This app does not work
The app doesn’t work and is completely useless. I tried numerous times to purchase an Uber gift card and it always says that the transaction cannot be completed. It further says to reach to gift card support to report the problem if the issue continues. I filled out the form several times but nothing ever happened. I have now deleted the app from my phone. PLEASE DO NOT WASTE YOUR TIME WITH THIS USELESS APP THAT DOES NOT WORK.
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Awful
The system often doesn’t work. You wanna buy a gift card for instance, and it will not process your gift card and it doesn’t give you a reason. It just says contact customer support. If your credit card or debit card expires, it doesn’t allow you to delete that credit card card from the file so it’s always perpetually on their system. Customer support doesn’t respond to your messages. If they do respond, it’s very cursory. The app before the upgrade about a year ago used to work really well. I used it all the time. Enjoy getting the points. And now it consistently doesn’t work. I’m not sure if it’s better if you sign up with Southwest or some other Airline but a century it’s the same model maybe their supports better there.
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Cannot buy eGift cards
It’s been 2 weeks (maybe more) that I’ve been unable to purchase e-gift cards with points. I reached out to customer service & they said they didn’t know when it would be available. There should be more than 1 way to do this & not just via the app.
Good but some flaws
The app is very handy but I notice some businesses with inaccurate locations. Also, the business icons on the map view are tiny and you can’t zoom in to enlarge to see what the business names are.
Great when it works. But often doesn’t.
Great when transactions are successful. Broad range of merchants to get extra miles through the shopping portal, to get miles when buying e-gift cards, even better when doing BOTH at the same time. However, transactions fail OFTEN. Having a “point of sale” app that routinely fails at the point of sale is EXTREMELY frustrating. Contacts to help/customer service yield either no results, or “solutions” that don’t resolve the issue. Blaming a bank or CC issuer isn’t a resolution when a bank either didn’t reject a charge, or if a rejected charge is cleared/approve the app shifts to “Pay for [item] with Miles is Temporarily Unavailable” when you’ve designated a card (NOT miles) as the payment source.
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