First and Last
My white towels are now baby blue.
I specifically stated no scent! You can smell the laundry through the bag! I’m allergic.
My dryer is broken so I chose this service, now I’m rewashing everything and hanging up in my house to dry.
I payed this service over $100 just so I can rewash and hang dry my clothes. Total ripoff!
I specifically stated no scent! You can smell the laundry through the bag! I’m allergic.
My dryer is broken so I chose this service, now I’m rewashing everything and hanging up in my house to dry.
I payed this service over $100 just so I can rewash and hang dry my clothes. Total ripoff!
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RHR holly
Very professional
First time using the services for our company. I must say it has been a great experience from setting up the account to the linens being picked up at my front door. Communication has been top tier. And that’s a huge plus for me.
EDevent decor
Terrible customer service and inconsistent policies
I would not recommend HappyNest based on my experience.
This is the second time my laundry hasn’t been delivered within their next day turnaround and both times failed to communicate that to me.
I also have concerns about the accuracy of their billing. They stated that they weigh and bill the dry weight of laundry when it’s complete. However, they picked up my laundry at 10:33 am and sent me a bill at 3:27 pm that same day, yet they told me they needed an extra day to finish my laundry. How then did I receive a bill just hours after you received my laundry? Did you weigh my laundry wet and not dry? I calculated out roughly how much my laundry was going to weigh and I came up with 45lbs. They billed me for 65 lbs of laundry. When I finally got my laundry back 2 days later, I weighed it and it weighed 48.5lbs. When I addressed this with customer service their response was “our scales are accurate and we weigh laundry incoming and outgoing but only charge outgoing.” Okay then explain how the wet salon towels I sent in weigh the same after it’s clean and dry? And explain how I weighed the laundry and it was nearly 20 lbs less. And please also explain how a different company handled more laundry (4 extra sheet sets and a blanket) for me the week prior to HappyNest and that laundry weighed 15lbs less.
Also, I was promised they would come between the hours of 11 am and 4 pm because that’s the time our business operates and I didn’t want to place an order and risk a $15 missed pick up fee. They came to pick up at 10:33 am. Luckily, I happened to get there early and avoided the missed pickup fee.
I also found towels that don’t belong to me in my laundry and they have yet to explain to me how someone else’s laundry ended up in my laundry if (according to their published policy) they launder each persons laundry separately. They have also failed to clarify if I was charged for this laundry that doesn’t belong to me when I asked them.
They seem to be very unapologetic about failing to meet their published policies. For this reason and more I will never use them again. I also have reported them to the BBB and am disputing the overcharge of nearly 20lbs with my credit card company.
This is the second time my laundry hasn’t been delivered within their next day turnaround and both times failed to communicate that to me.
I also have concerns about the accuracy of their billing. They stated that they weigh and bill the dry weight of laundry when it’s complete. However, they picked up my laundry at 10:33 am and sent me a bill at 3:27 pm that same day, yet they told me they needed an extra day to finish my laundry. How then did I receive a bill just hours after you received my laundry? Did you weigh my laundry wet and not dry? I calculated out roughly how much my laundry was going to weigh and I came up with 45lbs. They billed me for 65 lbs of laundry. When I finally got my laundry back 2 days later, I weighed it and it weighed 48.5lbs. When I addressed this with customer service their response was “our scales are accurate and we weigh laundry incoming and outgoing but only charge outgoing.” Okay then explain how the wet salon towels I sent in weigh the same after it’s clean and dry? And explain how I weighed the laundry and it was nearly 20 lbs less. And please also explain how a different company handled more laundry (4 extra sheet sets and a blanket) for me the week prior to HappyNest and that laundry weighed 15lbs less.
Also, I was promised they would come between the hours of 11 am and 4 pm because that’s the time our business operates and I didn’t want to place an order and risk a $15 missed pick up fee. They came to pick up at 10:33 am. Luckily, I happened to get there early and avoided the missed pickup fee.
I also found towels that don’t belong to me in my laundry and they have yet to explain to me how someone else’s laundry ended up in my laundry if (according to their published policy) they launder each persons laundry separately. They have also failed to clarify if I was charged for this laundry that doesn’t belong to me when I asked them.
They seem to be very unapologetic about failing to meet their published policies. For this reason and more I will never use them again. I also have reported them to the BBB and am disputing the overcharge of nearly 20lbs with my credit card company.
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VMVista Massage
Impractical in urban environments
This is in regard to the pickup and return service. The quality of the washing and folding is excellent.
I live in Baltimore city in a 2 unit apartment. It is not secure to leave laundry on my stoop. The windows for pickup and drop off are basically an entire day and updates aren’t provided to the morning of. You can track but it shows what stop you are and where the driver is.
This morning at 8:21 it showed I was the 10th spot. My laundry wasn’t delivered until 11:35. It should not take 3 hours do make 10 stops in Baltimore regardless of traffic.
I live in Baltimore city in a 2 unit apartment. It is not secure to leave laundry on my stoop. The windows for pickup and drop off are basically an entire day and updates aren’t provided to the morning of. You can track but it shows what stop you are and where the driver is.
This morning at 8:21 it showed I was the 10th spot. My laundry wasn’t delivered until 11:35. It should not take 3 hours do make 10 stops in Baltimore regardless of traffic.
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JJaburell
Making it happen!
Great service!!
KKAYKAY~68
