Unreliable service
I’ve used Tide cleaners 5 times- I’ve had one blouse damaged despite it clearly being labeled hand clean only. I had two rugs go missing for 6 weeks. It’s just one challenge after another. I just picked up an order but going forward I’ll drop my dry cleaning off somewhere local. If you’re using Tide Cleaners, I would take clear pictures of everything you send beforehand and expect to face some sort of challenge.
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Mostly Great
A really convenient concept that is generally well executed. The notifications when laundry is done can be a little sporadic but ultimately it has all worked out ok for me so far. The service is worth a few quirks here and there.
Ya know what’s strange tho? On my phone if I type in “Tide” the app doesn’t show up. You have to search for some subset of “my laundry” and that’s just a lil strange considering the whole logo is Tide. Obviously a small complaint but it’s mildly confusing.
Ya know what’s strange tho? On my phone if I type in “Tide” the app doesn’t show up. You have to search for some subset of “my laundry” and that’s just a lil strange considering the whole logo is Tide. Obviously a small complaint but it’s mildly confusing.
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updated app thinks it needs an update 🙃
Downloaded this three days ago. Opened the app today to find the following prompt: “You will need to download the update to use the service.” But when I go to the app store, I have no update option because _I have the most recent version_, as well as updated OS. And, of course, there is no way to close the dialogue and proceed to using the app.
“Allow users of your app to use the app” is a foundational principle of developing apps, and one that almost everyone else seems to easily grasp. This would just be annoying if they didn’t also have my clothes, which makes it infuriating.
“Allow users of your app to use the app” is a foundational principle of developing apps, and one that almost everyone else seems to easily grasp. This would just be annoying if they didn’t also have my clothes, which makes it infuriating.
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AWFUL UNIVERSITY SERVICE - DON’T USE
I subscribed to a semester of their service at my University after a promising pitch from their rep. It has caused far more havoc and time than me simply doing the laundry myself. Numerous times have my clothes been gone for over a week without any communication on their status, or have my clothes been left in the locker not picked up. And when I reach out for help, their customer service is minimal and unhelpful. Wish I could get a refund but I guess that’s not possible too. Save yourself the time and money by not using this awful service.
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Lost item no response from customer service
My order was returned with items missing two weeks ago. I tried to contact the company but it’s impossible to get hold of anyone!
There is no phone number to call, the chat is buggy. There is no live person behind it.
It supposedly cut a ticket to the support team but I never heard back.
How do I get back my missing items??
There is no phone number to call, the chat is buggy. There is no live person behind it.
It supposedly cut a ticket to the support team but I never heard back.
How do I get back my missing items??
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Ordered wash & fold, got dry cleaning 50X more expensive!!!!
I ordered the wash & fold service for my tshirts, tank tops, and shorts to try out the service. My order somehow was changed to dry-cleaning. I noticed the error and emailed customer service, they said they’d check but never got back to me. Tide went ahead and completed the dry cleaning I did not order and charged me 50X more what I was expecting since I just wanted a wash & fold. I emailed the same CS representative again and still haven’t heard back. Tide wouldn’t release my clothes unless I payed so I HAD TO PAY for this service I did not want!! I fully intend on disputing this with my credit card as it was not what I was expecting. Now I have dry-cleaned tank tops and shirts which is nice but not what I wanted 😑
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Response from developer
We’re so sorry to hear about this negative experience. Your feedback is greatly appreciated. We’d love the opportunity to make this right. Please provide the order number, and I'll gladly have the agent contact you to get this resolved.
App is Trash
I have never in my life had so many problems with an app. It NEVER works in Cincinnati for my locker drop offs. I am consistently having problems inputting my locker numbers and orders, and then there’s never anyone available to correct the issues in the app (which appears to be freezing/getting stuck regularly). I wish there was a way to put in requests via a website and not just this app since this thing is so unreliable. I don’t have time to keep dealing with this janky app that only works every once in a blue moon.
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App performance
The service itself is consistently good. We send a lot of laundry out, nothing has been destroyed, and they’ve only lost one item which they generously reimbursed for.
My issue is with the app itself. We find it frustrating to have to swipe through multiple cards of old completed orders before we can get to the “+” card to add a new order.
If we could delete the outdated order cards (the information is available on “order history”) that would make this a 5* app for me.
My issue is with the app itself. We find it frustrating to have to swipe through multiple cards of old completed orders before we can get to the “+” card to add a new order.
If we could delete the outdated order cards (the information is available on “order history”) that would make this a 5* app for me.
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Response from developer
Hi Thanks for this great review! We greatly appreciate your feedback!
Disrespectful service
Do not use this service. They are disrespectful and their app does not function properly.
The app is buggy. It can get itself into a state, if it doesn’t have a robust WiFi connection, where the buttons that indicate a user submission cannot be tapped. To resolve this state I had to delete the app, restart my phone, reinstall, login, and quickly complete my order. That is certainly a headache and poorly coded app but the offense did not stop there. In my building, the lockers do not function properly when entering the locked state. They are supposed to pick up clothes at 8am. They did not. Their service is unreliable, their support nonexistent. I have never felt more deeply disrespected by a service than when trying to use this one. It’s a great idea but this is a pitiful implementation.
