Virgin Red: The Rewards Club appears to be a legitimate app. The AppsHunter Legitimacy Score for Virgin Red is 83 out of 100 points across 7 verification signals from App Store and developer data.

Virgin Red User Reviews

Name: Virgin Red: The Rewards Club
Rating: 4.4 (212 reviews)

Virgin Red: The Rewards Club

Virgin Red Ltd

🌟 Lifestyle

🛍️ Shopping

Customer Experience

Positive experience23.1% of reviews

Neutral5.6% of reviews

Negative experience71.3% of reviews

~ Based on 108 written reviews from the US App Store.

What users say

Summarized from real user reviews of Virgin Red. Based on 212 reviews and a 4.4/5 average, it highlights the 7 positives and 13 negatives reviewers mention most about this Lifestyle app.

Positive things

💰Easy points accumulation on everyday shopping
🎁Wide variety of reward redemption options
✈️Ability to earn points on flights and travel
🏨Partner offers with major retailers
🎮Engaging games and competitions
👍Simple redemption process
🌍Access to exclusive experiences like concerts

Negative things

🐛Persistent login and authentication issues
❌App freezes on splash screens
⏳Infinite loading screens
🔄Constant forced logouts
📱Poor app stability and crashes
🔐Unclear data privacy practices
😤Unresponsive customer support
💳Points not tracking or disappearing
🌐Requires external browser for transactions
⚠️Two-factor authentication timeouts
🚫Account linking failures
📊Slow point crediting (weeks pending)
🎯Inconsistent point rewards from partners

Is Virgin Red Safe?

Virgin Red: The Rewards Club appears safe based on user ratings. AppsHunter Safety Score for Virgin Red is 86/100.

This assessment is based on 212 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.8% of ratings point to a safe experience

0.5% of ratings suggest some concerns

13.7% of ratings point to a risky experience

~ Based on 212 App Store ratings for Virgin Red.

Is Virgin Red Legit?

Virgin Red: The Rewards Club appears to be a legitimate app. AppsHunter Legitimacy Score for Virgin Red is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Face ID and general

One of the worst banking apps if not the worst. There’s zero coherence across any of the features and worst of all Face ID keeps automatically being turned off periodically

AidanLeavesReviewsOnBadApps

2 months ago

Really really slow

I really need this app to work better. It’s extremely slow to open especially when reviewing if an online store is supported by the Virgin red rewards. When it doesn’t load the page to collect the reward I have to pause my shopping plans until I’m on a PC. This needs to be sorted because I’m transitioning from Avios to Virgin.

Pk5av

2 months ago

Response from developer

Hi, thanks for your review. We're sorry the app hasn't met your expectations. We're always looking for ways to improve, and your input is invaluable. I will feed this back to our teams. If you'd like to share more details with us at membersupport@red.virgin.com, we'd really appreciate your feedback. Have a great day.

Not functional or easy on the eye

Apart from most of the text being off the screen so cannot see the options, the tracking does not work and issues such as copying you Virgin Red ID presents and error message - it is also clunky and I’m tied of the constant need to skip the M&S ad on the first screen. Requires so much improvement please!!!!

DKS74

3 months ago

Response from developer

Frustrating

Advertises M&S rewards but it’s impossible to connect my M&S account. Just freezes or hangs once I go and log in to M&S. I have 700 points to spend but I just don’t care. Deleted.

Kirtens

5 months ago

Terrible App

Every page you try within this app just sits loading. It’s not an internet/wifi issue as every other appt works fine.
Great rewards but not very good if you can’t access them.

B!0550M

5 months ago

Broken

Hilariously stupid that this app has been broken for years. Never can get past infinite loading screen.

Novanovanova666

6 months ago

Response from developer

Hi Nova, we're sorry to hear you've run into this issue! Please can you provide details to our member support team at membersupport@virgin.com, so we can identify the cause? They'll be happy to assist and get you up and running. Thank you.

Impossible to contact

Although I have two personal perks, I just cannot use them as they do jut apply the perks. I contacted them by email several times and always get “we will get back to you”. Unfortunately they never do. There is no phone contact.

Guidoms

6 months ago

Response from developer

Hi, we're sorry to hear this - our member support team endeavour to get back to all our members, so let's rectify this. Please can you share your case number? We’ll look into it and ring you. Thank you.

Love Virgin Points

I love this app and that you can earn points on the shopping I’m already doing at Macy’s, Apple, and Lululemon. The points add up fast and I was able to use them for flights to London.

NikoMN

7 months ago

Response from developer

Hi Niko, thank you so much for the 5 star rating. We hope you continue to enjoy using the Virgin Red app. If you have any feedback or suggestions, please write to us at membersupport@virgin.com. We would love to hear from you!

Broken

Latest version as of 2/4/26. Pop up screen appears. Click on Getting Started. Nothing happens. Connected via cellular. Broken. Please get a customer focus group together. Completely useless app.

