Application does not work properly
The application does not work properly. Most of the times the application does not credit / capture the miles automatically. Several times, when I contacted Emirates, the staff asked me to send the receipts by email for verification which takes 2 weeks or more!! It is totally inconvenient and the meaning of having an application is lost if emails should be sent every time a transaction is made. Staff don’t seem to know the reasons why the system does credit the miles automatically and unfortunately they come up with illogical reasons that don’t make sense. Would be appreciated if the application could be developed thoroughly to match the brand.
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Poor transaction tracking
Most of the transactions are not reflected automatically. Impossible to follow up on every transaction with several receipt and poor client service. Bottom line do not expect to collect miles with it
Load
Doesn’t even load. Can’t login
Member experience
Has a huge partnership network, how to further improve member experience can be explored
Skyward miles
So far I didn’t receive a single point
Very bad and confusing update
With this new update , it says in red that your miles will expire in 1 day !!! What every you purchase with .
App not working
App gets hang and doesn’t open after logging in
Sadly, it’s bugged
The app is not working
Useless
“Sorry, we encountered a problem” at login, and that’s it. Without login, I can only see three pretty ad screens.
Doesn’t work at many venues
Have used my link card at various different venues listed on the app and never received the miles. Very hard to contact anyone to raise the issue. Chat doesn’t really assist with the query.
Inconsistent
This is a good idea but it adds miles inconsistently and there is not a support function so you just email the general emirates email who then, in my case, have not replied.
Doesn’t work
It adds points for a few of the places but most don’t get added. You have to get a receipt and the card receipt and then make a complaint and then chase them p and then still nothing. Pointless.
Flawed
Points from some places add fine but a lot of - Costa, Borders, H&B etc - don’t get added which is a huge flaw in the system. And customer service are a bit useless at fixing things.
Furchtbar
Nichts kann man erfassen, ständig dreht sich ein Wartefeld. Die App ist eine Katastrophe
Useless
It’s been 1 month I’m trying to log in it’s loading all the day it never linked shame
Barely works
Points don’t automatically add for most places listed. And with Emirates air miles worth less than ever it’s a lot of hassle for little reward.
Simple to use …but
I’ve had this app for ages, and thought my life was going to be made easier once the points got automatically added when you added the link your card feature but for some reason my points DO NOT get added. I have been been emailing Emirates Customer services for weeks now and none emails are going back and forth and my points are still not being added. I have 3 cards linked to the account and have no problem with the ENBD card only my HSBC one! Why ???
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UAE only
Only available for stores in UAE, and although I travel via Emirates a lot, we generally don’t stay in UAE, so no point having this app available on the UK platform. Disappointing, but hopefully this will change
Does not work
Dont bother it doesnt work, and customer service dont respond
Lovely program
One of the best program in UAE.
