Disappointing Customer Service And Billing Dispute
I rarely leave negative reviews, but my experience with Laundryheap has been extremely frustrating.
I repeatedly asked the company to stop attempting to charge my card while I disputed an outstanding balance. Instead of addressing my concerns, I continued to receive payment attempts and responses that simply repeated their position without resolving the issue.
As a customer, I expected a genuine review of my dispute and better communication. Instead, the process has felt like an endless cycle of back-and-forth with no meaningful resolution.
Based on my experience, I cannot recommend this service. I hope Laundryheap improves the way it handles billing disputes and customer concerns so future customers don’t have to go through the same experience.
I repeatedly asked the company to stop attempting to charge my card while I disputed an outstanding balance. Instead of addressing my concerns, I continued to receive payment attempts and responses that simply repeated their position without resolving the issue.
As a customer, I expected a genuine review of my dispute and better communication. Instead, the process has felt like an endless cycle of back-and-forth with no meaningful resolution.
Based on my experience, I cannot recommend this service. I hope Laundryheap improves the way it handles billing disputes and customer concerns so future customers don’t have to go through the same experience.
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First time user
So simple. Book your items in. They let you know when they will pick your laundry up, then it’s delivered to your door a couple of days later
It’s a con - they show you the cheap price then charge you double
You book the service thinking you’re getting a reasonably priced dry clean, but then by the time the they clean it they’ve charged you double! Just go to your local dry cleaner, an absolute rip off
Wrong Bag of Clothes Returned & 2 Days Later Do Not Have My Clothes
I am a laundry heap plus member they only pick up between 12-evening which is very hard for those who work on Friday I sent three bags of clothes labeled to be washed and dried on Saturday evening I got back 3 bags but 1 was someone else’s even though it was labeled with my name as of Monday afternoon the wrong clothes are still here and I still do not have my bags of clothes after multiple emails, sending info on the app etc. Horrible service and no customer service number. Also hardly ever 24 hour turn around unless you book days in advance and no morning drop off or pick ups ever. As of Monday 7/27 they claim someone came at 9:21 PM to pick up the bag of clothes that belonged to someone else no one came myself and another person was home all evening. They are not continuing my investigation until they get the other clothes but lied and did not come last night. Horrible service.
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Response from developer
Hi there, thank you for sharing your experience with us. We’re truly sorry to hear about the mix-up with your recent order. Our team is investigating this matter as a priority and working to reunite you with your garments at the earliest. Your feedback has been escalated internally as we continue strengthening our monitoring procedures and communication to ensure customers feel supported throughout the resolution process. We sincerely regret the impact this experience has had and remain committed to resolving the matter while working to restore your confidence in our service. Team Laundryheap!
Excellent service
My laundry was left with hotel reception, communication was excellent, and my laundry returned exactly as promised.
What a great service! Thank you Laundryheap!
What a great service! Thank you Laundryheap!
