I’d give it zero stars if I could
If the brief was to make this a total faff to use, then congratulations, objective achieved.
Don’t use app if you’re on a time constraint
I booked a taxi ahead of time for a designated time pickup. When they didn’t show up I called and they said I didn’t have anything booked and then said it would be a 30 minute wait. Ok I can’t control the wait time but what’s the point in scheduling if it doesn’t register? So I cancel the ride in the app since it’s useless and wait another 30 minutes. I call back and I’m told I have no ride coming because I cancelled my ride in the app. So apparently your booking does not get a taxi only cancels ride if you call them? This app is dumb and makes no sense. Now my wife is once and mad at me because she thinks I’m Incompetent of booking a taxi.
Show more
not practical app at all
I struggled to set up a pick up (crossing an address is a chore), and after 3 tentatives I removed the app from my phone
Horrendous. Get it fixed !!!!
The worst app I think I have ever downloaded on my phone. This company has easy lost 100+ taxis from us over the last couple of years as their app is so unreliable. I always give them a chance but not anymore - final straw broken with this useless piece of garbage. Avoid
Waiting forever
I would it give a 0 star if possible
Failure to work
I have been a customer of Central Taxi for 20+ years so I thought that I would give the App a try. Absolute failure and a waste of time. I am going to stick to the phone system which does work well.
Not to be trusted
Complete liars. Too many bookings for a specific time where the show up 30 minutes later if at all. Left my child stranded in a storm and won’t use again.
Stranded after prebooking
Left us scrambling after driver never showed for a prebooked ride to the train station (and no answer when calling the office). App kept saying our ride was ‘confirmed’ long after the pickup was missed, what a joke
Functional but barely
Almost no feedback, no tracking data or time info until a taxi is on its way to you, which is no use if you book in advance and expect one to arrive.
So instead just expect the worst, use an Uber instead.
So instead just expect the worst, use an Uber instead.
Useless crap app - cancelled 3 journeys!
Just deleted this utterly useless app.
Doesn’t deserve 1 star.
Edinburgh Central Taxis accepted them cancelled my journey 5 mins later. I was going to the Airport this morning as I was waiting on the street outside my flat. No explanation.
Uber we’re much better, more responsive, actually bothered to come pick me up and were cheaper!
Don’t bother with this app or Central Edinburgh Taxis. They will mess you about
Doesn’t deserve 1 star.
Edinburgh Central Taxis accepted them cancelled my journey 5 mins later. I was going to the Airport this morning as I was waiting on the street outside my flat. No explanation.
Uber we’re much better, more responsive, actually bothered to come pick me up and were cheaper!
Don’t bother with this app or Central Edinburgh Taxis. They will mess you about
Show more
Pre-booking doesn’t work
Pre-booked a taxi, it didn’t show up so I called. After 10minutes on hold I was told ‘I was in the queue’. They then called me back 5minutes later since they ‘found me a taxi’. It arrived about 40minutes later. Overall I was stood outside for nearly an hour, despite booking a taxi in advance.
Get an Uber
They won’t pick you up with the app. They won’t answer the phone, they won’t give me my money back from booking a cab either. Yet they wonder why Uber is getting all the service.
Terrible
Terrible app, terrible company absolute disgrace
Waste of time
If you book ahead you don’t get any priority when you want to travel. Waste of time.
Rubbish app
Tried to join, they sent four codes that were rejected and then they black listed me. Waste of time
How could this be so bad
Edinburgh black cabs, I am trying to support you but this app is awful.
Take a look at how you set a start point and end point in Google maps and copy that. App denies loads of places exist, and editing an address doesn’t really work.
Take a look at how you set a start point and end point in Google maps and copy that. App denies loads of places exist, and editing an address doesn’t really work.
Dodgy
1) Tried to register my credit card as default method of payment. Initially card was accepted. Booked a ride and immediately got a message from the bank about my card being blocked due to suspicious activity.
2) App demanded a house number be added to my saved home address which already included the house number.
This app used to be ok, I am now deleting because it’s looking dodgy. It’s got to be solidly reliable for booking rides to the airport, 100% confidence needed and it’s not there.
2) App demanded a house number be added to my saved home address which already included the house number.
This app used to be ok, I am now deleting because it’s looking dodgy. It’s got to be solidly reliable for booking rides to the airport, 100% confidence needed and it’s not there.
Show more
Version 40.5.3 August 2020
How popular is this app? Convince me to upgrade from version 3 where it was easy to use.
Awful
Doesn’t work, completely unintuitive design and frustratingly difficult to use. I’ve had to abandon it several times and just phone instead.
Good option in Edinburgh
Used the app several times while visiting. There was an error the first time, but it worked fine after that. We needed a 5 seater and this allowed us to choose type of vehicle. Prompt and very friendly drivers. Just need option to add tip from within the app.
