voted with my feet.

Glitchy

When it works, it’s fab.
Sadly, despite having internet connection it glitches and stops adding things and says there is no internet connection (bars are seen). It times out and wipes an entire shop leaving you to rescan everything that you’ve already bagged.
Today was a total gem, I had scanned, it was buffering and when it loaded I checked the last 3 items. I thought yep they all scanned and then when at the checkout I got a random check one of the items hadn’t scanned.
Meaning a rescan of the entire shop.

I wish supermarkets would go back to the way they were before.
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Developer apps

User experience

🐞

Reported Bugs

4 issues

App fails to recognize Nectar card and account

Bug

Inconsistent scanning performance across devices

Bug

Basket issues like duplicate items and missing items

Bug

Checkout process not working in some stores

Bug

Requested Features

4 requests

Allow payment with gift cards and Nectar points

Feature

Improve integration between shopping list and basket

Feature

Add option to permanently skip onboarding instructions

Feature

Provide in-app receipts and transaction history

Feature

FAQ

What does the Sainsbury's SmartShop app do?

The app allows you to scan items as you put them in your basket, bag them as you go, and track your running total. This streamlines the shopping process, enabling quicker checkout at dedicated SmartShop checkouts or via Apple Pay.

How can I earn Nectar points with SmartShop?

You can earn Nectar points by scanning your Nectar card when registering for the app. Ensure you are a Digital Nectar customer and have opted in to offers on the Nectar app to view them within SmartShop. You may need to sign back in if inactive for 14 days.

Is the Sainsbury's SmartShop app free to use?

Yes, the SmartShop app is free to download and use. You can connect to the service using your mobile data or the free in-store WiFi where available.

Where can I use the SmartShop app?

You can use the SmartShop app in participating Sainsbury's stores. To check if your local store has SmartShop facilities, you can use the 'Find a SmartShop store' button within the app or visit the Sainsbury's website and apply the 'SmartShop' filter.

How do I pay when using the SmartShop app?

You can pay quickly at one of the dedicated SmartShop checkouts. Alternatively, you can pay directly through the app using Apple Pay. Note that SmartShop checkouts are not available in mobile pay stores.