Overall good but…
Overall this is a good app but two issues:
1. It has an incessant issue of freezing so I have to wait for it to unfreeze itself or, at worst, having to reboot my iPhone.
2. The Little Treats could be so much better if it actually rewarded me for the products I buy. All too often the treats are things that I have never bought or full of bad carbs, sugar and unhealthy fats. Waitrose - you have many years of my shopping habits. You should be able to know what they are and provide me with more bespoke offerings. I don’t mind the occasional offer thrown in to entice me to purchasing something new but not when the vast majority are products I simply don’t want.
1. It has an incessant issue of freezing so I have to wait for it to unfreeze itself or, at worst, having to reboot my iPhone.
2. The Little Treats could be so much better if it actually rewarded me for the products I buy. All too often the treats are things that I have never bought or full of bad carbs, sugar and unhealthy fats. Waitrose - you have many years of my shopping habits. You should be able to know what they are and provide me with more bespoke offerings. I don’t mind the occasional offer thrown in to entice me to purchasing something new but not when the vast majority are products I simply don’t want.
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App works well for booking home deliveries BUT
one of the app updates broke the link to my password manager, so there is no way to use the password manager to input my password. Used to work.
Waitrose home delivery
Excellent app and delivery service.
Christmas half baked
Having used M&S for previous Christmas orders, I find the pre-order for collection options very limited in terms of getting everything together and items within the Christmas brochure only available in store.
Latest update
The latest update has created a bug. I haven’t noticed any resolved. I am no longer able to checkout due to a little treat voucher problem. The voucher still has 7 more days to use. Money off voucher not a product. Has Waitrose run out of money?
Stop with the annoying bleeps!
App is overall ok - but the most frustrating part is that when shoping it beeps in my headphones. Very. Very. VERY loudly. This can’t be turned off. It interrupts music etc. It ignores that I’m in silent mode. Stop it!
Excessive use of Pop-Ups
Decent app overall, but aggressively used for marketing. Example: on most recent login I had to get past 8 full screen pop ups (e.g. for booking Christmas delivery etc) before I could use the app
Logs you out all the time
Basically as per title. Continually logs me out so I’m standing in a queue trying to remember their stupid password threshold whilst someone tuts and I’m trying to bag up. As a result always use the card in my wallet and never the app so get no benefits at all from it
Fruit and veg. Plastic bags
Could I ask why you have discontinued the issue of compostable bags on fruit & vegetable counters?
- how am I supposed to
select 5lb of loose potatoes? And then weigh them?
- how am I supposed to
select 5lb of loose potatoes? And then weigh them?
Life changer!
I decided to give it ago having gotten a voucher through the post and it’s been the best thing we’ve done! On time every week, the kindest staff and the food is stunning!
Breached GDPR
The latest in a longline of apps and business that I am erasing as they refuse to adhere to GDPR
Why can’t Waitrose get an app to work properly
App says £2.50 off of next spend, doesn’t happen and voucher disappears as it thinks I’ve had the discount. App also doesn’t give option to give till receipt to show what you’ve bought and discounts you’ve had. Waitrose has all of this information wouldn’t be hard to show this, at
Least then it would be possible to show what’s happened or bought without having to ask for a till receipt, several times till hasn’t updated prices, but I also have to say staff are really good at correcting this and then crediting.
Least then it would be possible to show what’s happened or bought without having to ask for a till receipt, several times till hasn’t updated prices, but I also have to say staff are really good at correcting this and then crediting.
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Brill app👍
Fantastic app! I like the shopping list feature so much , it makes shopping so much easier and the food suggestions are just 😊 great 👍
Customer service
Had problems with my order customer care were fantastic sorted it out in minutes
Easy app
I find the app very easy to use. Product details are full and clear.
Rubbish
Logs you out, then can’t get any offers. This app is pointless.
Terrible for those with reduced eyesight
No way to make text bigger, bolder or easier to read. A terrible oversight for those of us with partial sight.
Lisa
Excellent food and staff are always helpful and polite.
Decent food
I’ve come back to Waitrose as the food is better quality and the prices are fair.
Rescans rescans more rescans
I would have thought that the idea of a self-serving scanning app was that you never needed intervention from a human.
I’ve tried and tried and tried to use this app so many times; given it second chances. But every single time I use it, I have to do the whole scan again at the self-service checkout. I’m treated like a criminal and asked to rescan, so all the work I put in to save your staff time and you, Waitrose, money is wasted.
I’ve tried and tried and tried to use this app so many times; given it second chances. But every single time I use it, I have to do the whole scan again at the self-service checkout. I’m treated like a criminal and asked to rescan, so all the work I put in to save your staff time and you, Waitrose, money is wasted.
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