Pretty good eh
Richmond store is great
20 min wait then cancelled
They dont seem to like the app at least in the coogee store, the orders are just ignored.
Overrated
They say sign up to “skip the queue”. Simply not true. It is consistently quicker to order direct and not on the App. Don’t bother with it
App crashing
App still crashing all the time. Please fix!
Where’s mad Mondays gone?!
I used to order every week thru the app to get mad Mondays special and get rewards points. It’s no longer in the app and you have to go in store. Now I have to wait around in store getting annoyed and can’t earn/redeem points. Please fix!!
Your App does NOT work
Continual issues with this app
Blank screens even after reinstallation used face recognition and then blanks screen Only app that does this You have lost 6 orders this week alone
Blank screens even after reinstallation used face recognition and then blanks screen Only app that does this You have lost 6 orders this week alone
Broken for the past month
The app opens but stays on a blank white screen. I tried deleting it and adding it again, everything worked until I selected the store near me then it went back to a blank white screen again.
Please fix it as I’m unable to order through the app anymore
Please fix it as I’m unable to order through the app anymore
Next day
The app tells you your order is ready the next day. It’s hilarious! I just order and go up to my local store and it’s always ready.
Gets orders wrong
This app is so broken. Do not use. Just had it somehow completely remove something I added to cart and instead duplicated my other item when I checked out. Ended up waiting 20 minutes and paying for a meal I didn’t even want and missed out on what I actually ordered. Very glitchy!!
Not quicker than just ordering at registrar
The app is clearly not a priority - orders via checkout are much much faster. I had to remind staff that I actually ordered via the app. Please look at Guzman for a great experience team. Won’t be using again.
Broken app
It used to be good it Hasn’t worked for months uninstalled reinstalled every time it gets to adding local shop just blank screen until reinstalled then same again.
And now, even with the new version, very annoying because I have points the only way I can use. It is to reinstall it each time and then it works once fails. And try open again white screen. Tried reaching out to Support when are you fixing it.
And now, even with the new version, very annoying because I have points the only way I can use. It is to reinstall it each time and then it works once fails. And try open again white screen. Tried reaching out to Support when are you fixing it.
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Completely failing app
This app fails in placing an order, I’ve had two occasions where I have placed orders that the shop has been forced to reject as the software on their side won’t accept the order. It’s a waste of time. Just show up to the store instead, the app is no reflection of their food, that’s actually pretty good. Thier engineers….. maybe they need some chicken
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New store
Can you add North Kellyville to the store list.
Menu is Useful
Suggest landing on menu before asking any details. I couldn’t get to the menu - didn’t add credit details because I didn’t want to before ordering and happy they aren’t in the app to be honest
Can’t get passed login
Once you login and select home location, app goes white and can’t do anything. Fix the app
App is crashing all the time
App crashes after each use
Broken app
Still broken after months… and you can’t even use your coins on the website, this is appalling. Can’t order at all on the app. Sort it out for Christs sake
App is totally broken
I was using this app regularly, but for a few months it’s been totally broken. The app crashed while I was halfway through an order. Now, the whole app “whites out” as soon as it loads - can’t even view the front screen.
I’ve tried reinstalling to no avail. My girlfriend’s app also has this issue.
With no apparent support to call or contact, I just can’t use the app until they fix it. As a result, I was a regular customer but haven’t ordered from Charlie’s for months now. This might be the only way y’all understand: **You guys are losing money with this broken app**. I’ve also lost access to the loyalty points I was building up (aka “Charlie coins”).
Unfortunately I have to rate it 1 star until they fix it.
When the app was working, I would have rated it 3 stars. I loved the convenience of ordering ahead plus Apple Pay support. But it was clearly pretty flimsy: the pickup estimates were not live (they are always just a fixed time of 20 minutes), and it never notified me when my order was ready.
I’ve tried reinstalling to no avail. My girlfriend’s app also has this issue.
With no apparent support to call or contact, I just can’t use the app until they fix it. As a result, I was a regular customer but haven’t ordered from Charlie’s for months now. This might be the only way y’all understand: **You guys are losing money with this broken app**. I’ve also lost access to the loyalty points I was building up (aka “Charlie coins”).
Unfortunately I have to rate it 1 star until they fix it.
When the app was working, I would have rated it 3 stars. I loved the convenience of ordering ahead plus Apple Pay support. But it was clearly pretty flimsy: the pickup estimates were not live (they are always just a fixed time of 20 minutes), and it never notified me when my order was ready.
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Just order in person.
At least in Camberwell, no one checks the order coming in from the app, it takes so much longer to get the food.
1 star (because 0 isn’t an option)
Absolutely useless. The Chargrill Charlie’s app is hands-down one of the worst apps I’ve ever used. It crashes constantly, whites-out, and freezes. The app apparently lives in its own alternate reality where functionality is optional.
I’ve reinstalled it, updated it, restarted my phone — nothing helps. It’s like the developers built it as a uni project and never touched it again. For a company with this many stores and this much customer traffic, having such a broken app is embarrassing. Fix it or take it down — it’s doing more harm than good.
I’ve reinstalled it, updated it, restarted my phone — nothing helps. It’s like the developers built it as a uni project and never touched it again. For a company with this many stores and this much customer traffic, having such a broken app is embarrassing. Fix it or take it down — it’s doing more harm than good.
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