The app is buggy. It can get itself into a state, if it doesn’t have a robust WiFi connection, where the buttons that indicate a user submission cannot be tapped. To resolve this state I had to delete the app, restart my phone, reinstall, login, and quickly complete my order. That is certainly a headache and poorly coded app but the offense did not stop there. In my building, the lockers do not function properly when entering the locked state. They are supposed to pick up clothes at 8am. They did not. Their service is unreliable, their support nonexistent. I have never felt more deeply disrespected by a service than when trying to use this one. It’s a great idea but this is a pitiful implementation.
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Response from developer
We’re so sorry to hear about this negative experience. We’d love the opportunity to make this right. When you can, please contact our Guest Care team at help.tidecleaners.com for further assistance.
No Notifications - Must Kill App to Update Status
I never get any notifications and I have to kill the app to see a current status. This has been going on since I started using Tides.
I am not going to tell you more by contacting you through your help portal as you tell everyone. Several others have reported the issue several times in their reviews. At the very least, have a pull down to refresh like most apps do to refresh status\content. Or better yet, fix your app so update notifications actually work.
I am not going to tell you more by contacting you through your help portal as you tell everyone. Several others have reported the issue several times in their reviews. At the very least, have a pull down to refresh like most apps do to refresh status\content. Or better yet, fix your app so update notifications actually work.
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Good and efficient
This is the first time I’m using this app and the locker system to process dry cleaning my shirts. Very efficient. I can take my stuff to the locker room at my own time. Drop off at one of the lockers. Get everything set up. Request pick up on the app. They pick it up and notify me… I also get an estimated time for delivery. On delivery I’m updated with the complete info on how to extract my things.
No contact process. Very good. Very efficient. Very easy.
Good app. Good process. Thank you.
No contact process. Very good. Very efficient. Very easy.
Good app. Good process. Thank you.
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Response from developer
Hi there! Thanks for the five stars! Your review is very appreciated!
No Longer Works
This service used to work great but is now unusable. Not only does the app continue to make you swipe through all of your closed orders, but suddenly it doesn’t recognize the locker numbers for my building. The app has also started texting me 4 digit “laundry codes”?!
My neighbors and I have given up.
My neighbors and I have given up.
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Pressbox was amazing! TIDE ruined it
I was delighted to find Pressbox when I moved into my building at One Metrocenter in Nashville! Pressbox saved me SO much time and could not be more afforable.
All that changed when TIDE took over and the app was redesigned. Lots of issues with the app and then the service went downhill quickly. Never delivered in the timeframe posted. And the last time my clothes sat in the locker for a week before the order was “Canceled” but NO notification was sent to me until I wrote in repeatedly to customer service. Bottom line: AVOID AT ALL COSTS
All that changed when TIDE took over and the app was redesigned. Lots of issues with the app and then the service went downhill quickly. Never delivered in the timeframe posted. And the last time my clothes sat in the locker for a week before the order was “Canceled” but NO notification was sent to me until I wrote in repeatedly to customer service. Bottom line: AVOID AT ALL COSTS
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Back Office Challanges
Dry cleaning devices are wonderful and I have no issues with the actual service - would rate that a 5 of 5. There seems to be an issue with the back office when it comes to accepting specific credit cards to pay for the services. I have excellent credit yet the Mastercard I set my account up with initially continues to be declined although it is in good standing. I will be contacting customer service today to attempt and resolve this issue as it has occurred several times now, necessitating me to include another credit card on the account. That card also in good standing was initially denied by the app as well for payment although it finally went through. Once the back office payment issues are resolved I would continue to rate the overall experience as a 5 of 5.
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Response from developer
Hey there! Thanks for bringing this to our attention. Our sincere apologies for the trouble with our payment services. We’d love the opportunity to investigate this matter further. When you can, please visit help.tidecleaners.com to contact our Guest Care team and an agent will gladly look into the matter.
Tide app and service
I have been a customer since 2016 in 2 different building in Atlanta. The first building had the original app which was very intuitive and the service was excellent. The new app is horrible always shows orphan orders (old orders that have been picked up but still show as open and the user cannot close and is not resolved by logging out and back in as suggested which a user should not have to do consistently I have reported orphan orders multiple times, they fix, but then the orphan orders are back again. A user should not have to keep reporting orphan orders the app needs to be fixed. There are so many tiles for a single order listing the order status and then you add old orphan orders that have long since been picked-up it is very hard to track current orders. The locker’s locks in our new building are constantly broken which I have also reported many times and they are fixed and then in a few weeks they are broke again. There are rarely lockers available for new orders where the lock is not broke. The delivery person has even delivered laundry to unlocked lockers because the locks are broken. So the time savings benefits of this on premise service (app and lockers) are basically broken and so after 5 years I am switching back to a brick and mortar dry cleaner.
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Response from developer
Hello, Thank you for reaching out to us and providing this feedback. We pride ourselves on delivering excellent service. Please accept our apologies for not giving you that experience. We'll gladly have our operations team address these issues. We hope that we are given another opportunity to continue servicing you.
