horrible app
Chanel seriously needs to invest in some software development projects. The apps functionality is poor to say the least. the chat feature doesn’t work. You cannot receive messages from a boutique and browsing through the catalog is difficult as well since there are constant glitches.
Useless app
Have this app for few years, and it’s only getting worse and useless. Yes, I can see the collections but I can’t add or chat with boutique of my choice. Tried multiple times to add location in Florida and was getting an error in an app.
I used to see all my purchases listed under my name but nothing is showing anymore. So what is the app for?
I used to see all my purchases listed under my name but nothing is showing anymore. So what is the app for?
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Terrible Site
For Chanel to be as high-end as it is, how is it that they cannot get their website together? It is absolutely garbage
로그인이안되요
오유가 생겻다는데 어케 로그인하나요
Never works
Since downloading the app earlier this year, it has crashed or just stopped working too many times then I can count
갑자기 안들어가져요
잘쓰고있었는데 갑자기 왜 안되는거에요 ㅠㅠㅠㅠㅠ버그 업데이트좀 해주세오
Not functional and time wasting
For such a great brand, you should invest in a better app and website that’s functional and enough time wasting and annoying very limited information can’t load can’t scroll. Can’t find anything very difficult and time wasting.
Latest upgrade - getting login error with try again later message
After last update authentication flow is not working, unable to login from app.
Poor Customer Experience
Not sure what the purpose of this app is. It’s is very difficult to use, and it doesn’t offer any benefits to the customer beyond seeing snippets of the collection that I could get off YouTube or Insta. Ideally you should be able to purchase products, or the very least search for them at local stores, or have some sort of upscale, luxury , tailored digital experience. The app is just blah - I think Chanel is really missing the mark with this app, it’s really sub par compared to Dior and Hermes.
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Never works properly
Have had this app for a few years at least. Thought it was great that you could see the collections in great detail with lots of pictures and videos to get a real runway experience. I loved when you could register your handbags for the aftercare program; problem is after I registered my bags they were all deleted with an app update. So many times I try to open the app and it simply crashes. Every time there is an update for the app I am hopeful all these glitches will get fixed, it’s so frustrating to be a loyal client and fan of Chanel and not be able to use the app. I just updated the app again and I can only see the quick opening video at lake come, no menu, no way to see anything! For a luxury brand your app is not representing the values and quality which should be part of your heritage, this app should be flawless and extraordinary; it is far short of these goals. Do better!
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Cannot favorite items
Please fix
useless app
I don’t understand why this app was made if I can’t buy anything here. It’s just as non-functional and user-unfriendly as the website. It simply takes up space on my iPhone.
Horrible app
This app is horrible. Who designed this?
Seen better prices
So your belts and things are so pricey I searched up on Amazon and I found cc belts that are 14$ 12$ 11$ 15$ 35$ dollars I would have gave you guys 2 stars but I like how you guys put different language’s that’s nice
Fixing technical problem?
Ever since the latest updates, can not use the app. It close itself when it’s opened.
Please fix the real problem.
Please fix the real problem.
Gets worse with each new version
Terrible…have to scroll too much to see actual products for sale. And can’t even find where to login! With all the $ us suckers spend, we expect something that’s at least functional.
App functionality lacking
App needs attention, basic functionality to favorite an item to add to wishlist will not function. Items don’t always load. Overall poor experience.
Keyonnie D Franklin's Rate
This App is very wonderful. I Enjoy it everyday and I am so blessed to see all of the Beautiful Models and Clothes.
Doesn’t work
Although its not as confusing and convoluted to navigate like the website is, I can’t even get the app to open
One of the biggest mysteries in luxury
The website continually freezes ,is unable to access content
Or just doesn’t work altogether.
Given the fact that Chanel is one of the ,if not the most prestigious of luxury brands ,it’s surprising that the website’s functionality and accessibility is so hit and miss
Or just doesn’t work altogether.
Given the fact that Chanel is one of the ,if not the most prestigious of luxury brands ,it’s surprising that the website’s functionality and accessibility is so hit and miss
