No customer support
There is zero way to contact anyone when there are issues. My latest order, that was supposed to be delivered within 3 days, is still MIA after 10 days. This is not the first time I’ve experienced significant delays. When I call the listed phone number, it just says unavailable. This is just shady and sub-quality work. Plus half the lockers are out service (with no way to report). Any chance I could get my underwear back? Or I am just out $60+ for the privilege?
Show more
App info is unreliable
I signed up for pickup/delivery service 2 weeks ago. The app identified a Tide store in a neighboring city as being within my service area. I received a pickup confirmation text for two separate pickup attempts, but nobody ever showed up. After the 2nd missed pickups, I called the store. The manager said he’s “never heard of me before” and that he ignores all first time pickup requests because they end usually end up being a waste of time, with people not leaving their clothes out for pickup. The app is not set up for this type of business practice. If the stores don’t want to use this app (which is obviously true) then I don’t know what the point of it is, other than to completely waste my time.
Show more
Top Tier
Fast turn around time, staff very friendly and professional. Clothes look great. 10/10 would recommend
Quick-Clean
Upbeat employees, great service!
Easy and quick
First time using this cleaners and it was such a quick and easy process. Also the staff was extremely friendly. I will definitely be using them again.
