Impractical in urban environments
This is in regard to the pickup and return service. The quality of the washing and folding is excellent.
I live in Baltimore city in a 2 unit apartment. It is not secure to leave laundry on my stoop. The windows for pickup and drop off are basically an entire day and updates aren’t provided to the morning of. You can track but it shows what stop you are and where the driver is.
This morning at 8:21 it showed I was the 10th spot. My laundry wasn’t delivered until 11:35. It should not take 3 hours do make 10 stops in Baltimore regardless of traffic.
I live in Baltimore city in a 2 unit apartment. It is not secure to leave laundry on my stoop. The windows for pickup and drop off are basically an entire day and updates aren’t provided to the morning of. You can track but it shows what stop you are and where the driver is.
This morning at 8:21 it showed I was the 10th spot. My laundry wasn’t delivered until 11:35. It should not take 3 hours do make 10 stops in Baltimore regardless of traffic.
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Making it happen!
Great service!!
Excellent care
Driver was excellent went above and beyond bringing laundry in.
Price
Good service but too expensive
Extremely pleased
I’ve been pleased with the quick turnaround time and how much care is given to my clothes
Terrific Couriers!!
The men & women who drive the pick-up & delivery routes are amazing!!
Super respectful business.
The clothes are thoroughly and cleanly washed. Pickup and delivery are excellent. I highly recommend their service! :)
Your service does NOT follow instructions.
Nothing but attitude from both pickup and delivery drivers. Button down shirts were supposed to be hung on hangers. If you cannot get it right, either make it right or don’t offer a service at all.
Poor Service
You guys have no sense of proper ironing of clothes. My child can do a better job than you guys. And never using your service again. Actually I want my money back. Will go and complain to my credit card to block the payment.
Unhappy New Customer
Very disappointed in the service. For the cost, I certainly had higher expectations. I either had to refold items or had to toss them in my dryer to get the wrinkles out they were folded so badly. I received things back inside out. Shorts were folded with a half cuff which put big wrinkles in them. A simple shake of each garment would have worked wonders before folding. Won’t be using the service again. I wish I could submit photos with my review.
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Didn’t follow laundry instructions
I asked that the clothes are laundered and bagged as they were: not mixing the laundry for the various household team members. They did not do that. First time using them and this is a huge disappointment for this family size.
Terrible Customer Policies and Terms of Service
This company doesn’t read tag or notes for how to handle you’re laundry nor do they retain responsibility when destroying or damaging your items. An item off mine was completely destroyed due to them not following instructions and they refused to refund me the item they destroyed and also stated they only refund 60% never the full amount paid. Do not use this service use an actual dry clean service with options, they only machine wash items.
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Perfection!
My dryer is broken. I email and they arrived the next morning (Sunday). My clean folded clothes were delivered Monday am. Awesome service, quick, efficient and friendly. I just might get use to this.
I couldn’t be happier
This was my first time using happy nest. I chose them because it’s really inconvenient to do laundry in my new place and I was hesitant to send it out, but I couldn’t be happier. The pick up and delivery service was fantastic and easy to track and the clothes came back beautifully, although I would’ve preferred they used more fabric softener because I like it but I think I can request that I would recommend them to anyone
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Supercalifragilisticexpialidocious
Clothes washed and Folded expertly + asking for quarters was lowering my manifestation energy
Unsatisfied With With Clothes Washed and Delivery
Was not happy because the clothes were clean but didn’t have fresh scent coming from them to let you know it was clean it was like they came out someone’s closet and the driver text he was five minutes away from me and it took him 50 minutes to get here and on top of that I was waiting but he hadn’t come I was waiting. Now you think he would use common sense but he didn’t. It had been raining and he put the clothes down on the pavement in a puddle of water when there were lawn chairs sitting against the house clearly not using the brain god gave him.
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1st Pick up + Drop off
This was a very seamless process. I was notified step by step and the drivers followed directions. My laundry was picked up by 2pm and delivered before 10am on a Saturday the next day perfectly folded. I will definitely be using this service regularly. It was also priced well.
So Convenient
I love Happy Nest! This service has always been been so helpful. Fast Quality service.
It’s ok about 3/4 of the time
A year of this and we’re done. Wrong clothes delivered. No clothes delivered. Partial orders. Roughly one failure a month, and we used it weekly. That’s a 25% failure rate. Great batting average. Terrible laundry service. Every one of those meant contacting support, which is time I already paid not to spend. Not recommending it.
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Save time
Love this service