Marks ism

7 months ago

Slow to open

UPDATE: The problem below has been resolved by recent updates.

Since the app was updated with a new look and feel it’s 50/50 whether it will show any content apart from my points total whenever I open the app. Some days it’s fine and others, like today, I get nothing on any of the tabs. I have tried disabling Safari content blockers such as Blockbear but it makes no difference.

Gimble Fingers

8 months ago

Response from developer

Hi there, This issue should now be resolved with version 4.8.1. Please ensure your app is updated and contact membersupport@virgin.com if you run into any further issues. Thank you again for your feedback and patience. Apologies for any inconvenience caused. Have a great day!

Another app falling short….

Lack of user testing would again seem to be a characteristic of this app. Virgin need to do better. I’m trying to check my balance on my Café Nero rewards and tap the “check my balance” button. It tells me that “Oops - no Internet”. But, I do have Internet and it’s working! There are a number of other faults with this app including not being able to get to your reward vouchers in a couple of clicks and then not having enough information readily available for when they expire or whether they’ve been used. Basic stuff that Virgin isn’t getting right.

ndchdjfjcnch

8 months ago

Response from developer

Hi, thank you for your review. We're sorry the app hasn't met your expectations. If you'd like to share the details via membersupport@red.virgin.com, we're always looking for ways to improve our user experience.

Wants access to your data without clarity

I have a virgin Atlantic account and wanted to link it to a new virgin red account. Because my Atlantic account has been dormant since pre covid I was told I had to show proof of ID, they wanted me to link my .gov account which I told them I did not want to do as I was not clear why they needed that or what they would do with the data once accessed. I was told to send copies of DL and passport instead and that would be sufficient, which I did to a secure link. Was then told again I needed to link to .gov and share details, even though I can open a bank account with a DL and passport and this is just a reward scheme! Become suspicious of the data they wanted to access without being clear why, or for what purpose. Checked them out on Reddit and trust pilot too, awful reviews and shoddy practices, points not being awarded to accounts, rewards not being honoured. You know what they say, if something looks too good to be try, it probably is! Avoid!

r3tlt

9 months ago

Dates are mixed

Experience was fine except for the date change by one day when saw the last page.

Bobbye76

9 months ago

Response from developer

Hi, we're sorry to hear you've run into this issue! Please can you provide details to our member support team at membersupport@virgin.com, so we can identify the cause? They'll be happy to assist and get you up and running. Thank you.

Stuck on page

I have just downloaded this app and after filling out all the boxes it gets stuck at the add your virgin flying account number. Can’t go back or forward or scroll down. Just stuck

Stuckuserss

10 months ago

Does not do anything

Trying to sign in or register but the app just opens and there’s nothing, no settings, password or value what to do just a page ! Weird

Jellybeanbob

10 months ago

Unusable

Genuinely unusable app. Their multifactor authentication is terrible and goes in loops and then eventually locks my account.

Jmck901

a year ago

Slow to open

Since the app was updated with a new look and feel it’s 50/50 whether it will show any content apart from my points total whenever I open the app. Some days it’s fine and others, like today, I get nothing on any of the tabs. I have tried disabling Safari content blockers such as Blockbear but it makes no difference.

Gimble Fingers

a year ago

Stuck on page

I have just downloaded this app and after filling out all the boxes it gets stuck at the add your virgin flying account number. Can’t go back or forward or scroll down. Just stuck

Stuckuserss

a year ago

Maria Ann Laver Gordon

Very easy to redeem points. Awaiting my order it’s on its way! Thanks again Maria Author
MS You Don’t Own me!

godie 2013

a year ago

Riddled with errors. Cant link accounts for points…

I signed up for Virgin Red 2 months ago I am effort to link my new Virgin Red Rewards Mastercard to my existing Virgin Atlantic flying club membership. I never received the 60000 points for applying and receiving the Mastercard. I can not link this app nor its website to Virgin Atlantic nor the Virgin Red Mastercard. I get an error from all the above and no way to contact any human customer service. I get a canned auto reply about a genie being overhauled u til October. Pathetic

Reger70

a year ago

Response from developer

no / noIn-App Purchase

free / freePrice

See similar apps

Virgin Red User Reviews

Customer Experience

What users say

Positive things

Negative things

Is Virgin Red Safe? 🙏

Safety Analysis

Is Virgin Red Legit? ✅

Top reviews

Face ID and general

Really really slow

Response from developer

Not functional or easy on the eye

Response from developer

Frustrating

Terrible App

Broken

Response from developer

Impossible to contact

Response from developer

Love Virgin Points

Response from developer

Broken

Slow to open

Response from developer

Another app falling short….

Response from developer

Wants access to your data without clarity

Dates are mixed

Response from developer

Stuck on page

Does not do anything

Unusable

Slow to open

Stuck on page

Maria Ann Laver Gordon

Riddled with errors. Cant link accounts for points…

Response from developer

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