No. Indian Meals Range
Really disappointed that this range is no longer available at the Jesmond, Newcastle store. They were up until recently.
Vouchers now useless
Used to get vouchers that reflected things I actually bought - some kind of recent change has been made because now they are for things I have never bought and never will. Poor.
Shopping
Brilliant
Food is always delivered late
This app needs a feature to give delivery drivers instructions such as ringing the doorbell, and how to find my house. Every order has been over an hour late.
Enough with podcasts notifications
I had to disable notifications because I keep getting alerts for a podcast I have zero interest in. It’s disappointing for a grocery shopping app to push unrelated content. Please stop sending these promotions, or at least give us granular notification settings so we can opt out of marketing while keeping order updates on.
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Overall pretty good
Generally I have a very good shopping experience with the app. A couple of suggestions: add filters to the offers, at least by dietary restrictions. It’s painful scrolling through the food to go meal deal options without that. As another reviewer mentioned, adding existing basket items to an order that then gets amended would be so helpful.
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App suggestion
If I put something in the basket, and then I login to edit an existing order, I think it would be an improvement for the app to ask would I like to add the things I’ve put in the basket to my order. Thank you
That’s not a review, obviously, but the mechanism to message the developer seems to take me to Help on the Waitrose website, which was a rabbit hole from which I could not emerge. Life is too short
That’s not a review, obviously, but the mechanism to message the developer seems to take me to Help on the Waitrose website, which was a rabbit hole from which I could not emerge. Life is too short
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Best supermarket shopping app
I have Sainsbury’s and Tescos apps which are fine but this Waitrose one is much much better. The in store shop and scan feature is great. It’s just got me to change my previous shopping regime
Only thing better than- recipe saving!
Love all the recipe lists and offers. Just needs a way to save the recipes in the app to come back to them later.
Very disappointing experience everytime!
I love shopping at Waitrose shops every time, but their app is just a bloody nightmare - hard to navigate, completely u predictable and waste of time! Such a shame!
Waitrose @ Lichfield
Really lovely friendly store and staff! Top quality food! Thanks, Simon Ansell.
Scan Pay Go doesn’t work
Scan Pay Go Glitch
App Issue: Scan Pay Go Loop Glitch (Battersea - Nine Elms Branch)
* Feature Value: Love using 'Scan Pay Go' on the app to bypass bulky, heavy in-store hardware scanners.
* The Glitch: Triggered a random rescan check at the till. The app instantly froze on the "RESCAN REQUIRED" screen.
* State-Lock Loop: Closing and restarting the app did not clear the error. Tapping "Continue" returned to the frozen screen; tapping "Restart" failed with a "Rescan incomplete" error.
* In-Store Confirmation: Partners at customer service confirmed this freeze is actively happening to multiple other shoppers.
* Resolution: Had to manually re-scan all items entirely from scratch at the till to checkout traditionally.
UX/UI Feature Suggestion:
* Current Obstacle: Shoppers have to do mental math to track budgets. The basket total is hidden—it does not show up even when tapping on the cart icon, and only becomes visible once data transfers to the till via QR code.
* Solution: Please add a live, running price total directly next to the floating cart icon on the 'Scan Pay Go' screen.
App Issue: Scan Pay Go Loop Glitch (Battersea - Nine Elms Branch)
* Feature Value: Love using 'Scan Pay Go' on the app to bypass bulky, heavy in-store hardware scanners.
* The Glitch: Triggered a random rescan check at the till. The app instantly froze on the "RESCAN REQUIRED" screen.
* State-Lock Loop: Closing and restarting the app did not clear the error. Tapping "Continue" returned to the frozen screen; tapping "Restart" failed with a "Rescan incomplete" error.
* In-Store Confirmation: Partners at customer service confirmed this freeze is actively happening to multiple other shoppers.
* Resolution: Had to manually re-scan all items entirely from scratch at the till to checkout traditionally.
UX/UI Feature Suggestion:
* Current Obstacle: Shoppers have to do mental math to track budgets. The basket total is hidden—it does not show up even when tapping on the cart icon, and only becomes visible once data transfers to the till via QR code.
* Solution: Please add a live, running price total directly next to the floating cart icon on the 'Scan Pay Go' screen.
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Frustrating in the extreme
I use this app because it’s supposed to be convenient yet almost every other shop. I’m subject to a re-scan and very few of the operatives know how to do one. I’ve even had a re-scan when I’ve only had two items in my bag. It’s absolutely ridiculous and frustrating. Quite easily the worst self-checkout system there is.
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🤢🤮
Not used it yet but do we have to be exposed that flag of disgust in the app logo?
Update to Liquid Glass already
The UI looks dated with the non LQG keyboard, update the ancient looking UI already and that applies to your John Lewis App too!
Waitrose App
I have an email address and a password but I keep being told there is an error try again. I actually deleted the app and reset it. Again i got there is an error try again so I did and I got the app to open. Amazing! Then in store today no such luck again I got there is an error try again
Is it just me with this problem
John
Is it just me with this problem
John
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Good
Great
Making it difficult to contact
Used to be so so easy to message when there was an issue with your order now you have to fill in an online form with nene address order number etc. trying to make you give up before you raise issues. Pathetic
Saturday 1st August
Used my phone to scan and go as I always do. Got to the till with a trolley full and got the message for a rescan. Usually when this happens they scan approx 10 or so items and away you go.
Not today… rather than explain any of this to me the assistant was just talking through her headset about having to rescan every scab and go order. She then went off helping other customers. Finally she came back to me and said she had to do a full rescan. I had over £130 in the trolley all packed and she was going to take ages rescanning everything with her hand held scanner. I therefore went to a
Checkout with an assistant unpacked everything while she scanned it and then repacked it. No apology or explanation. Surely they should be able bypass this problem if it’s happening with every customer.
Not today… rather than explain any of this to me the assistant was just talking through her headset about having to rescan every scab and go order. She then went off helping other customers. Finally she came back to me and said she had to do a full rescan. I had over £130 in the trolley all packed and she was going to take ages rescanning everything with her hand held scanner. I therefore went to a
Checkout with an assistant unpacked everything while she scanned it and then repacked it. No apology or explanation. Surely they should be able bypass this problem if it’s happening with every customer.
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Where are my vouchers?
Vouchers have been slowly but surely reduced to the point that this week I got no new vouchers. What is going on? Also when I search for something in the app and click on it, returning to the search page resets the search and I have to scroll all the way down to where I was before. Lastly, please allow us to review our purchase in the app - this is an extremely basic function of a shopping app.
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