First and Last
My white towels are now baby blue.
I specifically stated no scent! You can smell the laundry through the bag! I’m allergic.
My dryer is broken so I chose this service, now I’m rewashing everything and hanging up in my house to dry.
I payed this service over $100 just so I can rewash and hang dry my clothes. Total ripoff!
I specifically stated no scent! You can smell the laundry through the bag! I’m allergic.
My dryer is broken so I chose this service, now I’m rewashing everything and hanging up in my house to dry.
I payed this service over $100 just so I can rewash and hang dry my clothes. Total ripoff!
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Very professional
First time using the services for our company. I must say it has been a great experience from setting up the account to the linens being picked up at my front door. Communication has been top tier. And that’s a huge plus for me.
Terrible customer service and inconsistent policies
I would not recommend HappyNest based on my experience.
This is the second time my laundry hasn’t been delivered within their next day turnaround and both times failed to communicate that to me.
I also have concerns about the accuracy of their billing. They stated that they weigh and bill the dry weight of laundry when it’s complete. However, they picked up my laundry at 10:33 am and sent me a bill at 3:27 pm that same day, yet they told me they needed an extra day to finish my laundry. How then did I receive a bill just hours after you received my laundry? Did you weigh my laundry wet and not dry? I calculated out roughly how much my laundry was going to weigh and I came up with 45lbs. They billed me for 65 lbs of laundry. When I finally got my laundry back 2 days later, I weighed it and it weighed 48.5lbs. When I addressed this with customer service their response was “our scales are accurate and we weigh laundry incoming and outgoing but only charge outgoing.” Okay then explain how the wet salon towels I sent in weigh the same after it’s clean and dry? And explain how I weighed the laundry and it was nearly 20 lbs less. And please also explain how a different company handled more laundry (4 extra sheet sets and a blanket) for me the week prior to HappyNest and that laundry weighed 15lbs less.
Also, I was promised they would come between the hours of 11 am and 4 pm because that’s the time our business operates and I didn’t want to place an order and risk a $15 missed pick up fee. They came to pick up at 10:33 am. Luckily, I happened to get there early and avoided the missed pickup fee.
I also found towels that don’t belong to me in my laundry and they have yet to explain to me how someone else’s laundry ended up in my laundry if (according to their published policy) they launder each persons laundry separately. They have also failed to clarify if I was charged for this laundry that doesn’t belong to me when I asked them.
They seem to be very unapologetic about failing to meet their published policies. For this reason and more I will never use them again. I also have reported them to the BBB and am disputing the overcharge of nearly 20lbs with my credit card company.
This is the second time my laundry hasn’t been delivered within their next day turnaround and both times failed to communicate that to me.
I also have concerns about the accuracy of their billing. They stated that they weigh and bill the dry weight of laundry when it’s complete. However, they picked up my laundry at 10:33 am and sent me a bill at 3:27 pm that same day, yet they told me they needed an extra day to finish my laundry. How then did I receive a bill just hours after you received my laundry? Did you weigh my laundry wet and not dry? I calculated out roughly how much my laundry was going to weigh and I came up with 45lbs. They billed me for 65 lbs of laundry. When I finally got my laundry back 2 days later, I weighed it and it weighed 48.5lbs. When I addressed this with customer service their response was “our scales are accurate and we weigh laundry incoming and outgoing but only charge outgoing.” Okay then explain how the wet salon towels I sent in weigh the same after it’s clean and dry? And explain how I weighed the laundry and it was nearly 20 lbs less. And please also explain how a different company handled more laundry (4 extra sheet sets and a blanket) for me the week prior to HappyNest and that laundry weighed 15lbs less.
Also, I was promised they would come between the hours of 11 am and 4 pm because that’s the time our business operates and I didn’t want to place an order and risk a $15 missed pick up fee. They came to pick up at 10:33 am. Luckily, I happened to get there early and avoided the missed pickup fee.
I also found towels that don’t belong to me in my laundry and they have yet to explain to me how someone else’s laundry ended up in my laundry if (according to their published policy) they launder each persons laundry separately. They have also failed to clarify if I was charged for this laundry that doesn’t belong to me when I asked them.
