Error 34009
No longer able to use this due to the error code, it was really handy and better than using the handhelds, but cannot get the app to work anymore no matter what I do!
fix change nectar card pls
Cant able to change my nectar card !! also more too many errors pls fixxxxx
Unable to setup
Completely fed up with the app. It would appear after several months they’ve not yet ironed out the 34009 error on set up rendering it useless no matter what I do. Using iPhone 15 pro max and version 3.39.1
Heading to Waitrose instead
Have been using smart shop for a lot of years. Today, it was as if I was a total stranger. It said scan my nectar card( which I no longer carry as I have ( had) smart shop. So I have voted with my feet.
Glitchy
When it works, it’s fab.
Sadly, despite having internet connection it glitches and stops adding things and says there is no internet connection (bars are seen). It times out and wipes an entire shop leaving you to rescan everything that you’ve already bagged.
Today was a total gem, I had scanned, it was buffering and when it loaded I checked the last 3 items. I thought yep they all scanned and then when at the checkout I got a random check one of the items hadn’t scanned.
Meaning a rescan of the entire shop.
I wish supermarkets would go back to the way they were before.
Sadly, despite having internet connection it glitches and stops adding things and says there is no internet connection (bars are seen). It times out and wipes an entire shop leaving you to rescan everything that you’ve already bagged.
Today was a total gem, I had scanned, it was buffering and when it loaded I checked the last 3 items. I thought yep they all scanned and then when at the checkout I got a random check one of the items hadn’t scanned.
Meaning a rescan of the entire shop.
I wish supermarkets would go back to the way they were before.
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Reduced items.
Unable to remove reduced items from your basket.
Rubbish signal
Everytime I go to local store I have to reload the smart shop app. If the WiFi is working then the smart shop is very slow to load, many times the WiFi isn’t working and local store is in poor mobile signal area.
Too slow
When the app works it’s great. However as I typically spend 10 minutes walking around the store waiting for it to load whilst connected to the store wifi it is broadly pointless.
Poor in store connectivity
Great concept, but my local store has poor O2 mobile connectivity and very poor WiFi. Spending too long to connect on entry and laggy whilst shopping. Love it when it works.
Lost the will to continue
Ios26 iphone: Tried to register several times - each time shown a modal dialog demanding that I update. This goes to download page. Clicking update/open returns to the app with the modal dialog still up. This loop persists through swipe-closing the app etc. Eventually deleted and re-downloaded app. Got error 34104 during registration and decided I’d rather waste my time writing this than waste it trying to fix.
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Suddenly become very slow
This was working fine but lately has been very slow. Used on 5G and in store Wi-Fi and the same issue so it’s not the connection - slow to load up, delays after each scan, “preparing your shop” messages constantly. Pretty sure the anomalies are also causing me to have manual checks at the checkout as frequency of these have also increased dramatically.
It’s quicker to scan everything at checkout now.
It’s quicker to scan everything at checkout now.
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So slow
This app is so slow it is quicker to scan at a till
List feature upgrades required
Love using SmartShop but this app needs some very basic features for the list function like the option to sort entries alphabetically and edit existing entries!
34009 Error. Developers sort this out!
Changed phone since then unable to set my nectar account. Constant 34009 error. Tried deleting and downloading app on the new iPhone. Tried connecting with WIFI on and off. Off to Tesco now for my shopping, their card still working fine.
Bugs
Offers activated on Nectar often don’t come out, staff in stores don’t know how to handle
Can’t load
Got a new phone, app won’t load my Nectar card to it. Tried deleting the app and reloading. Useless FAQ’s in regards to this and going around in circles in the Help section.
Will not scan my Nectar card - no auto connect to store WiFi either.
Ever since the update I’ve not been able to use the SmartShop app as it returns an error when scanning or inputting my Nectar Card details.
Also they done an update which means my phone no longer auto joins the free wifi in store which prevents me from using my phone to scan
Also they done an update which means my phone no longer auto joins the free wifi in store which prevents me from using my phone to scan
Won't work with wifi?
Is a cumbersome little tool compared to a number of others. You can't see the shopping list and scan items.. It doesn't seem to work with Sainsbury's Wi-Fi. And there's no hints to which aisle you can find items in. Seem to have changed very much for the last couple of years. In summary a bit dated.
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Shelf locations
It would be even better if you could look up aisle & shelf locations for particular products as you can on the Morrisons app
Double charging!!!
Only use this app if you don't mind scanning each item, the item not coming up on the list of scanned items so you scan it again then find out you've been charged more than once for each item. Then, following a web chat where they give you the number for Smart Shop customer services for a refund you are then told by Smart Shop customer services to go back to the store!!! Then they eventually agree to email you a gift card to refund your overspend in 3-7 WORKING DAYS!!!
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