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Los mejores
UX à revoir dans le tunnel de commande
Déception de ne pas pouvoir appliquer le crédit disponible dans le tunnel d’achat. La collecte et retour des vêtements est rarement réalisé dans le créneau sélectionné. Il est assez étrange de laisser ses vêtements au livreur sans compter ou vérifier le nombre de vêtement confié : confiance obligatoire jusqu’à ce que le pressing réalise la liste des vêtements reçus. Le prix du pressing est légèrement plus élevé qu’un pressing classique de quartier.
Le système de prévenance mail et sms fonctionne parfaitement.
Le système de prévenance mail et sms fonctionne parfaitement.
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PATHETIC SUPPORT TEAM
Here’s the corrected version with that clarification:
My experience with the Dubai support team was extremely disappointing. Mr. Noveen made the entire process feel like I was being held hostage.
They accepted money into the in-app wallet, only to later claim that the wallet balance could not be used for my transaction. When I requested a refund of the wallet balance, they refused and instead demanded an additional payment to process my order.
To make matters worse, they refused to share the location of their office where I could have collected my clothes or helped expedite the process. I was also charged extra for an express delivery service advertised as 12 hours, only to be told it would actually take 24 hours just for them to determine whether they could help me. During this entire time, there was no way for me to retrieve my clothes, leaving me without access to my own belongings.
The lack of transparency, poor communication, and unwillingness to provide a reasonable solution made this one of the worst customer service experiences I’ve had. I will not be using this service again, and I cannot recommend it to anyone if this is the level of support provided by the UAE support team.
My experience with the Dubai support team was extremely disappointing. Mr. Noveen made the entire process feel like I was being held hostage.
They accepted money into the in-app wallet, only to later claim that the wallet balance could not be used for my transaction. When I requested a refund of the wallet balance, they refused and instead demanded an additional payment to process my order.
To make matters worse, they refused to share the location of their office where I could have collected my clothes or helped expedite the process. I was also charged extra for an express delivery service advertised as 12 hours, only to be told it would actually take 24 hours just for them to determine whether they could help me. During this entire time, there was no way for me to retrieve my clothes, leaving me without access to my own belongings.
The lack of transparency, poor communication, and unwillingness to provide a reasonable solution made this one of the worst customer service experiences I’ve had. I will not be using this service again, and I cannot recommend it to anyone if this is the level of support provided by the UAE support team.
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Poor service
They robbed me twice, placed an order of thobes and the next day they submitted as abayas which costs triple the price, payments are automatically processed they dont give you the option to object or give a report, all is after they get paid. This happened twice!! They worst app ever
Quick and reliable service
Did my first laundry at the hotel for convenience. They couldn’t do a weekend turnaround so I engaged Laundryheap. They picked up within the hour and dropped off next day (Sunday). Hotel reception assisted with pick up and drop off. While my laundry wasn’t folded with precision, it was folded and a few hours of hanging soon got the creases out. An excellent service at 75% cheaper than the hotel service. I will definitely revert to Laundryheap in future. Reliable. Dependable. Cost effective.
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Première expérience.
Je viens d’utiliser pour la première fois ce service de blanchisserie. Je suis assez satisfait du service apporté. J’apprécie vraiment que les horaires d’enlèvement et de livraison soit respectée.
Just awful.
Abu Dhabi - it’s fine if you want crinkled messy clothes delivered. Customer service not much better - you won’t get a refund, and the customer service reps are condescending. Furhernore, the pricing isn’t clear - you don’t see full price until they have your clothes and take payment directly. Price was triple what I usually pay. Avoid avoid avoid. Seems a good concept, but reality doesn’t match the expectations.
Response to developer 11/7/26: You won’t find my details because I complained directly to customer service, demanded a refund (which was refused) and promptly closed my account.
Response to developer 11/7/26: You won’t find my details because I complained directly to customer service, demanded a refund (which was refused) and promptly closed my account.
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Missing my laundry bag
The service was good. You forgot to return my Laundry heap bag. Now I have nothing to put my dirty clothes in
Consistently underwhelming
Rude, unhelpful and incompetent customer service.
Delay sucks
The laundry can easily delay for 1 more day. That make my trip chaos. No call centre. Livchat respon very slow.
They lost my clothes!!
Lost my clothes, very
unhelpful!
Regarding compensation, they said that unless I have kept the receipts of my suit etc they'll only pay £50 per item.. Can’t believe this.
unhelpful!
Regarding compensation, they said that unless I have kept the receipts of my suit etc they'll only pay £50 per item.. Can’t believe this.
Excellent Service
Thank you - always willing to help - you know it’s going to be perfect
Service au top!
Application facile d’utilisation, prix correct et surtout disponible 7j/7
A good business but not so clean
Yes, things get lost, yes, you get other people's clothes, no, your clothes aren't particularly clean, but this all happens fairly smoothly
Damaged item, expensive, poor customer service
My suit came back with more stains after paying a much higher price than ordinarily market. No option to connect with agent. Have to wait at least a day to hear back. Deleting this app.
Sucks at notifying
I’ve used this app twice and both times I get notifications that the driver is coming literally hours after they came. I have to wait at least a day after to know how much it cost me.
Duvet clean
This is just 2nd time of using this amazing service… always keep you informed for collection and drop back… would highly recommend
Poor cleaning service
I’ve used several laundry delivery services and this one consistently delivers poor results. The first time they delivered my shirts smelling like someone sprayed them with perfume and I had to get them cleaned again. I tried them once more and requested non bio unscented detergent and they came back smelling terrible like they were washed with a smoker’s clothes. I also sent a large duvet and it came back slippery smelling like they had not washed the soap out. Also both orders were delivered a day late so they don’t keep to timelines. Finally customer service is poor and you just end up in an automated AI menu. Don’t waste your time and go with any of the other services. This one is subpar.
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Happy drivers
Very good drivers and service
Laundry
Great quick easy to use service which kept us informed of progress. Thank you.
