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Zoom by Ocado | Food Delivery

Zoom by Ocado | Food Delivery

Groceries delivered in 60 mins

78 ratings
116 reviews
With Ads
🍔 Food & Drink
🛍️ Shopping
Free
With Ads

Details

  • Released
  • Updated
  • February 24, 2019
  • June 18, 2026

Features

Developer

Ocado Retail Ltd
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About

Get your favorite groceries and more delivered in under 60 minutes. Shop from a vast selection of products, including M&S favorites, and enjoy convenient delivery options. Perfect for quick top-ups or full weekly shops.

✓Groceries delivered in under 60 minutes
✓Thousands of products from M&S, Ocado, and brands
✓Fresh fruit & veg, dinner essentials, cleaning supplies
✓Meal Deals, snacks, drinks, health & beauty
✓Delivery at a time that suits you
✓M&S Food shop delivery
✓Weekly deals and app-only offers
Show original description

What users say

Summarized from real user reviews of Zoom by Ocado | Food Delivery. Based on 78 reviews and a 4.8/5 average, it highlights the 10 positives and 13 negatives reviewers mention most about this Shopping app.

Positive things

  • 🚀Fast delivery within 1 hour
  • 🏪Wide product selection from Ocado and M&S
  • 💰Competitive pricing compared to other delivery services
  • 📦Fresh, high-quality products
  • 🎯Accurate stock information prevents substitutions
  • 👥Friendly and professional delivery drivers
  • 🌱Eco-friendly paper bag packaging
  • ⏰Convenient same-day ordering
  • 💳Regular discount codes and vouchers
  • 📱Generally stable app interface

Negative things

  • 🐛Frequent app glitches and crashes
  • 📦Missing items in deliveries (recurring issue)
  • 💔Unreliable delivery service
  • ⏱️Late deliveries despite promised time slots
  • 💸Hidden charges on top of delivery fees
  • 🚫Voucher codes frequently don't work
  • 📱Poor app UI/UX design
  • 🔍Difficult to track deliveries
  • 💬Slow or unresponsive customer service
  • 📊Inconsistent stock availability
  • 💰Price markup compared to main Ocado app (10-30%)
  • 🚚Delivery driver communication issues
  • 🔐Login and authentication problems
See all reviews

What's New in Zoom by Ocado | Food Delivery

1.122.0

June 18, 2026

This update has a few minor bug fixes and tweaks for an even smoother shopping experience. Happy Zooming.

User reviews

Most RecentHighest RatedLowest Rated

New customer offer voucher didn’t work

How stupid. A guy literally gave it to me at the tube station 3 days ago. Make it work
guys!!!
LolalolabumholeLolalolabumhole

Great app

Zoom is easy to use and is so hand if you need things on a hurry, and the best thing they have lots of products from M&S
JLB20JLB20

Spam notifications

No thanks
Matt LedgerMatt Ledger

Waste of Time

Delivery drivers can’t seem to find a sequentially numbered house on a main street and the ap doesn’t let them call or message so they cancel. Waste of time.
BrixtonBelle99BrixtonBelle99

Voucher issues

The app is great and the customer service when you are having difficulties is even better.
the oravlethe oravle
See 111 more reviews

Developer apps

Ocado: supermarket shopping
Ocado: supermarket shopping

Shop food, drink & groceries

🛍️ Shopping

(35)

Free
With Ads
Ocado - Online Grocery
Ocado - Online Grocery

M&S Food & Grocery Delivery

🛍️ Shopping

(247)

Free
With Ads
See developer apps

User experience

🐞

Reported Bugs

10 issues

Scrolling freezes and repeats same products

Bug

App crashes on opening screen

Bug

Login screen infinite loop

Bug

Payment processing errors

Bug

Basket resets during browsing

Bug

2FA login issues with third-party authentication

Bug

App freezes on iPhone 16 Pro with bottom button placement

Bug

Internal server errors during checkout

Bug

Search functionality glitches

Bug

Order button placement issues on newer iPhone models

Bug
✨

Requested Features

10 requests

Live delivery tracking like other food delivery apps

Feature

Live activity status on lock screen

Feature

Ability to contact delivery driver directly

Feature

Wider range of products (flowers, plants)

Feature

More frequent voucher offers

Feature

iPad landscape mode support

Feature

Smart Pass discount on delivery

Feature

Shared basket functionality for multiple users

Feature

Better product reviews and ratings

Feature

Improved notification system for delays

Feature

FAQ

What is Zoom by Ocado?

Zoom by Ocado is a speedy grocery delivery service that brings your favorite groceries and more to your door in under 60 minutes. It offers a wide selection of products from M&S, Ocado, and various brands, catering to both big shops and quick top-ups.

What kind of products can I buy?

You can find thousands of products, including fresh fruit and vegetables, ingredients for dinner, cleaning supplies, Meal Deals, snacks, drinks, alcohol (for over 18s), health and beauty items, and baby products. It also features M&S Food items.

How much does delivery cost?

Delivery starts at £1.49. There is a minimum spend of £15. The app also offers a delivery guarantee: if your delivery is more than 5 minutes late, your delivery fee will be refunded.

Where is Zoom by Ocado available?

Currently, Zoom by Ocado is available in selected areas of London, including parts of West London (e.g., Hammersmith, Ealing, Chiswick) and East London (e.g., Hackney, Bethnal Green, Canary Wharf).

How can I pay for my order?

The app accepts all major credit and debit cards, as well as Apple Pay and PayPal. If you have previously shopped with Ocado, you can log in with your existing Ocado email and password.