Use it and you will regret it
Always delay (chose6-9pm , and collect at 10 tmr !)never on time and the driver will yell on u thru phone even they pick up wrong address. And they almost lost my cloth once !
Poor quality cleaning and very poor customer care
Using the app in Manchester .. the app seems to be dealing with very cheap, low quality facilities.
I received my last drycleaning order back with a missing T-shirt, a newly stained T-Shirt, an uncleaned T-Shirt and an uncleaned Jumper. When complained, complains all go to emails that you have to wait around 48 hours for each reply. Been asked three or four times to send my stained garment back for treatment, and had to wait but no body showed up for collection every time and then they apologise by email the next day due to high demand until they make you give up. For the uncleaned jumper, i got 4 pounds back in credit which is less than what it costs to clean it on the app. For the missed T-shirt. I was told the facility was closed for 2-3 weeks and they can’t ask until it is open again, even after that date, no reply.
Also, I always get all of the clothes on hangers tightly packed under a plastic bag, and the garments are always a bit damp and creased because of over packing. I once sent clothes for ironing get them back heavily creased, and got the money back after a complaint.
I have asked for my next orders not to be sent to the same poor quality facility but they replied that they have communicated my concerns to the facility to take care next time.
So overall, they are good, but very poor quality and very poor resolution of mistakes.
I received my last drycleaning order back with a missing T-shirt, a newly stained T-Shirt, an uncleaned T-Shirt and an uncleaned Jumper. When complained, complains all go to emails that you have to wait around 48 hours for each reply. Been asked three or four times to send my stained garment back for treatment, and had to wait but no body showed up for collection every time and then they apologise by email the next day due to high demand until they make you give up. For the uncleaned jumper, i got 4 pounds back in credit which is less than what it costs to clean it on the app. For the missed T-shirt. I was told the facility was closed for 2-3 weeks and they can’t ask until it is open again, even after that date, no reply.
Also, I always get all of the clothes on hangers tightly packed under a plastic bag, and the garments are always a bit damp and creased because of over packing. I once sent clothes for ironing get them back heavily creased, and got the money back after a complaint.
I have asked for my next orders not to be sent to the same poor quality facility but they replied that they have communicated my concerns to the facility to take care next time.
So overall, they are good, but very poor quality and very poor resolution of mistakes.
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Stay away
I had several items ruined while in their care and they’ll take no accountability.
Just know the risk you’re taking if you use this service. Your items may come back stained and damaged but they will do noting about it. They’ll give you any and every excuse about why they can’t be liable.
Just know the risk you’re taking if you use this service. Your items may come back stained and damaged but they will do noting about it. They’ll give you any and every excuse about why they can’t be liable.
Driver
Was fantastic!
Ruined shirt
Unfortunately, after being a loyal customer for a while, Laundryheap completely ruined a brand new shirt of mine. When reaching out to their customer support team, they were completely unhelpful and told me I’m ineligible for any help. There are lots of laundry / dry cleaning delivery services nowadays. I recommend taking your business elsewhere
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