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CHACOCO

CHACOCO

by ITO EN, LTD.

227 ratings
61 reviews
🍔 Food & Drink
Free

Details

Released
March 6, 2023
Updated
November 5, 2026

Features

Developer

ITO EN, LTD.
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CHACOCO screenshot #1 for iPhone
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About

This official app allows you to purchase products from Ito En vending machines at a discount. Earn stamps with every purchase to redeem for free products. Stay updated on campaigns and new product releases.

✓Discounted purchases at vending machines
✓Earn stamps with each purchase
✓Redeem stamps for free product tickets
✓Receive campaign and new product information
✓QR code payment integration
Show original description

What users say about CHACOCO

Reviews of CHACOCO are mostly negative: the Food & Drink app is rated 2.1/5 from 227 App Store ratings. What users like most: some users find PayPay smooth after initial setup, some users appreciate the potential for free drinks via campaigns. Top complaints: too many payment steps, QR code not readable. Summarized from real user reviews.

Positive things

  • ✅Some users find PayPay smooth after initial setup
  • ✅Some users appreciate the potential for free drinks via campaigns
  • ✅Some users found the QR code location on the monitor

Negative things

  • ❌Too many payment steps
  • ❌QR code not readable
  • ❌App crashes frequently
  • ❌Payment errors
  • ❌Drinks not dispensed
  • ❌App is confusing
  • ❌Limited vending machine availability
  • ❌No vending machine map
  • ❌Outdated UI/UX
  • ❌Registration issues
  • ❌Payment methods limited
  • ❌No events or collaborations
  • ❌App doesn't feel integrated
  • ❌High difficulty for new users
  • ❌Payment confirmation delays
  • ❌Inability to cancel stuck payments
  • ❌Two-factor authentication required for credit card payments
  • ❌QR code not always present on vending machines
  • ❌Payment process is slow
  • ❌App doesn't work with certain payment methods (e.g., Rakuten Pay)
  • ❌Stamps not reflecting purchases
  • ❌App not working with specific payment methods
  • ❌Users forced to use cash
  • ❌App feels like a copy of other apps
  • ❌Registration emails not received
  • ❌Confirmation token errors
  • ❌App not usable without email registration
  • ❌Payment options not abundant
  • ❌Inability to use free/point tickets with PayPay
  • ❌App not improving despite bad reviews
  • ❌Payment stuck, no cancellation option
  • ❌Product not dispensed after payment
  • ❌QR code scanning issues
  • ❌App not launching
See all reviews
+1

What's New in CHACOCO

3.0.1

November 5, 2026

軽微な修正を行いました。

User reviews

Most RecentHighest RatedLowest Rated

使いづらい

職場に伊藤園の自販機があるので入れてみました。

【良い点】
•飲料購入時にスタンプが貯まり、15個貯まると無料で1本貰える
•paypayなどのキャッシュレスも使える

【悪い点】
•paypayなどのQR決済払いをしようとすると毎度認証等でサーバーと通信をすることになるが、通信時間が20秒以上かかり大変煩わしい
•利用者が多い自販機だと上記待ち時間を不審に思われる
•商品を選んでバーコードを読み込んで決済方法を選択してなどなど出番が多くて面倒くさい

【総評】
交通系ICやQUICPay払いならスタンプが貯まる利便性もあるからと多少の不便にも目を瞑れるけど、paypayや楽天pay払いの人は毎度通信待ちの時間が発生するためストレスと使いづらさを感じるかもしれません
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萬萬古焼

決済の手数が多すぎる

過去のレビューと同様。クレカ決済登録済みだが、購入時にいちいち2段階認証を自販機の前でさせられ、パッと買ってパッと去ることが出来ない。
伊藤園のドリンクは好きなためこれからも利用したい。頼むからシームレスな決済方法へ改善して下さい。
⭐⭐︎ho

QRスキャン

QRスキャンをすると画面がエラーと表示されて出来ません。他の自動販売機を探してやってみても同じ結果です。昨年の9月頃もそんな事になって、なんとか他の自動販売機でPayPayでの購入が出来たけど、今は全くできません。早く直して欲しいです。
どどのようにげー

