Great service; above and beyond
Excellent service all around. All my clothes were dry cleaned properly and my work badge, which I accidentally left in my pocket, was returned to me. ❤️
Vacation laundry
We were on a two week vacation in Europe with bag space for only one week of clothes. That meant laundry in a foreign country. Laundryheap made it so easy. They picked up our laundry at our hotel front desk and dropped it off the next afternoon. The front desk didn’t have to know anything about them. Much cheaper than the laundry service provided by the hotel themselves. The app provided regular updates and receipts. Thanks for making our vacation easier!
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User friendly
Easy to use app, and the service is great!
Items lost
They lost my items and barely answer my messages without admitting they are lost. Not recommended at all not even the things that came back were properly processed.
Horrible Service
Tried them for the first time with high hopes. No confirmation of what items were given to them for wash/iron and dry cleaning. They use ‘partner facilities’. Two items damaged and cannot be worn again, but told that items were sent to them that way. Will never use them again.
Amazing Service
Booked my first collection in my new apartment. Laundry collected within 30mins of booking and returned in under 24hrs. 👌🏻
DO NOT USE- THEFT
Stole our clothes & will not return my emails/messages/claims. Decided to use this company while we were stuck in London after an accident and they STOLE OUR CLOTHES
Clean and dry
Excellent service
Seamus McKenzie
Great service from door to door
Great Driver
Hotel had to find where they stored my laundry. The driver was very patient. Great attitude.
Three mouldy pillows and just £10 compensation offered
I’ve been a loyal Laundryheap customer for years, regularly using their cleaning services without issues, for clothes and bulky items alike. Unfortunately, my latest experience has completely changed my opinion.
I paid £47.85 to have three pillows cleaned. They were returned sealed in plastic bags, and when I opened those same bags two weeks later, the pillows were damp, mouldy and completely unusable. I have photographs showing their condition in the original Laundryheap packaging.
Laundryheap offered just £10 in account credit, refusing to refund the cleaning charge or compensate me for the ruined pillows.
Their explanation? I should have unpacked and aired the pillows sooner, despite never having been clearly warned to do so.
Despite requesting an escalation, I was told their decision was final and the case would be closed.
Extremely disappointing treatment of a long-standing customer. I paid for professional cleaning and ended up losing three perfectly usable pillows, with no meaningful resolution.
I paid £47.85 to have three pillows cleaned. They were returned sealed in plastic bags, and when I opened those same bags two weeks later, the pillows were damp, mouldy and completely unusable. I have photographs showing their condition in the original Laundryheap packaging.
Laundryheap offered just £10 in account credit, refusing to refund the cleaning charge or compensate me for the ruined pillows.
Their explanation? I should have unpacked and aired the pillows sooner, despite never having been clearly warned to do so.
Despite requesting an escalation, I was told their decision was final and the case would be closed.
Extremely disappointing treatment of a long-standing customer. I paid for professional cleaning and ended up losing three perfectly usable pillows, with no meaningful resolution.
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Laundry delivered to the wrong place. Bad bad bad customer service
Very disappointed with this service. They delivered my laundry to the wrong address and didn’t help fix it.
Entirely untrustworthy / poor comms
I don’t mind paying over the odds if you get something for it. What I won’t deal with is paying a fortune and then being utterly dropped in the proverbial when I least need it. They simply … lied. And didn’t tell me my dry cleaning wasn’t going to arrive until 5 days after being picked up, two days late, when I couldn’t be there, first day of a new job. Dreadful communications. No accountability. Avoid. Like bird flu.
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DO NOT USE.
They are not timely and steal from their customers. They are irresponsible and unreliable.
Mr
Ahmad was very good. GPS is location is incorrect but nevertheless he persevered and found my house number.
No.
The service returned other people’s clothes to me instead of my own, and then did not respond via the app for almost 24 hrs to provide assistance in tracking down my clothes. My items were eventually returned 3 days later. They offered me 10 € credit for future orders. No
Danika
Very quick and good service very happy with the outcome and the drivers are extremely nice
Great Service!
Their service was great! Quick service and texted to keep me informed on progression of my laundry. Would use them again!
Excellent Service! Excelente Servicio!
Palacio de Hierro no ha entregado mi lavadora y secadora. Están dos semanas tardes. Entonces la familia y yo estuvimos en una situación que huele bien mal! Te juro que este servicio nos rescató. Muy profesional, muy rápido, y gastos razonables. Pruébelos.
Charming driver
My driver collected my laundry on time. He was charming, delightful to interact with,
