No Help Feature
This service works when the app works. When the app glitches you could lose your order and your clothes. And hey glitches happen but there’s no real support team to help me.
I have to call the cleaner directly and they don’t know the back end of the app so we can’t work together
* I think it’s very important apps have support teams for when things go wrong. Because this app doesn’t and I’m out some clothes, I will probably never use this service again.
I have to call the cleaner directly and they don’t know the back end of the app so we can’t work together
* I think it’s very important apps have support teams for when things go wrong. Because this app doesn’t and I’m out some clothes, I will probably never use this service again.
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Response from developer
Thank you for your feedback; we appreciate your candor, and we will work to better this experience.
Amazing
You guys are unbelievable! I have been so impressed with the level of service! Thanks!
No customer support
There is zero way to contact anyone when there are issues. My latest order, that was supposed to be delivered within 3 days, is still MIA after 10 days. This is not the first time I’ve experienced significant delays. When I call the listed phone number, it just says unavailable. This is just shady and sub-quality work. Plus half the lockers are out service (with no way to report). Any chance I could get my underwear back? Or I am just out $60+ for the privilege?
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App info is unreliable
I signed up for pickup/delivery service 2 weeks ago. The app identified a Tide store in a neighboring city as being within my service area. I received a pickup confirmation text for two separate pickup attempts, but nobody ever showed up. After the 2nd missed pickups, I called the store. The manager said he’s “never heard of me before” and that he ignores all first time pickup requests because they end usually end up being a waste of time, with people not leaving their clothes out for pickup. The app is not set up for this type of business practice. If the stores don’t want to use this app (which is obviously true) then I don’t know what the point of it is, other than to completely waste my time.
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Response from developer
Thank you for sharing your experience with us, and I apologize for the frustration. Do you mind sending me an email at TCS-AppReviews@groups.pg.com with your full name, city & state? I would like to make it right. Thank you for your patience!
Top Tier
Fast turn around time, staff very friendly and professional. Clothes look great. 10/10 would recommend
