Bank app
The app gets really slow after adding several receipts. It loads them and starts glitching when trying to add the details in the edit section. If I don't add many it's fine, only when i have several.
Worst 2 hours of the month
Clunky, slow, seemingly intent on making me miserable (and usually succeeding)
Slows to a crawl
After processing a few transactions, the program slows down, slower and slower until it is unusable. I have to close it all the way out, sign back in, and start up again. This is horribly inconvenient.
2 times is waste
Having to put receipts and descriptions in 2 times is unnecessary and unacceptable. Why????
They never communicate
Customer service is terrible.
App is hit or miss
Lately the app is hit or miss every day. The must improve this. Please fix this.
It’s 2025
So many free apps out there can scan receipts and make suggestions and this app can’t? Please do some updates.
Horrible app
Doesn't give most information and what information that is available, you really have to search. Also...ridiculous as ever, to make a payment, you have to get a code emailed to you. Laughable. Citizens has the worst apps and online experience of any bank.
Horrible
All Citizens Bank apps are horrible but this one just got worse than worse. Now you have to search for everything. It was so nice that what you want always popped up. Keep killing your apps, you're doing a great job.
No link to register
Need I say more?
Sort
Sort by “Most favorable” reviews and you will get a very accurate description of this app.
Nope
Beans and beans
Poor Workflow
Can’t tag receipts to pending charges. Can’t upload multiple receipts at a time. Can’t access photo albums, only general camera roll when uploading receipts.
Thankful for the list of charges. But workflow must improve for this to be a useful tool.
Thankful for the list of charges. But workflow must improve for this to be a useful tool.
Very Buggy
Constantly getting “there was a problem, please try again” messages and takes a long time to upload receipts. Needs work for sure
Disappearing receipts
I had to use the app to submit an expense report instead of my work computer because it was broken. When I tried adding receipts to the report I had several disappear. Very unfortunate.
Business credit card
To slow downloading and attaching pics
Poor app, useless to me
I guess my bank elected to use this app to manage credit card accounts. Their system was terrible prior to this app and now when switching to this app things are worse. We can’t find our balance or figure out how to make a payment. This deserves zero stars.
Needs be fixed - not useful yet
I’m pointing out the obvious.
Dumb:
When I open the app it forces me to search for the employee cards for the company I own. Just show me my company. Show me the total balance? Anything. Chase app works amazing that’s why I know this app is bad. So frustrating...
Solution: Chase and Bank of America apps work great. Just sign up with a different company.
I will stick with this company for about 3-6 more months. If these essential features aren’t solved I’ll move to a company that cares about their customers and what works good. It’s a digital future and if you don’t fix it quick your customers will leave.
It’s like this was designed to not help the customer.
Please fix.
Hint - copy your best competitors - listen to your customers and you will succeed. If your not capable hire some new development company. Good luck.
Dumb:
When I open the app it forces me to search for the employee cards for the company I own. Just show me my company. Show me the total balance? Anything. Chase app works amazing that’s why I know this app is bad. So frustrating...
Solution: Chase and Bank of America apps work great. Just sign up with a different company.
I will stick with this company for about 3-6 more months. If these essential features aren’t solved I’ll move to a company that cares about their customers and what works good. It’s a digital future and if you don’t fix it quick your customers will leave.
It’s like this was designed to not help the customer.
Please fix.
Hint - copy your best competitors - listen to your customers and you will succeed. If your not capable hire some new development company. Good luck.
Show more
Pointless
The website is confusing enough I downloaded the app and Hope that it might be easier to use I was wrong. The app is useless I can’t even do the things that I want to do on it like pay my bill, or see my balance. Then again it could be there and I can’t figure out how to do it because the app is confusing. Please, please, please hire a developer to fix this because clearly a developer did not put this together they would’ve taken the time to make sure it was user-friendly and actually had a purpose. I hardly leave reviews but I had to leave one here in hopes that they fix it. Don’t waste your time downloading the app.
Show more
App too bad. Hard to use
This app too bad. Confusing to use. No any information on it. Every times open app have to team & members search & most times not found. Worth ! Worth !
