Lost detergent, terrible folding
My dryer is broken & the part is on back order so I’ve had to resort to a laundry service since I travel so much and don’t have time to go to a laundromat. I’ve now put three orders in and every time folks at this company do not know how to fold clothing neatly. It’s a mess. For one order, they never returned my laundry detergent & everything was DAMP. I only kept using them because they kept refunding me and I thought I’d give them another try.
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Linda huntington damsel in distress
From Laundry Disaster to Laundry Ever After — Thanks to Matthew!
Every good fairy tale has a hero, and mine just happens to be named Matthew from Poplin!
Once upon a time, my laundry appliances decided to leave me high and dry. What was supposed to be a quick transition between installations turned into a never-ending laundry nightmare!
Enter Matthew, my very own Laundry Superhero! No cape, no superpowers (that I know of), just an extraordinary talent for rescuing clothes and saving the day!
My first order was an emergency rescue mission: clean clothes, ASAP! But this week, I decided to throw caution (and ALL my laundry) to the wind and trust Matthew with the whole mountain.
And WOW! I swear my clothes have never been treated with so much love and care. They came back looking and feeling like they’d just enjoyed a five-star spa vacation. Meanwhile, I’m wondering if Matthew could work the same magic on ME!
But wait… there’s a sequel!
Next up: a brand-new pair of canvas shoes that had an unfortunate encounter with a very muddy softball field. They’re currently auditioning for the role of Lost Cause, but I have faith in Matthew’s magical powers.
Will Matthew pull off another miracle? Will the shoes live happily ever after? Or has our Laundry Superhero finally met his match?
Stay tuned for the next exciting episode of “Matthew and the Laundry Miracles!”
⭐️⭐️⭐️⭐️⭐️
Five stars simply aren’t enough for someone who turned my laundry nightmare into a happily-ever-after! #poplin sweepstakes
Every good fairy tale has a hero, and mine just happens to be named Matthew from Poplin!
Once upon a time, my laundry appliances decided to leave me high and dry. What was supposed to be a quick transition between installations turned into a never-ending laundry nightmare!
Enter Matthew, my very own Laundry Superhero! No cape, no superpowers (that I know of), just an extraordinary talent for rescuing clothes and saving the day!
My first order was an emergency rescue mission: clean clothes, ASAP! But this week, I decided to throw caution (and ALL my laundry) to the wind and trust Matthew with the whole mountain.
And WOW! I swear my clothes have never been treated with so much love and care. They came back looking and feeling like they’d just enjoyed a five-star spa vacation. Meanwhile, I’m wondering if Matthew could work the same magic on ME!
But wait… there’s a sequel!
Next up: a brand-new pair of canvas shoes that had an unfortunate encounter with a very muddy softball field. They’re currently auditioning for the role of Lost Cause, but I have faith in Matthew’s magical powers.
Will Matthew pull off another miracle? Will the shoes live happily ever after? Or has our Laundry Superhero finally met his match?
Stay tuned for the next exciting episode of “Matthew and the Laundry Miracles!”
⭐️⭐️⭐️⭐️⭐️
Five stars simply aren’t enough for someone who turned my laundry nightmare into a happily-ever-after! #poplin sweepstakes
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App
Its impossible to login or create an account, (idk if its just me having the issue) it doesn’t seem worth the time with alternative care apps that are easier to set up
Laundry pro missed the window, laundry left out all day
I contacted poplin to have someone assigned to pick up my laundry asap, since the pro didn’t make it. Back story: I selected the early window so that my laundry wasn’t left out all day, I did this the night before. The laundry pro contacted me and said she wouldn’t make it and would be penalized for the tardiness and if I callus cancel the order. I asked poplin concierge for help getting someone there soon because I get home from work at 6pm. They gave me a $10 credit and told me to place another order, but I couldn’t select the early windows anymore—leaving my laundry bag out all day. Poplin then proceeded to copy and paste the window ordering times, and the rules explained during the ordering process. They did nothing to help assist me in getting my laundry picked up so it wasn’t left out all day. They took no initiative to assist me knowing this wasn’t my fault and I did everything as instructed in their app.
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Can't login
I can't sign up because the phone verification is messed up and all customer service can do is tell me to wait and try again later. I don't have time for that.
No no
Esto solo funciona para el que paga el servicio no para quien lo va hacer . Realmente esta app es muy abusiva con el hace el servicio 👎👎
Marketing Notifications.
App seems fine, and the service is convenient, but hope you enjoy an app that begs for notification access and then spams you to use the service. Only way to realistically use is to only install when you have a current order.
Multi-State User
I have used Poplin Laundry in two states on heavy loads and they are always just so good. I doubt I will use another service.
Changed my life
I love poplin! It literally has changed the game, especially living in an apartment with no washer and dryer on site. After a long week and feeling burnt out from work, poplin is there to ease the number of tasks I need to complete.
