Notification trash
Demands that it “requires” notifications access, then offers no options and spams with begging you to use the service non stop. What trash. Service seems ok but this app is a dumpster fire of trash.
40% Price Hike
BEWARE! They just changed their rates per pound by 40% and it’s nowhere to be seen but the fine print. Same service, same laundry pro but 40% more expensive. And dismal customer service. No recovery efforts at all. Bye, Poplin!
Warning For Elderly
Poplin markets its laundry services to seniors, but Family should understand the limits before booking.
We disclosed on the intake form that the clothing contained urine and paid the additional $20 for the senior service services package.
The laundry belonged to my mom, who’s elderly, frail, with dementia.
After accepting the order, Poplin refused to clean the items and stated they do not handle that type of soiled laundry. Drop the laundry back on the door.
Afterward, we were blocked by the person handling the order, which made the situation even more frustrating and left us without a reasonable path to resolve the issue directly. And, our order was deleted on the app.
The “senior services” language is misleading.
Then, they charged us $20 for nothing. Zero services were performed. So, they stole $20 from a woman with dementia, who can’t tell you the time day.
Shame on you.
Families, caring for seniors need to reconsider using this service.
Very unprofessional company who chooses to market to seniors, but that’s a lie.
Just say no…
We disclosed on the intake form that the clothing contained urine and paid the additional $20 for the senior service services package.
The laundry belonged to my mom, who’s elderly, frail, with dementia.
After accepting the order, Poplin refused to clean the items and stated they do not handle that type of soiled laundry. Drop the laundry back on the door.
Afterward, we were blocked by the person handling the order, which made the situation even more frustrating and left us without a reasonable path to resolve the issue directly. And, our order was deleted on the app.
The “senior services” language is misleading.
Then, they charged us $20 for nothing. Zero services were performed. So, they stole $20 from a woman with dementia, who can’t tell you the time day.
Shame on you.
Families, caring for seniors need to reconsider using this service.
Very unprofessional company who chooses to market to seniors, but that’s a lie.
Just say no…
Show more
The Best !!!
My wife absolutely LOVES POPLIN. The laundry comes clean and fresh. Plus it makes her life easier.
Great company
I 100% refer them it’s such a big help as a single mom of 2 and any issues they respond fast
