Unable to buy gift card
Unable to buy gift card, no charge even attempted on the card side, so this is purely on the merchant.
Does not work for gift card purchases
Several attempts with no success
Can’t buy gift cards
Why is it that some people have no problem buying a gift card but some can’t buy one at all? Waiting for customer service to fix this for me. After reading these reviews I’m losing hope. Ridiculous!
GC Check out Error w/ no resolution
A month later and still no resolution to the error when I try to check out for a gift card. I continue to inquire, I respond to emails saying they’ve “escalated”, but this has been going on for an absurd amount of time. My main issue is there is no phone contact. Purchasing a gift card online with a credit card is common business practice so I don’t understand why this platform has not found a resolution. Terrible customer service. Terrible platform.
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Miss out on more miles than I earn
No matter how specifically I work to stay in the browser for earning miles, if I select the Apple Pay option at checkout it disconnects my Mileage Plus connection and I don’t get credit. Super frustrating!
Literally broken
Just like with the United app, these idiots have broken what worked great before. App Home Screen now asks you to sign in, which launches a web page that after you log in just takes you to your My United screen, and not the MileagePlus X app. Going back to the app Home Screen prompts you to sign in again. Endless loop of fail.
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Impossible to buy Giftcards and customer support is not existent
As many others have already alluded to, it is impossible to buy giftcards. EVERY single transaction is declined regardless of what CC I use.
Silly me trying to reach out to their customer support, I sent several messages thru their portal over a month ago. Not even an acknowledgement of receipt, a black hole. I would expect at the very minimum a confirmation email or a trouble ticket number, what about an escalation path.
Anyways, United is losing trust of a 1k customer. Transfering status to delta does not sound that crazy now.
Silly me trying to reach out to their customer support, I sent several messages thru their portal over a month ago. Not even an acknowledgement of receipt, a black hole. I would expect at the very minimum a confirmation email or a trouble ticket number, what about an escalation path.
Anyways, United is losing trust of a 1k customer. Transfering status to delta does not sound that crazy now.
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Cannot Purchase Gift Cards
The system often doesn’t work. You wanna buy a gift card for instance, and it will not process your gift card and it doesn’t give you a reason. It just says contact customer support. If your credit card or debit card expires, it doesn’t allow you to delete that credit card card from the file so it’s always perpetually on their system. Customer support doesn’t respond to your messages. If they do respond, it’s very cursory. The app before the upgrade about a year ago used to work really well. I used it all the time. Enjoy getting the points. And now it consistently doesn’t work. I’m not sure if it’s better if you sign up with Southwest or some other Airline but a century it’s the same model maybe their supports better there.
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App Doesn’t Work
Cannot make purchases with points. It’s one of the fundamental uses for the app. It’s been down for a great deal of time.
Fraud prevention is too strict
Have been trying to purchase a gift card with my account and it’s not working
This app does not work
The app doesn’t work and is completely useless. I tried numerous times to purchase an Uber gift card and it always says that the transaction cannot be completed. It further says to reach to gift card support to report the problem if the issue continues. I filled out the form several times but nothing ever happened. I have now deleted the app from my phone. PLEASE DO NOT WASTE YOUR TIME WITH THIS USELESS APP THAT DOES NOT WORK.
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Awful
The system often doesn’t work. You wanna buy a gift card for instance, and it will not process your gift card and it doesn’t give you a reason. It just says contact customer support. If your credit card or debit card expires, it doesn’t allow you to delete that credit card card from the file so it’s always perpetually on their system. Customer support doesn’t respond to your messages. If they do respond, it’s very cursory. The app before the upgrade about a year ago used to work really well. I used it all the time. Enjoy getting the points. And now it consistently doesn’t work. I’m not sure if it’s better if you sign up with Southwest or some other Airline but a century it’s the same model maybe their supports better there.
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Cannot buy eGift cards
It’s been 2 weeks (maybe more) that I’ve been unable to purchase e-gift cards with points. I reached out to customer service & they said they didn’t know when it would be available. There should be more than 1 way to do this & not just via the app.
Good but some flaws
The app is very handy but I notice some businesses with inaccurate locations. Also, the business icons on the map view are tiny and you can’t zoom in to enlarge to see what the business names are.
Great when it works. But often doesn’t.
Great when transactions are successful. Broad range of merchants to get extra miles through the shopping portal, to get miles when buying e-gift cards, even better when doing BOTH at the same time. However, transactions fail OFTEN. Having a “point of sale” app that routinely fails at the point of sale is EXTREMELY frustrating. Contacts to help/customer service yield either no results, or “solutions” that don’t resolve the issue. Blaming a bank or CC issuer isn’t a resolution when a bank either didn’t reject a charge, or if a rejected charge is cleared/approve the app shifts to “Pay for [item] with Miles is Temporarily Unavailable” when you’ve designated a card (NOT miles) as the payment source.
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More frustrating than rewarding
Not only does the gift card functionality not work, but they’ve disabled the link to seek assistance. Mike credits for purchases from several vendors never show up. And don’t forget, a mile is only worth about 1.2 cents each, so chasing miles by using the app isn’t worth too much effort.
Particularly when the app doesn’t seem to work at all.
Particularly when the app doesn’t seem to work at all.
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Can't add credit cards
Why my saved credit cards are all gone?? I can't add cards anymore!
If only it worked
It’s a great idea of getting miles for gift cards on United but execution is such trash. Purchases work once in awhile and usually it just errors out and says contact support, which is i guess only a one person because they never respond or respond in a month saying they will pass on feedback to their DEVs… and never any follow ups. It starts working on its own i guess but then stops again and can’t purchase anything
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Stopped working
All gift card purchases just stopped working one day. Tried re-installing, logging out and in again, nothing seems to work. Their only resolution is to say call customer service without even providing the number.
Junk
The app has been down for three months now and it’s such an unfortunate disgrace as it’s false advertising at this point. You can’t log in and it gives an error message continuously. It’s very frustrating and annoying.
