Face ID and general
One of the worst banking apps if not the worst. There’s zero coherence across any of the features and worst of all Face ID keeps automatically being turned off periodically
Really really slow
I really need this app to work better. It’s extremely slow to open especially when reviewing if an online store is supported by the Virgin red rewards. When it doesn’t load the page to collect the reward I have to pause my shopping plans until I’m on a PC. This needs to be sorted because I’m transitioning from Avios to Virgin.
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Response from developer
Hi, thanks for your review. We're sorry the app hasn't met your expectations. We're always looking for ways to improve, and your input is invaluable. I will feed this back to our teams. If you'd like to share more details with us at membersupport@red.virgin.com, we'd really appreciate your feedback. Have a great day.
Not functional or easy on the eye
Apart from most of the text being off the screen so cannot see the options, the tracking does not work and issues such as copying you Virgin Red ID presents and error message - it is also clunky and I’m tied of the constant need to skip the M&S ad on the first screen. Requires so much improvement please!!!!
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Response from developer
Hi, thanks for your review. We're sorry the app hasn't met your expectations. We're always looking for ways to improve, and your input is invaluable. I will feed this back to our teams. If you'd like to share more details with us at membersupport@red.virgin.com, we'd really appreciate your feedback. Have a great day.
Frustrating
Advertises M&S rewards but it’s impossible to connect my M&S account. Just freezes or hangs once I go and log in to M&S. I have 700 points to spend but I just don’t care. Deleted.
Terrible App
Every page you try within this app just sits loading. It’s not an internet/wifi issue as every other appt works fine.
Great rewards but not very good if you can’t access them.
Great rewards but not very good if you can’t access them.
