Driver
Was fantastic!
Poor service, rip off prices!
As first time customers we were unaware of the practice of this company. They charged us a £115 quid and did a bad job . Regardless of mixing up my order ( their
fault) they didn’t come back without checking and ripping me off . Their website says 6 kg clean, hold
And dry . This turns into £115 individual items each with a hanger! Don’t bother 3 Laundryheap = a washing machine.
fault) they didn’t come back without checking and ripping me off . Their website says 6 kg clean, hold
And dry . This turns into £115 individual items each with a hanger! Don’t bother 3 Laundryheap = a washing machine.
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Perfect for travellers
I am currently travelling Europe with my family of Five and desperately needed a laundry service. Laundryheap was easy to book. They were on time and the service has been fantastic. The clothes were very clean. Very happy with their service. Will book again and refer fellow travellers.
Disappointing Customer Service And Billing Dispute
I rarely leave negative reviews, but my experience with Laundryheap has been extremely frustrating.
I repeatedly asked the company to stop attempting to charge my card while I disputed an outstanding balance. Instead of addressing my concerns, I continued to receive payment attempts and responses that simply repeated their position without resolving the issue.
As a customer, I expected a genuine review of my dispute and better communication. Instead, the process has felt like an endless cycle of back-and-forth with no meaningful resolution.
Based on my experience, I cannot recommend this service. I hope Laundryheap improves the way it handles billing disputes and customer concerns so future customers don’t have to go through the same experience.
I repeatedly asked the company to stop attempting to charge my card while I disputed an outstanding balance. Instead of addressing my concerns, I continued to receive payment attempts and responses that simply repeated their position without resolving the issue.
As a customer, I expected a genuine review of my dispute and better communication. Instead, the process has felt like an endless cycle of back-and-forth with no meaningful resolution.
Based on my experience, I cannot recommend this service. I hope Laundryheap improves the way it handles billing disputes and customer concerns so future customers don’t have to go through the same experience.
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First time user
So simple. Book your items in. They let you know when they will pick your laundry up, then it’s delivered to your door a couple of days later
It’s a con - they show you the cheap price then charge you double
You book the service thinking you’re getting a reasonably priced dry clean, but then by the time the they clean it they’ve charged you double! Just go to your local dry cleaner, an absolute rip off
Wrong Bag of Clothes Returned & 2 Days Later Do Not Have My Clothes
I am a laundry heap plus member they only pick up between 12-evening which is very hard for those who work on Friday I sent three bags of clothes labeled to be washed and dried on Saturday evening I got back 3 bags but 1 was someone else’s even though it was labeled with my name as of Monday afternoon the wrong clothes are still here and I still do not have my bags of clothes after multiple emails, sending info on the app etc. Horrible service and no customer service number. Also hardly ever 24 hour turn around unless you book days in advance and no morning drop off or pick ups ever. As of Monday 7/27 they claim someone came at 9:21 PM to pick up the bag of clothes that belonged to someone else no one came myself and another person was home all evening. They are not continuing my investigation until they get the other clothes but lied and did not come last night. Horrible service.
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Response from developer
Hi there, thank you for sharing your experience with us. We’re truly sorry to hear about the mix-up with your recent order. Our team is investigating this matter as a priority and working to reunite you with your garments at the earliest. Your feedback has been escalated internally as we continue strengthening our monitoring procedures and communication to ensure customers feel supported throughout the resolution process. We sincerely regret the impact this experience has had and remain committed to resolving the matter while working to restore your confidence in our service. Team Laundryheap!
Excellent service
My laundry was left with hotel reception, communication was excellent, and my laundry returned exactly as promised.
What a great service! Thank you Laundryheap!
What a great service! Thank you Laundryheap!
Poor customer service
Used Laundryheap for years and really happy with the service. Unfortunately I recently received an order back which was completely damp, when bringing this up I was told I couldn’t prove it was them and the customer service was appalling. Shame after having such a positive experience previously!
Don’t recommend
Driver was late and proceeded to cancel my order with no justification. Recommend trying ihateironing instead for customer care.
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Los mejores
UX à revoir dans le tunnel de commande
Déception de ne pas pouvoir appliquer le crédit disponible dans le tunnel d’achat. La collecte et retour des vêtements est rarement réalisé dans le créneau sélectionné. Il est assez étrange de laisser ses vêtements au livreur sans compter ou vérifier le nombre de vêtement confié : confiance obligatoire jusqu’à ce que le pressing réalise la liste des vêtements reçus. Le prix du pressing est légèrement plus élevé qu’un pressing classique de quartier.
