Great Driver
Hotel had to find where they stored my laundry. The driver was very patient. Great attitude.
Three mouldy pillows and just £10 compensation offered
I’ve been a loyal Laundryheap customer for years, regularly using their cleaning services without issues, for clothes and bulky items alike. Unfortunately, my latest experience has completely changed my opinion.
I paid £47.85 to have three pillows cleaned. They were returned sealed in plastic bags, and when I opened those same bags two weeks later, the pillows were damp, mouldy and completely unusable. I have photographs showing their condition in the original Laundryheap packaging.
Laundryheap offered just £10 in account credit, refusing to refund the cleaning charge or compensate me for the ruined pillows.
Their explanation? I should have unpacked and aired the pillows sooner, despite never having been clearly warned to do so.
Despite requesting an escalation, I was told their decision was final and the case would be closed.
Extremely disappointing treatment of a long-standing customer. I paid for professional cleaning and ended up losing three perfectly usable pillows, with no meaningful resolution.
I paid £47.85 to have three pillows cleaned. They were returned sealed in plastic bags, and when I opened those same bags two weeks later, the pillows were damp, mouldy and completely unusable. I have photographs showing their condition in the original Laundryheap packaging.
Laundryheap offered just £10 in account credit, refusing to refund the cleaning charge or compensate me for the ruined pillows.
Their explanation? I should have unpacked and aired the pillows sooner, despite never having been clearly warned to do so.
Despite requesting an escalation, I was told their decision was final and the case would be closed.
Extremely disappointing treatment of a long-standing customer. I paid for professional cleaning and ended up losing three perfectly usable pillows, with no meaningful resolution.
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Laundry delivered to the wrong place. Bad bad bad customer service
Very disappointed with this service. They delivered my laundry to the wrong address and didn’t help fix it.
Entirely untrustworthy / poor comms
I don’t mind paying over the odds if you get something for it. What I won’t deal with is paying a fortune and then being utterly dropped in the proverbial when I least need it. They simply … lied. And didn’t tell me my dry cleaning wasn’t going to arrive until 5 days after being picked up, two days late, when I couldn’t be there, first day of a new job. Dreadful communications. No accountability. Avoid. Like bird flu.
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DO NOT USE.
They are not timely and steal from their customers. They are irresponsible and unreliable.