QRコード

他にも書いてる人いますが、ほんとに読み込まない
自販機にボードのようなもので貼っていて曲がってたり明るさが原因なのかもしれないが、それでは意味がない
撮影環境をこったが察して買わないといけない意味が分からないしそんなに都合良く喉は渇かない
ししぇーくん

サッと決済して！

PayPay決済で設定済みなのに、支払うからPayPayアプリが便利！→PayPayアプリ画面になるだけで、そこから決済出来ない。結局ブラウザでログイン→ID&pass入力必要で、まーーー時間がかかる。サッと買いたい。何のためにPayPay連動してる？？毎回毎回ブラウザログイン必要で、アプリに誘導するならそのまま決済出来るようにして…
ちゃんと改良する仕事して。大手なのにこんだけ他の自販機アプリと出来の差があるって中の人恥ずかしくないの…？

追記
PayPayはスムーズに使えるようになった。が、前の人がクイックペイ決済にしたのか、決済待ちのところで止まってる。もちろん人はいない。キャンセルも出来ないから、後の人がその自販機が使えない…
なぜ？？決済取り消し出来ないって、決済出来ない場合詰みません？それでその自販機ずっと使えない。
せめて中止ボタンやら初期画面に戻る方法を作ってよ…
ちなみにPayPayで決済中におつりレバーをいたずらで押されたら商品出て来ず決済だけ済んだ。(その後返金されたが…)
なんだかなあ…よく使う場所に伊藤園の自販機があるから、それ以外選択肢がなくて本当に困る
Show more
ろろろろのろろ
See 56 more reviews

Developer apps

みずノート
みずノート

by ITO EN, LTD.

💪 Health & Fitness
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User experience

🐞

Reported Bugs

15 issues

QR code not readable

Bug

App crashes

Bug

Payment errors

Bug

Product not dispensed after payment

Bug

Stuck payments, no cancellation

Bug

Two-factor authentication issues

Bug

QR code not always present

Bug

Stamps not reflecting purchases

Bug

Registration email not received

Bug

Confirmation token errors

Bug

App not launching

Bug

Camera not activating for scan

Bug

QR code scanning errors

Bug

Payment processing errors

Bug

App not working with certain payment methods

Bug
✨

Requested Features

20 requests

Seamless payment methods

Feature

Improved QR code scanning

Feature

Clearer UI/UX

Feature

Vending machine location map

Feature

More payment options

Feature

Integration with more payment services

Feature

Events and collaborations

Feature

Easier registration process

Feature

Ability to cancel stuck payments

Feature

Direct point accumulation without purchase

Feature

Improved two-factor authentication process

Feature

Option to skip two-factor authentication for registered cards

Feature

Faster payment processing

Feature

Better error handling for payments

Feature

Option to use free/point tickets with all payment methods

Feature

More intuitive user flow for purchases

Feature

Direct point accumulation without needing to buy

Feature

Improved app stability

Feature

Clearer instructions for QR code scanning

Feature

In-app vending machine finder

Feature

FAQ

What is CHACOCO?

CHACOCO is the official app from Ito En that allows you to purchase products from their vending machines at a discount. It also offers a loyalty program where you can earn stamps with each purchase to redeem for free products.

How do I earn rewards with CHACOCO?

You earn stamps every time you purchase a product from a participating Ito En vending machine using the app. Once you collect 15 stamps, you will receive a ticket that can be exchanged for a free product.

Is CHACOCO free to use?

Yes, the CHACOCO app is free to download and use. While the app itself is free, you will be making purchases of products through the vending machines, which is where the in-app purchase aspect comes in.

Where can I use CHACOCO?

The app can be used at eligible Ito En vending machines nationwide. However, please note that the payment function may not be available in certain regions, including Okinawa prefecture, though other app functions will still be accessible.

How do I make a purchase using CHACOCO?

To make a purchase, press the product button on the vending machine, then touch the app mark on the QR code-compatible card reader's screen. Scan the displayed QR code with the app, choose your payment method, and complete your purchase.