Basic functionality missing
I think the app design assumes users to be dumb in terms of understanding their fabric, and the type of cleaning needed. This assumption has driven two design choices in the app as below, which are ridiculous at best:
(a) App doesn't allow choosing the type of cleaning (dry-clean vs laundry). The backend team has the discretion of figuring out what they want to do with the items. My shirts were laundered, when I wanted dry cleaning.
(b) The available options (return on hangers, vs folded) seem to be a proxy of what the cleaning type should be, based on the price difference. Return on hangers maps to dry cleaning prices, while folded maps to laundry. But there is no option to choose dry cleaned clothes being returned folded. Any special instructions specifically requesting the same get ignored.
(a) App doesn't allow choosing the type of cleaning (dry-clean vs laundry). The backend team has the discretion of figuring out what they want to do with the items. My shirts were laundered, when I wanted dry cleaning.
(b) The available options (return on hangers, vs folded) seem to be a proxy of what the cleaning type should be, based on the price difference. Return on hangers maps to dry cleaning prices, while folded maps to laundry. But there is no option to choose dry cleaned clothes being returned folded. Any special instructions specifically requesting the same get ignored.
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Response from developer
Hello, We’re so sorry to hear about this negative experience. We greatly appreciate your feedback. We’d love the opportunity to make this right. When you can, please contact our Guest Care team at help.tidecleaners.com for further assistance.
Perfect convenience
I got in town late Tuesday night and had to leave back out Early Wednesday morning and needed some items dry cleaned by Saturday. Was able to drop off my items at 1am Tuesday and they were ready for pickup Friday! The service was faster and easier than going into the actual dry cleaners !
Useless - UPDATED
Not quite sure what the purpose of this app is outside of the physical locker interactions. It doesn’t have accurate pick up info/days, delivery date is always incorrect & status is never updated. I went back to Tide after my first bad experience because weather was too rough to walk to the cleaners but I won’t be making this mistake a third time.
Update: my comforter is lost. I just received an email from customer service (after I reached out due to the delay) that asked for the brand name of the comforter. So they lost it on Monday and just let status sit until I reached out.
TLDR; if you want to play Russian roulette with your dry cleaning, this is the app for you!
Update: my comforter is lost. I just received an email from customer service (after I reached out due to the delay) that asked for the brand name of the comforter. So they lost it on Monday and just let status sit until I reached out.
TLDR; if you want to play Russian roulette with your dry cleaning, this is the app for you!
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Good idea, horrible execution
There is a tide cleaners locker in my apartment building that I’ve used a few times now. Each time, there has always been an issue. Half the lockers are broken and no one bothers to fix them. The app is also poorly developed, lots of bugs and oversights in the user experience. The app always displays the wrong status of my order — it currently keeps saying I have something on their truck even thought it’s been delivered — honestly, just stupid design. I’ve even now just been completely locked out of my locker, even with the information from support chat. I just want my clothes and to never do business with them again. Shame, because I’m the perfect repeat customer for their service, as I’m a busy working professional and live in a building that has the lockers. Instead of making my life easier and saving me time, they’ve consistently created more problems and wasted more of my time than if I just did my own laundry.
In sum, the business idea is good, convenient, however, you can tell they didn’t invest much resources into maintenance, management, service, and the tech & User Experience. The service is so inconsistent and horrible - I always get damaged clothes back, new stains, wrong selection (folding / hangers). Seems like someone just designed the thing and abandoned it to people who don’t know what they’re doing for a much lower cost. If the problems are appearing in every area of the service, whoever is in charge is probably to blame.
In sum, the business idea is good, convenient, however, you can tell they didn’t invest much resources into maintenance, management, service, and the tech & User Experience. The service is so inconsistent and horrible - I always get damaged clothes back, new stains, wrong selection (folding / hangers). Seems like someone just designed the thing and abandoned it to people who don’t know what they’re doing for a much lower cost. If the problems are appearing in every area of the service, whoever is in charge is probably to blame.
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Response from developer
We're so sorry to hear about the trouble you've experienced with this order and with our app. We'd love to hear more about your experience. Please contact our support team at help.tidecleaners.com. We will be sure to correct any errors and do anything we can to make this right.
App is meh, service is bad
The app works most of the time, the only problem I’ve had is with the “help” function. Ironic since you’ll have to use it 2/3 of the time. The help function isn’t included in the app, it uses your browser to connect, IF it can. Which half the time the link is broken. So when you have an issue with the service, which you will, you have no one to contact.
The first time I used the service, it was fine. The second, I was charged for someone else’s order. The third, they charged me $20 to clean a coat that had some dirt on it. It came back in the same state it left, with me $20 poorer.
Bad service with an app designed to not let you get customer support.
The first time I used the service, it was fine. The second, I was charged for someone else’s order. The third, they charged me $20 to clean a coat that had some dirt on it. It came back in the same state it left, with me $20 poorer.
Bad service with an app designed to not let you get customer support.
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Response from developer
Hey there! We're so sorry to hear about the trouble with your orders. Our support team is available for assistance 7 days a week. Visit https://help.tidecleaners.com/hc/en-us/articles/360046037133 for more information on contacting our team.
