Improvements needed
The application is generally good and reliable. It is however missing Apple CarPlay support which is sorely needed. Would be great to be able find nearby locations since many in-car navigation systems will find all chargers not a particular network. Also would be good to be able to unlock the charger with app using Apple Wallet or again through Apple CarPlay when you get to the charger.
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Always comes up retry
App Developer please do something or give up. App never worked reliably from day one.
Please fix your bugs with Ai not keep updating with garbage in.
Please fix your bugs with Ai not keep updating with garbage in.
Double billed me for simultaneous charge
I was billed for 2 different charges at the same time. I raised the mistake with support and they agree that it was physically impossible for me to be charging my car at 2 chargers simultaneously - but they plan to keep the money saying I must have selected the wrong charger initially and have paid for someone else’s charge. The app did not show 2 chargers happening simultaneously - and did not show a charge continuing after I left. It’s a pretty poor design if you’re going to charge me for a simultaneous charge - but the app can’t even show that happening (and is obviously a mistake)
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Chargers don’t work
Awful experience. Arrived on low charge and couldn’t get any of their chargers to work!
Notifications
The app is very useful overall, but one key feature that would significantly improve the user experience is real-time notifications for charger availability.
Currently, I have to keep checking the app repeatedly to see if a charger has become free. While the amber and black icons indicate whether a charger is occupied or available, this still requires constant manual monitoring, which isn’t practical.
It would be much more efficient if users could:
• Set preferred or frequently used charging locations
• Receive push notifications when a charger becomes available at those selected locations.
Currently, I have to keep checking the app repeatedly to see if a charger has become free. While the amber and black icons indicate whether a charger is occupied or available, this still requires constant manual monitoring, which isn’t practical.
It would be much more efficient if users could:
• Set preferred or frequently used charging locations
• Receive push notifications when a charger becomes available at those selected locations.
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