Worst application and outdated
The worst card and application ever
Bad update?
The app will not allow access to login since the last update. I have a business account and it’s extremely aggravating to be unable to access account.
Just doesn't want to open most days
It tries to open but can't. Then you get a message to try again and nothing. Citizens has always had the worst I T. Haven't been able to use the Citizens app in over 2 years. Can no longer make deposits through the phone.
Too many steps to get things done.
Too many unnecessary fields. And cannot upload multiple pictures to a receipt.
The process to upload a picture from camera rolls is a bit too complicated and not straight forwards at all.
The process to upload a picture from camera rolls is a bit too complicated and not straight forwards at all.
Bank app
The app gets really slow after adding several receipts. It loads them and starts glitching when trying to add the details in the edit section. If I don't add many it's fine, only when i have several.
Worst 2 hours of the month
Clunky, slow, seemingly intent on making me miserable (and usually succeeding)
Slows to a crawl
After processing a few transactions, the program slows down, slower and slower until it is unusable. I have to close it all the way out, sign back in, and start up again. This is horribly inconvenient.
2 times is waste
Having to put receipts and descriptions in 2 times is unnecessary and unacceptable. Why????
They never communicate
Customer service is terrible.
App is hit or miss
Lately the app is hit or miss every day. The must improve this. Please fix this.
It’s 2025
So many free apps out there can scan receipts and make suggestions and this app can’t? Please do some updates.
Horrible app
Doesn't give most information and what information that is available, you really have to search. Also...ridiculous as ever, to make a payment, you have to get a code emailed to you. Laughable. Citizens has the worst apps and online experience of any bank.
Horrible
All Citizens Bank apps are horrible but this one just got worse than worse. Now you have to search for everything. It was so nice that what you want always popped up. Keep killing your apps, you're doing a great job.
No link to register
Need I say more?
Sort
Sort by “Most favorable” reviews and you will get a very accurate description of this app.
Nope
Beans and beans
Poor Workflow
Can’t tag receipts to pending charges. Can’t upload multiple receipts at a time. Can’t access photo albums, only general camera roll when uploading receipts.
Thankful for the list of charges. But workflow must improve for this to be a useful tool.
Thankful for the list of charges. But workflow must improve for this to be a useful tool.
Very Buggy
Constantly getting “there was a problem, please try again” messages and takes a long time to upload receipts. Needs work for sure
Disappearing receipts
I had to use the app to submit an expense report instead of my work computer because it was broken. When I tried adding receipts to the report I had several disappear. Very unfortunate.
Business credit card
To slow downloading and attaching pics
