Honest Opinion
All in all, the app delivers what it’s marketed to do, be used to locate providers. All the low reviews complaining about things unrelated to this app should be avoided. This app isn’t meant to look at your claims, update account information, or vent about your frustrations with the CHAMPVA process 🙄 lol.
Response from developer
Thank you for your feedback!
Completely useless
Response from developer
Thanks for your feedback. We understand the frustration around limited self-service options and wait times. The CHAMPVA app currently focuses on providing coverage information and program details, not account management. We’re actively exploring improvements for future updates and appreciate you sharing your experience.
Useless
Response from developer
Thank you for sharing your feedback. We understand your frustration and recognize how challenging long wait times and limited self-service options can be. The CHAMPVA app is intended to help users check coverage information and was recently expanded to include additional VA health programs. While it does not currently support updating personal healthcare information, we are actively working toward improvements in future updates and appreciate you taking the time to share your concerns.
Worthless App
Response from developer
We appreciate you reaching out and we’re sorry to hear the app does not currently meet your needs. The CHAMPVA app was recently expanded to include information for additional VA health programs, and its main purpose is to help users check whether a medical procedure, device, or medication is covered under CHAMPVA, which is important for over 800,000 beneficiaries. The app doesn’t currently support contacting customer service or managing accounts, but we understand the need and are working to add these types of features in future updates.
No one picks up their phone
Response from developer
Thank you for sharing this. We are so sorry for what you and your wife are dealing with, especially during a high-risk pregnancy when every minute is important. We understand how frustrating it is to wait that long without getting through. We do want to be transparent that the purpose of the app is to check whether CHAMPVA covers a specific procedure, medical device, or medication, which is important for over 800K beneficiaries. It isn’t connected to CHAMPVA’s phone system and can’t influence call center operations. That said, your experience and feedback is important, and we have passed this along to the teams that handle those services, so they are aware of what you encountered.
