App Doesn’t Work
Cannot make purchases with points. It’s one of the fundamental uses for the app. It’s been down for a great deal of time.
Fraud prevention is too strict
Have been trying to purchase a gift card with my account and it’s not working
This app does not work
The app doesn’t work and is completely useless. I tried numerous times to purchase an Uber gift card and it always says that the transaction cannot be completed. It further says to reach to gift card support to report the problem if the issue continues. I filled out the form several times but nothing ever happened. I have now deleted the app from my phone. PLEASE DO NOT WASTE YOUR TIME WITH THIS USELESS APP THAT DOES NOT WORK.
Show more
Awful
The system often doesn’t work. You wanna buy a gift card for instance, and it will not process your gift card and it doesn’t give you a reason. It just says contact customer support. If your credit card or debit card expires, it doesn’t allow you to delete that credit card card from the file so it’s always perpetually on their system. Customer support doesn’t respond to your messages. If they do respond, it’s very cursory. The app before the upgrade about a year ago used to work really well. I used it all the time. Enjoy getting the points. And now it consistently doesn’t work. I’m not sure if it’s better if you sign up with Southwest or some other Airline but a century it’s the same model maybe their supports better there.
Show more
Cannot buy eGift cards
It’s been 2 weeks (maybe more) that I’ve been unable to purchase e-gift cards with points. I reached out to customer service & they said they didn’t know when it would be available. There should be more than 1 way to do this & not just via the app.
