Application does not work properly
The application does not work properly. Most of the times the application does not credit / capture the miles automatically. Several times, when I contacted Emirates, the staff asked me to send the receipts by email for verification which takes 2 weeks or more!! It is totally inconvenient and the meaning of having an application is lost if emails should be sent every time a transaction is made. Staff don’t seem to know the reasons why the system does credit the miles automatically and unfortunately they come up with illogical reasons that don’t make sense. Would be appreciated if the application could be developed thoroughly to match the brand.
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Poor transaction tracking
Most of the transactions are not reflected automatically. Impossible to follow up on every transaction with several receipt and poor client service. Bottom line do not expect to collect miles with it
Load
Doesn’t even load. Can’t login
Member experience
Has a huge partnership network, how to further improve member experience can be explored
Skyward miles
So far I didn’t receive a single point
