CHAMPVA appears to be a legitimate app. The AppsHunter Legitimacy Score for CHAMPVA is 80 out of 100 points across 7 verification signals from App Store and developer data.

CHAMPVA User Reviews

Name: CHAMPVA
Rating: 1 (1 reviews)

CHAMPVA

US Department of Veterans Affairs (VA)

🏥 Medical

Customer Experience

Positive experience8.3% of reviews

Neutral8.3% of reviews

Negative experience83.3% of reviews

~ Based on 12 written reviews from the US App Store.

Is CHAMPVA Safe?

Not enough ratings yet to assess CHAMPVA.

Is CHAMPVA Legit?

CHAMPVA appears to be a legitimate app. AppsHunter Legitimacy Score for CHAMPVA is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Honest Opinion

I like the app. I usually use the FIND VA website to locate facilities near me. I would suggest maybe including the clinic name with the doctors and potentially compressing this app inside the OG VA app.

All in all, the app delivers what it’s marketed to do, be used to locate providers. All the low reviews complaining about things unrelated to this app should be avoided. This app isn’t meant to look at your claims, update account information, or vent about your frustrations with the CHAMPVA process 🙄 lol.

omggg this

2 months ago

Response from developer

Thank you for your feedback!

Completely useless

What is the point of this ap? I may as well call the VA and be on hold for 47 minutes. It is literally useless. Don’t waste your time. Or…better yet…download it and see for yourself how pointless it is. I would love to have an ap to manage my account!!! That’s the whole point! But hey this is the VA…I’m going to email Pete and see what his people can do to change this.

code_3_

6 months ago

Response from developer

Thanks for your feedback. We understand the frustration around limited self-service options and wait times. The CHAMPVA app currently focuses on providing coverage information and program details, not account management. We’re actively exploring improvements for future updates and appreciate you sharing your experience.

Useless

This app is just as useless as calling their 800 number. You can do absolutely nothing on this app. When you call them on the phone it’s an hour and a half or more wait. There’s not that many 100% disabled veterans that you should have to wait over an hour and a half or more to speak to a representative update your healthcare. In order to utilize it shouldn’t be you have to have the correct healthcare so when it switches the only way to do it is to fill out a form which is ridiculous or you have to call them. This app does not have the option for you to update anything which it should. Don’t waste your time and don’t waste your memory on your phone on this piece of junk fake after the government pretended to want to help veterans with..

AngelaUSA

7 months ago

Response from developer

Thank you for sharing your feedback. We understand your frustration and recognize how challenging long wait times and limited self-service options can be. The CHAMPVA app is intended to help users check coverage information and was recently expanded to include additional VA health programs. While it does not currently support updating personal healthcare information, we are actively working toward improvements in future updates and appreciate you taking the time to share your concerns.

Worthless App

Complete waste of time installing this app. It’s just as bad as the website and has zero ability to view and manage your account. Going back to waiting on a 7 hour callback from the ‘help’ line.

Sikorsky Pilot

7 months ago

Response from developer

We appreciate you reaching out and we’re sorry to hear the app does not currently meet your needs. The CHAMPVA app was recently expanded to include information for additional VA health programs, and its main purpose is to help users check whether a medical procedure, device, or medication is covered under CHAMPVA, which is important for over 800,000 beneficiaries. The app doesn’t currently support contacting customer service or managing accounts, but we understand the need and are working to add these types of features in future updates.

No one picks up their phone

My wife is 13 weeks pregnant and classified as a high risk pregnancy so it is imperative she gets seen by a provider. The way it’s looking I’ll probably have an at home birth by the time Champ VA gets back to us. 40 min of waiting on the phone and the only way I might get in touch with someone is by putting in I am a healthcare provider just for the system to give me a call back. I called at 10:20 EST it’s now 11:00 and I’m leaving this review. I will update this review to find out who I can leave a complaint with to get this fixed.

J777triple nutsack

9 months ago

Response from developer

Thank you for sharing this. We are so sorry for what you and your wife are dealing with, especially during a high-risk pregnancy when every minute is important. We understand how frustrating it is to wait that long without getting through. We do want to be transparent that the purpose of the app is to check whether CHAMPVA covers a specific procedure, medical device, or medication, which is important for over 800K beneficiaries. It isn’t connected to CHAMPVA’s phone system and can’t influence call center operations. That said, your experience and feedback is important, and we have passed this along to the teams that handle those services, so they are aware of what you encountered.

Is the logo supposed to be my hand coming out of my coffin while still trying to find support?

Is the app logo supposed to be my hand coming out of my coffin while still on hold with CHAMPVA?! The app is useless. Information is incorrect and not accurate. There is no way to get help or support. Don’t waste your time.