Poplin saves time and money
Wow, never would I have thought such convenience and care could be had for such a reasonable cost! I live in an apartment with no wash/dryer, and used to spend hours a week at the laundromat. Thanks to Poplin, I now have those hours back to do as I please. The laundry pros which I have had assigned have all been pleasant. I consistently receive good communication, professionalism, and my clothes are always cared for, as if they were the laundry pro’s own. Poplin is far more affordable than my local laundromat wash-and-fold services as well. Accounting for the time, commute, and machine costs, I believe for some people it can even be cheaper than doing your own laundry at the laundromat. For me, it is a negligible difference in cost, and yet the difference it makes in my daily life is monumental. Thank you Poplin and your lovely laundry pros! #PoplinChangedMyLife Review by Colin Hendricks 😊
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My first experience with Poplin
This past weekend was my first time using poplin. As someone who works 60+ hours a week, I was in dire need of help with my laundry. I finally gave in to my own defeat and asked my friend about this service. I can’t even call it a defeat because it was the greatest thing I did. Such a “simple” task can be so time consuming but not with Poplin. Jennifer messaged me about something she noticed on my order and I was shocked, I didn’t know I would even get to talk to a real person. She was so great. My clothes were so clean, nicely folded and organized. I told my friends and family right away. A big weight was lifted off my shoulders with the help of Jennifer at Poplin. Thank you!
#PoplinSweepstakes
#PoplinSweepstakes
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So convenient!
This service is so convenient! The clothes always smell good and are folded so nicely!#PoplinSweepstakes -Samantha Laza
DO NOT USE
This app is a joke. The have a no refund policy so if anything happens, too bad. My clothes almost didn’t come back and communicating with the laundry pro and customer service was like like pulling teeth.
Satisfied customer
Courtney is efficient courtesy.
Frustrated
Used this app successfully a few times and then things started to feel sneaky. Unexpected charges and then somehow unable to accept my order when I have a valid discount code. Spent 30 minutes following a chat bot’s unhelpful instructions and then when transferred to a live agent my issue was still frustratingly unresolved. Extremely disappointed since the first 2 jobs went so well.
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Wanted to like it
I wanted to try this out, but after cancelling FOUR different weekday pickups, I had to move on w my life. They said this “rarely happens”….sureeee.
They stole stuff from me!!!!
I used to love Poplin, but recently an employee named BESHANDA stole my brand new bag of tide pods (18 pack) brand new unopened and softener claiming she used all of it for 2 small loads of laundry. $30 worth of stuff stolen from me and they tried to give me $20 worth of credit. Why in the world would I go and do another order for a business that just and they have a promise that they’ll refund you is a lie.
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Insane Fees
I live alone so I always just have one bag of laundry that’s around 11-14lbs when I get it done by a laundry pro on this app. This time around, when I was checking out, my price quote was $55 when it’s usually $30. I couldn’t figure out why, so I assumed it was a glitch or a mistake, and assured myself that once they weigh the bag they will simply just charge the $30 minimum. Nope! Apparently surge prices are a thing which I was unaware of. Paying an extra $23 just because of the area I live in is unacceptable. Never using this app again
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SCAM
Tried this service for the first time and my clothes were picked up later than expected and not returned the following day when they were supposed to be. Tried contacting the help line and got the run around with no refund and clothes not returned.
4 days, no laundry, no answers
Ordered a wash-and-fold through this app and it turned into a multi-day nightmare. My order was picked up ahead of schedule, and then never delivered. I was told (after two days of begging for updates) the contractors car had been towed, then a day later it had been towed with my clothes inside, then by the end of the week that there was no contact with the contractor and my order had been stolen.
Everytime I reach out (and I mean daily, sometimes hourly) I got a different AI bot response, which then sometimes went to an outsourced live chat, which then sometimes escalated to an email thread. Every one of those avenues had a repeated script of “your case is escalated and prioritized.” No one gave me a real timeline, no one could tell me what happens if a contractor steals your order. There’s no local backup, no phone support, and no one with authority to solve any problems or offer resolution.
Eventually, I had to build my own itemized list of everything lost (over $1,500 worth), and was told that the best they could do was $450 cash and a $50 credit if I signed a liability waiver which requires I never publically speak about the company or my experience with them.
If your order goes smoothly this app is probrably fine. But there is zero contingency plan if anything goes wrong and you’re fully at the mercy of whichever contractor you happen to get. I wouldn’t risk anything you actually care about.
Everytime I reach out (and I mean daily, sometimes hourly) I got a different AI bot response, which then sometimes went to an outsourced live chat, which then sometimes escalated to an email thread. Every one of those avenues had a repeated script of “your case is escalated and prioritized.” No one gave me a real timeline, no one could tell me what happens if a contractor steals your order. There’s no local backup, no phone support, and no one with authority to solve any problems or offer resolution.
Eventually, I had to build my own itemized list of everything lost (over $1,500 worth), and was told that the best they could do was $450 cash and a $50 credit if I signed a liability waiver which requires I never publically speak about the company or my experience with them.
If your order goes smoothly this app is probrably fine. But there is zero contingency plan if anything goes wrong and you’re fully at the mercy of whichever contractor you happen to get. I wouldn’t risk anything you actually care about.
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