Good but some flaws
The app is very handy but I notice some businesses with inaccurate locations. Also, the business icons on the map view are tiny and you can’t zoom in to enlarge to see what the business names are.
Great when it works. But often doesn’t.
Great when transactions are successful. Broad range of merchants to get extra miles through the shopping portal, to get miles when buying e-gift cards, even better when doing BOTH at the same time. However, transactions fail OFTEN. Having a “point of sale” app that routinely fails at the point of sale is EXTREMELY frustrating. Contacts to help/customer service yield either no results, or “solutions” that don’t resolve the issue. Blaming a bank or CC issuer isn’t a resolution when a bank either didn’t reject a charge, or if a rejected charge is cleared/approve the app shifts to “Pay for [item] with Miles is Temporarily Unavailable” when you’ve designated a card (NOT miles) as the payment source.
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More frustrating than rewarding
Not only does the gift card functionality not work, but they’ve disabled the link to seek assistance. Mike credits for purchases from several vendors never show up. And don’t forget, a mile is only worth about 1.2 cents each, so chasing miles by using the app isn’t worth too much effort.
Particularly when the app doesn’t seem to work at all.
Particularly when the app doesn’t seem to work at all.
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Can't add credit cards
Why my saved credit cards are all gone?? I can't add cards anymore!
If only it worked
It’s a great idea of getting miles for gift cards on United but execution is such trash. Purchases work once in awhile and usually it just errors out and says contact support, which is i guess only a one person because they never respond or respond in a month saying they will pass on feedback to their DEVs… and never any follow ups. It starts working on its own i guess but then stops again and can’t purchase anything
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Stopped working
All gift card purchases just stopped working one day. Tried re-installing, logging out and in again, nothing seems to work. Their only resolution is to say call customer service without even providing the number.
Junk
The app has been down for three months now and it’s such an unfortunate disgrace as it’s false advertising at this point. You can’t log in and it gives an error message continuously. It’s very frustrating and annoying.
Maddening
More than half the time, after entering all the info to purchase an e gift certificate, I get a pop up saying that my purchase can’t be completed and that if the problem persist, I should notify the support team. No discernible rhyme or reason as to when it works and when it fails. The support link provided is a dead link. When I’ve emailed support, I get au auto-response saying I should hear back in 7-10 days, or that there’s no problem because some of my purchases went through. No way I can find to contact a human.
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egift cards
i have been unable to purchase egift cards for use at starbucks for over a month, after multiple inquiries for help
Oops... Something went wrong
United MileagePlus failed to configure with an APIkey
Retry
Retry
Gift Card Purchase Feature Is Completely Broken
I’ve been using this app for the past week specifically to purchase gift cards — which is the most reliable way to secure your miles on in-store purchases without worrying about whether a retailer link properly tracks. Smart strategy, right? Except the app won’t let me do it.
Every single attempt to purchase a gift card results in a denial. No clear error message, no explanation — just a dead end. I’ve done my homework: verified my account settings, confirmed cookies are enabled, and even followed the workarounds circulating on Reddit and travel miles forums (delete and reinstall, turn off Wi-Fi, toggle settings back and forth). None of it works consistently, and none of it should be necessary in the first place.
The real-world impact is real: I’ve been left standing at checkout, holding up the line, unable to complete a purchase because the one reliable method the app offers doesn’t function. That’s embarrassing and completely avoidable.
This isn’t a fringe bug — search any travel rewards forum and you’ll find pages of users hitting the same wall. United, this needs to be a priority fix, not a workaround users have to crowdsource themselves. The concept is solid. The execution is broken. Please fix the gift card purchase flow so the app actually does what it promises.
Every single attempt to purchase a gift card results in a denial. No clear error message, no explanation — just a dead end. I’ve done my homework: verified my account settings, confirmed cookies are enabled, and even followed the workarounds circulating on Reddit and travel miles forums (delete and reinstall, turn off Wi-Fi, toggle settings back and forth). None of it works consistently, and none of it should be necessary in the first place.
The real-world impact is real: I’ve been left standing at checkout, holding up the line, unable to complete a purchase because the one reliable method the app offers doesn’t function. That’s embarrassing and completely avoidable.
This isn’t a fringe bug — search any travel rewards forum and you’ll find pages of users hitting the same wall. United, this needs to be a priority fix, not a workaround users have to crowdsource themselves. The concept is solid. The execution is broken. Please fix the gift card purchase flow so the app actually does what it promises.
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Since Update, I can’t log in.
Since update, I can’t log in.
Terrible App
Half the time it does not work. You had a good app and decided to switch to this?
Not working
Not working for the past 3 months. Showing FORBIDDEN error code
Dfinitiv definitely ruined
After Dfinitiv take over this app has going down so much . Feature crush and so far half month no fix. United you need to seriously consider a partnership before your consumer go with delta
Horrible experience
This apps and program doesn’t work as they communicate. I did use the app to get miles but it only worked few times and takes for ever to get the gift card . I keep
Trying and now doesn’t even let me sing in. It’s an absolute lie . I’m still trying to purchase with different credit cards but is not working .
Trying and now doesn’t even let me sing in. It’s an absolute lie . I’m still trying to purchase with different credit cards but is not working .
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Broken for me, can’t purchase gift cards
This app worked quite well for me and I was happy with it. I have been unable to use it to buy gift cards for the last 4 days. I’ve updated the app, deleted and reinstalled the app, tried with different credit cards and tried to buy different e-gift cards.
It always returns a message that it is unable to complete my purchase and I should contact customer service if it continues. I did that and didn’t hear from anyone.
It always returns a message that it is unable to complete my purchase and I should contact customer service if it continues. I did that and didn’t hear from anyone.
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Starbucks not available
Starbucks gift cards are no longer available for a purchase on this app.
Stinks
Awful ap. Impossible to navigate and find your data and basic info on the account. Who designed this? Ridiculous navigation and can’t find anything information need.
The place order system is very very terrible
I have to place 10+ orders to get one pass through. This is unbelievable trash system. I don’t even know my credit card is charged or not. The app is keeping saying “please check again later, there is a system issue” something like this