Le système de prévenance mail et sms fonctionne parfaitement.
Le système de prévenance mail et sms fonctionne parfaitement.
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Response from developer
Bonjour Amandine, merci d’avoir partagé votre retour. Nous vous présentons nos sincères excuses pour les problèmes rencontrés avec votre récente commande. Notre équipe a examiné la situation en détail et vous a communiqué des informations complémentaires par e-mail. Nous vous invitons à consulter votre e-mail dès que possible. Vos commentaires ont été transmis en interne alors que nous continuons à améliorer nos processus afin de garantir une expérience plus fiable et pratique. L’équipe Laundryheap!
PATHETIC SUPPORT TEAM
Here’s the corrected version with that clarification:
My experience with the Dubai support team was extremely disappointing. Mr. Noveen made the entire process feel like I was being held hostage.
They accepted money into the in-app wallet, only to later claim that the wallet balance could not be used for my transaction. When I requested a refund of the wallet balance, they refused and instead demanded an additional payment to process my order.
To make matters worse, they refused to share the location of their office where I could have collected my clothes or helped expedite the process. I was also charged extra for an express delivery service advertised as 12 hours, only to be told it would actually take 24 hours just for them to determine whether they could help me. During this entire time, there was no way for me to retrieve my clothes, leaving me without access to my own belongings.
The lack of transparency, poor communication, and unwillingness to provide a reasonable solution made this one of the worst customer service experiences I’ve had. I will not be using this service again, and I cannot recommend it to anyone if this is the level of support provided by the UAE support team.
My experience with the Dubai support team was extremely disappointing. Mr. Noveen made the entire process feel like I was being held hostage.
They accepted money into the in-app wallet, only to later claim that the wallet balance could not be used for my transaction. When I requested a refund of the wallet balance, they refused and instead demanded an additional payment to process my order.
To make matters worse, they refused to share the location of their office where I could have collected my clothes or helped expedite the process. I was also charged extra for an express delivery service advertised as 12 hours, only to be told it would actually take 24 hours just for them to determine whether they could help me. During this entire time, there was no way for me to retrieve my clothes, leaving me without access to my own belongings.
The lack of transparency, poor communication, and unwillingness to provide a reasonable solution made this one of the worst customer service experiences I’ve had. I will not be using this service again, and I cannot recommend it to anyone if this is the level of support provided by the UAE support team.
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Poor service
They robbed me twice, placed an order of thobes and the next day they submitted as abayas which costs triple the price, payments are automatically processed they dont give you the option to object or give a report, all is after they get paid. This happened twice!! They worst app ever
Quick and reliable service
Did my first laundry at the hotel for convenience. They couldn’t do a weekend turnaround so I engaged Laundryheap. They picked up within the hour and dropped off next day (Sunday). Hotel reception assisted with pick up and drop off. While my laundry wasn’t folded with precision, it was folded and a few hours of hanging soon got the creases out. An excellent service at 75% cheaper than the hotel service. I will definitely revert to Laundryheap in future. Reliable. Dependable. Cost effective.
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Première expérience.
Je viens d’utiliser pour la première fois ce service de blanchisserie. Je suis assez satisfait du service apporté. J’apprécie vraiment que les horaires d’enlèvement et de livraison soit respectée.
“Threw away” my canvas bag
This company threw away my canvas bag but I believe a worker has pocketed it my reviews seem to be getting deleted so I’ll keep making them. If I see someone with this particular bag (I will be able to know and it is not something that you can get anywhere) I will make sure it is reported and Laundryheap will be made complicit
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Just awful.
Abu Dhabi - it’s fine if you want crinkled messy clothes delivered. Customer service not much better - you won’t get a refund, and the customer service reps are condescending. Furhernore, the pricing isn’t clear - you don’t see full price until they have your clothes and take payment directly. Price was triple what I usually pay. Avoid avoid avoid. Seems a good concept, but reality doesn’t match the expectations.
Response to developer 11/7/26: You won’t find my details because I complained directly to customer service, demanded a refund (which was refused) and promptly closed my account.
Response to developer 11/7/26: You won’t find my details because I complained directly to customer service, demanded a refund (which was refused) and promptly closed my account.
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Missing my laundry bag
The service was good. You forgot to return my Laundry heap bag. Now I have nothing to put my dirty clothes in
Consistently underwhelming
Rude, unhelpful and incompetent customer service.