VetStrong22

10 months ago

Response from developer

Thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to tell us. The app is designed to help CHAMPVA beneficiaries and providers look up coverage information for medical services and medications. It doesn’t currently support contacting customer service, but we’re working to improve the experience. If you’re able, please contact us at champvamobileappsupport@va.gov to let us know which information seemed incorrect so we can take a closer look and make any necessary improvements. A refreshed logo is also on the way soon, so we hope you’ll check back after the update!

Phone services

I have been working on champ VA services for over a year and have never been able to get through on the phone without waiting seven or eight hours for a return call. My problems with my account requires that I speak with someone and I find that almost debilitating when we can’t get through to anyone or go online to see what is going on with my account. If we can’t have access to a service representative in a reasonable time, can we at least have access to our account so we can correct errors that are on the system. My hands are tied. I have a claim that hasn’t been paid from last December after various attempts billing. I find that somebody had in the system that I had another insurance that I did not have. I can’t fix it and I can’t get a hold of anybody to fix it. My complaint.

Please advise, better yet, give us access.

clovisgal66

10 months ago

Response from developer

Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve faced and understand how frustrating that must be. This app is designed to help CHAMPVA beneficiaries and providers with medical and medication code status. It does not yet support viewing or managing claims, but we are working to add those types of features in future updates. For claim status or updates, please use the VA Health & Benefits app or visit VA.gov. Download the app here: https://apps.apple.com/us/app/va-health-and-benefits/id1559609596

-10 Stars (Absolutely Useless)

This app is a complete disaster. The few features it has don’t work—ever. Trying to find a provider is a joke; the search is broken, and the results are outdated or nonexistent. Don’t even bother trying to get up-to-date info. It’s always outdated or flat-out wrong. Every time I’ve tried to use it, it’s just been an endless loop of frustration. Typical VA garbage that’s half-baked and full of bugs. This app is a waste of space—fix it, or just scrap it entirely.

Father Cross

a year ago

Response from developer

Thank you for taking the time to share your feedback. We sincerely regret the frustration you experienced when trying to use the Providers feature. We recently identified a temporary issue with the Facility Locator service that affected search results, but this has since been fixed and works again as intended. Please give it another try, and if you still run into problems, don’t hesitate to reach out so we can help directly. Your input is important, and we are committed to making the app more reliable and useful for Veterans and their families.

Slop

Need to verify active coverage for a dependent. There is no portal and no one available to answer the phones.

MugseyBogues

a year ago

Response from developer

Thank you for sharing your concerns. We understand it can be frustrating when you’re trying to verify dependent coverage and can’t find the right place to do it. This app’s main purpose is to help CHAMPVA beneficiaries and providers check if specific medical services or medications are covered under CHAMPVA. At this time, it does not serve as a portal for dependent coverage verification or claim status, but we are working to add those types of features in the future. If you would like to check the status of, or to submit claims for VA benefits, please use the VA Health & Benefits app or visit VA.gov. Download the app here: https://apps.apple.com/us/app/va-health-and-benefits/id1559609596

Don’t download Not Worth it

This is a waste of time. It doesn’t allow you to check status, submit claims or anything related to your medical benefits. It’s very generalized and everything on this app you can google for yourself. I honestly don’t even believe it a legitimate app created by the government so don’t waste your time.

Bbrad79

a year ago

Response from developer

Thanks for your feedback. This app is currently designed for CHAMPVA beneficiaries and providers to use to verify coverage for medical services. We are working diligently to add features like submitting for, and checking payments to, providers. If you would like to check the status of, or to submit, claims for VA benefits, please use the VA Health & Benefits app or visit VA.gov. Download the app here: https://apps.apple.com/us/app/va-health-and-benefits/id1559609596

Not what we need

We need an app where we can view status of claims like other health insurance companies. We used to have this but no longer.

Why are we so behind the times?

!968

a year ago

Response from developer

Hello! Thank you for sharing your feedback - we understand your concerns and are diligently working to add features like checking the status of CHAMPVA claims in future updates. We appreciate your input and support as we continue to improve!

Made like Champ VA runs

I wish that I could say that this was a great design. However, it’s absolutely horrible. It seems like they didn’t know what they were doing, or they just whipped it up real quick. There is no search bar at all when you’re trying to find the Provider. I don’t even think it gives the right referrals or maybe it’s Missing.

I wonder how much money of our tax period dollars they spent? I bet you it was a lot and it’s a shame shame on these people.

JUNK

LT_CUEL_217

a year ago

Response from developer

Thanks for your feedback. This app is designed to verify CHAMPVA coverage for medical services. To find providers familiar with government insurance programs, we recommend using the find a provider tool on the Medicare and Tricare websites. For future comments/concerns, email us anytime at vachampvaappmanagementteam@va.gov.