Useless
Doesn’t work - Eastwell manor classes don’t appear so can’t prebook.
Useless
Can’t believe a premium brand such as Champneys has such a useless app!
1 star too generous
This app and this company are a complete joke. Impossible to book and when you book trying to redeem vouchers it doesn’t let you, total scam! They don’t ever answer the phone, impossible to speak to anyone, they take a week to respond to emails and forget what they’ve spoken to you about in the previous email. The app is awful and their facilities are run down.
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Dreadful
Awful app! Can’t book the treatment that’s supposed to be included with my stay. Finding an available time is a nightmare. Just poor.
Doesn’t work
The app doesn’t work. There’s no information & no way to book on the app like the phone lines say.
App is useless
As other users have pointed out already - this App is pointless, as you cannot add your booking. The problem is that emails from Champneys link you to this App. But the App doesn’t work. Very frustrating!
Pretty but not working
Unfortunately this app is not designed well. One would expect top notch app from the luxurious brand but alas no. One wonders how’s their service on site? Do we dare try?
Terrible! Fix it CHAMPNEYS!!
When trying to book treatments, mostly says I have no connection. Theres an error showing classes. Not to mention the awful UX… CHAMPNEYS… sort it out!!! You charge us enough for the stays / treatments / classes now!!!
The worse app I ever seen
You can’t manage your booking, it’s absolutely pointless. Such a big corporation but communication department need a lot improvement. Not possible to get someone over the phone either. Drastically disappointing
Awful app
Member cannot book in
Poor app with no features
The app is poor quality and doesn’t allow you log in or see bookings etc not worth downloading currently
Pointless app. Don’t bother downloading!
This app is totally worthless. It doesn’t work. It sometimes lets you in with your password, then minutes later it decides it’s wrong.
Even when you can get into the app, the booking is confusing, and it’s impossible to book treatments or do anything, it just says to phone.
There’s literally no point to this app, and it seems like nobody has worked on it since I last tried to use it years ago!
Even when you can get into the app, the booking is confusing, and it’s impossible to book treatments or do anything, it just says to phone.
There’s literally no point to this app, and it seems like nobody has worked on it since I last tried to use it years ago!
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Worst app
Tried to book a class the app did not show the following day only the day after, would not let me book another class and now it also looks like a charge for aqua fit which was always free ,it cost enough to stay here !
App is just plain awful who designed this !
App is just plain awful who designed this !
Completely pointless
Why can’t you add a booking in the app?! What a completely useless app and a waste of space on my phone. Surely Champneys are worth enough to invest in some technology that works! Shocking!
Useless app
I just made a booking and downloaded the app after receiving the confirmation email. I can’t figure out how to log in but added details of my booking and there’s no information at all. What is this app even for?
Not working
No updates or links to visit (if booked)
Someone let the intern loose
Looks like it was made by the work experience kid. And is completely not functional.
What even is it trying to do?
Bizarre app, with totally mysterious aims. Doesn’t offer any ability to log in and view my booking, let alone add treatments to it. Clicking on ‘Bookings’ goes to a message centre with no messages - given I can’t link it to my account or my booking, who’s going to message me about anything? It’s labelled as a Henlow booking app but then says it’s for bookings at City spas and Eastwell … what’s this app even attempting to be? Mystery.
Remarkably, it makes the Champneys webpage for bookings seem halfway decent, which it is not, so that’s something I suppose.
Remarkably, it makes the Champneys webpage for bookings seem halfway decent, which it is not, so that’s something I suppose.
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Totally useless
This is the worst app I’ve ever used. Crashes constantly, doesn’t show booking information. I’ll not waste anymore time on it
Awful
This app could be great, but isn’t.
The menus and booking process is clunky, and doesn’t appear to have considered how customers might want to use the app to find treatments.
Phone the central booking team instead of hoping this app will help you make a booking or see the ones you have
The menus and booking process is clunky, and doesn’t appear to have considered how customers might want to use the app to find treatments.
Phone the central booking team instead of hoping this app will help you make a booking or see the ones you have
