4 days, no laundry, no answers
Ordered a wash-and-fold through this app and it turned into a multi-day nightmare. My order was picked up ahead of schedule, and then never delivered. I was told (after two days of begging for updates) the contractors car had been towed, then a day later it had been towed with my clothes inside, then by the end of the week that there was no contact with the contractor and my order had been stolen.
Everytime I reach out (and I mean daily, sometimes hourly) I got a different AI bot response, which then sometimes went to an outsourced live chat, which then sometimes escalated to an email thread. Every one of those avenues had a repeated script of “your case is escalated and prioritized.” No one gave me a real timeline, no one could tell me what happens if a contractor steals your order. There’s no local backup, no phone support, and no one with authority to solve any problems or offer resolution.
Eventually, I had to build my own itemized list of everything lost (over $1,500 worth), and was told that the best they could do was $450 cash and a $50 credit if I signed a liability waiver which requires I never publically speak about the company or my experience with them.
If your order goes smoothly this app is probrably fine. But there is zero contingency plan if anything goes wrong and you’re fully at the mercy of whichever contractor you happen to get. I wouldn’t risk anything you actually care about.
Everytime I reach out (and I mean daily, sometimes hourly) I got a different AI bot response, which then sometimes went to an outsourced live chat, which then sometimes escalated to an email thread. Every one of those avenues had a repeated script of “your case is escalated and prioritized.” No one gave me a real timeline, no one could tell me what happens if a contractor steals your order. There’s no local backup, no phone support, and no one with authority to solve any problems or offer resolution.
Eventually, I had to build my own itemized list of everything lost (over $1,500 worth), and was told that the best they could do was $450 cash and a $50 credit if I signed a liability waiver which requires I never publically speak about the company or my experience with them.
If your order goes smoothly this app is probrably fine. But there is zero contingency plan if anything goes wrong and you’re fully at the mercy of whichever contractor you happen to get. I wouldn’t risk anything you actually care about.
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Laundry's handled, now my husband and I can enjoy our busy lives together
Poplin has been a lifesaver for our house. Our washer/dryer broke down right when work got busiest for my husband and I, and finding a laundromat that fit our schedule and budget was its own headache. Now laundry just gets handled, and we get that time back for work and each other. It's such a convenient life-saver. Totally worth the money.
#PoplinSweepstakes #PoplinChangedMyLife
#PoplinSweepstakes #PoplinChangedMyLife
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Useless
I signed up excited to get help with laundry because it’s been hard to keep up with since having a baby. Four days in one week, including the weekend, I sign up to get it done. Basic service, no special requests, and every time it’s canceled because no one is available. All they do is send an email saying “this is really rare and we’re working on getting new people.” There’s no way to book ahead of time or see how many people are available, you just sign up and hope your order gets matched with someone that day. You can’t even give a window of time you’re willing to wait, you get a one day chance to get matched and if you don’t they just cancel it and you have to try again.
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Warning
BE VERY CAREFUL. YOUR CLOTHES MIGHT NOT BE WASHED AND DRIED THE WAY THE APP SAYS.
DO NOT USE IF YOU WANT YOUR CLOTHES BACK!
I’ve been using Poplin for 4 years. I’ve loved it until my last order, when the Laundry Pro, Jabian, failed to return my comforter and 6 clothing items. They will not reimburse me for anything UNTIL I REPURCHASE ALL MY ITEMS! Their employee loses my clothes, I pay for him to not give me my clothes back, and I also have to pay for new clothes and a new blanket in order to get compensation. And if you don’t have the original receipt for every piece of clothing you give, good luck, they won’t do anything for you. DISGUSTING!!! Never using this app again!
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