Not functional or easy on the eye
Apart from most of the text being off the screen so cannot see the options, the tracking does not work and issues such as copying you Virgin Red ID presents and error message - it is also clunky and I’m tied of the constant need to skip the M&S ad on the first screen. Requires so much improvement please!!!!
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Frustrating
Advertises M&S rewards but it’s impossible to connect my M&S account. Just freezes or hangs once I go and log in to M&S. I have 700 points to spend but I just don’t care. Deleted.
Broken
Hilariously stupid that this app has been broken for years. Never can get past infinite loading screen.
Impossible to contact
Although I have two personal perks, I just cannot use them as they do jut apply the perks. I contacted them by email several times and always get “we will get back to you”. Unfortunately they never do. There is no phone contact.
Love Virgin Points
I love this app and that you can earn points on the shopping I’m already doing at Macy’s, Apple, and Lululemon. The points add up fast and I was able to use them for flights to London.
