Unreliable service
I’ve used Tide cleaners 5 times- I’ve had one blouse damaged despite it clearly being labeled hand clean only. I had two rugs go missing for 6 weeks. It’s just one challenge after another. I just picked up an order but going forward I’ll drop my dry cleaning off somewhere local. If you’re using Tide Cleaners, I would take clear pictures of everything you send beforehand and expect to face some sort of challenge.
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Mostly Great
A really convenient concept that is generally well executed. The notifications when laundry is done can be a little sporadic but ultimately it has all worked out ok for me so far. The service is worth a few quirks here and there.
Ya know what’s strange tho? On my phone if I type in “Tide” the app doesn’t show up. You have to search for some subset of “my laundry” and that’s just a lil strange considering the whole logo is Tide. Obviously a small complaint but it’s mildly confusing.
Ya know what’s strange tho? On my phone if I type in “Tide” the app doesn’t show up. You have to search for some subset of “my laundry” and that’s just a lil strange considering the whole logo is Tide. Obviously a small complaint but it’s mildly confusing.
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updated app thinks it needs an update 🙃
Downloaded this three days ago. Opened the app today to find the following prompt: “You will need to download the update to use the service.” But when I go to the app store, I have no update option because _I have the most recent version_, as well as updated OS. And, of course, there is no way to close the dialogue and proceed to using the app.
“Allow users of your app to use the app” is a foundational principle of developing apps, and one that almost everyone else seems to easily grasp. This would just be annoying if they didn’t also have my clothes, which makes it infuriating.
“Allow users of your app to use the app” is a foundational principle of developing apps, and one that almost everyone else seems to easily grasp. This would just be annoying if they didn’t also have my clothes, which makes it infuriating.
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AWFUL UNIVERSITY SERVICE - DON’T USE
I subscribed to a semester of their service at my University after a promising pitch from their rep. It has caused far more havoc and time than me simply doing the laundry myself. Numerous times have my clothes been gone for over a week without any communication on their status, or have my clothes been left in the locker not picked up. And when I reach out for help, their customer service is minimal and unhelpful. Wish I could get a refund but I guess that’s not possible too. Save yourself the time and money by not using this awful service.
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Lost item no response from customer service
My order was returned with items missing two weeks ago. I tried to contact the company but it’s impossible to get hold of anyone!
There is no phone number to call, the chat is buggy. There is no live person behind it.
It supposedly cut a ticket to the support team but I never heard back.
How do I get back my missing items??
There is no phone number to call, the chat is buggy. There is no live person behind it.
It supposedly cut a ticket to the support team but I never heard back.
How do I get back my missing items??
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