They seem to be very unapologetic about failing to meet their published policies. For this reason and more I will never use them again. I also have reported them to the BBB and am disputing the overcharge of nearly 20lbs with my credit card company.
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Impractical in urban environments
This is in regard to the pickup and return service. The quality of the washing and folding is excellent.
I live in Baltimore city in a 2 unit apartment. It is not secure to leave laundry on my stoop. The windows for pickup and drop off are basically an entire day and updates aren’t provided to the morning of. You can track but it shows what stop you are and where the driver is.
This morning at 8:21 it showed I was the 10th spot. My laundry wasn’t delivered until 11:35. It should not take 3 hours do make 10 stops in Baltimore regardless of traffic.
I live in Baltimore city in a 2 unit apartment. It is not secure to leave laundry on my stoop. The windows for pickup and drop off are basically an entire day and updates aren’t provided to the morning of. You can track but it shows what stop you are and where the driver is.
This morning at 8:21 it showed I was the 10th spot. My laundry wasn’t delivered until 11:35. It should not take 3 hours do make 10 stops in Baltimore regardless of traffic.
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Making it happen!
Great service!!
Excellent care
Driver was excellent went above and beyond bringing laundry in.
Price
Good service but too expensive
Extremely pleased
I’ve been pleased with the quick turnaround time and how much care is given to my clothes
Terrific Couriers!!
The men & women who drive the pick-up & delivery routes are amazing!!
Super respectful business.
The clothes are thoroughly and cleanly washed. Pickup and delivery are excellent. I highly recommend their service! :)
Your service does NOT follow instructions.
Nothing but attitude from both pickup and delivery drivers. Button down shirts were supposed to be hung on hangers. If you cannot get it right, either make it right or don’t offer a service at all.
Poor Service
You guys have no sense of proper ironing of clothes. My child can do a better job than you guys. And never using your service again. Actually I want my money back. Will go and complain to my credit card to block the payment.
Unhappy New Customer
Very disappointed in the service. For the cost, I certainly had higher expectations. I either had to refold items or had to toss them in my dryer to get the wrinkles out they were folded so badly. I received things back inside out. Shorts were folded with a half cuff which put big wrinkles in them. A simple shake of each garment would have worked wonders before folding. Won’t be using the service again. I wish I could submit photos with my review.
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Didn’t follow laundry instructions
I asked that the clothes are laundered and bagged as they were: not mixing the laundry for the various household team members. They did not do that. First time using them and this is a huge disappointment for this family size.
Terrible Customer Policies and Terms of Service
This company doesn’t read tag or notes for how to handle you’re laundry nor do they retain responsibility when destroying or damaging your items. An item off mine was completely destroyed due to them not following instructions and they refused to refund me the item they destroyed and also stated they only refund 60% never the full amount paid. Do not use this service use an actual dry clean service with options, they only machine wash items.
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Perfection!
My dryer is broken. I email and they arrived the next morning (Sunday). My clean folded clothes were delivered Monday am. Awesome service, quick, efficient and friendly. I just might get use to this.
I couldn’t be happier
This was my first time using happy nest. I chose them because it’s really inconvenient to do laundry in my new place and I was hesitant to send it out, but I couldn’t be happier. The pick up and delivery service was fantastic and easy to track and the clothes came back beautifully, although I would’ve preferred they used more fabric softener because I like it but I think I can request that I would recommend them to anyone
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Supercalifragilisticexpialidocious
Clothes washed and Folded expertly + asking for quarters was lowering my manifestation energy
Unsatisfied With With Clothes Washed and Delivery
Was not happy because the clothes were clean but didn’t have fresh scent coming from them to let you know it was clean it was like they came out someone’s closet and the driver text he was five minutes away from me and it took him 50 minutes to get here and on top of that I was waiting but he hadn’t come I was waiting. Now you think he would use common sense but he didn’t. It had been raining and he put the clothes down on the pavement in a puddle of water when there were lawn chairs sitting against the house clearly not using the brain god gave him.
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1st Pick up + Drop off
This was a very seamless process. I was notified step by step and the drivers followed directions. My laundry was picked up by 2pm and delivered before 10am on a Saturday the next day perfectly folded. I will definitely be using this service regularly. It was also priced well.
