Charles Stanley Direct

Wonky pricing info

Creaky trading platform

App throws error messages constantly

Missing basic functionality

Stock issues

App wipes login credentials every time it updates

Login credentials are not saved in passwords

App hangs on loading data

App no longer allows sign in

Presented with a spinning wheel

Error: 'something went wrong try again later'

App no longer functions

Won't get beyond face recognition

Rotation option in the app no longer works

Inconsistent reporting of stock changes

No way to pay in or withdraw money in the app

Buy/sell functionality is very hard to discover

Getting clear analytics is impossible

Login details incorrect even when correct

Can't see price changes without drilling into each holding

Phone app log on not working again

Glitchy app

Biometrics don't work

Two factor authentication triggered on every sign in

Asks to set up a new PIN on every sign in

All dividend info gone

App does not have facial recognition

Does not accept password valid on website

Navigating away from the app immediately logs you out

Search function takes a lifetime to load

App is quite slow

Asks for additional security managers

Thumbprint question

Information sometimes hard to get/slow to get hold of

Drilling into each position, finding information is sometimes difficult

Information sometimes not up-to-date or missing

Hard to make a payment on the app

Sends you off to your bank app to verify a transaction, then logs you out

Transaction wiped after returning from bank app

Impossible to pay money into the account using the app

Lack of graphs

Difficult to gauge portfolio performance over time

Failing on performance over time visuals and breakdown

Stuck on loading screen

Last update has prevented access to my accounts

Regular login issues (resolved)

Major bugs have been fixed (past)

Works alright at the moment (past)

Passcode required again to sell quickly

Time delay after entering code wrong

Asks for passcode again after 3 quotes

Unable to log in

Repeatedly told to register the device again

Does not work

Some pages don’t load at all

Login always fails via App

App all of a sudden started displaying an error message saying I had no internet

Requires you to reset your pin

App tells you you’re not connected to the internet

Uninstall, reinstall and go through faff of signing up

Says there’s no internet when connected to wifi

Cannot log in to the app

Still says not connected to internet

App regularly logs me out

Says it can’t connect to the internet

Constantly breaks and needs reinstalling

Gets corrupted over and over again

States you are not connected to the internet

States there is no internet connection

Requires app deletion and reinstall

Often locks you out requiring full login process

App says you’re not connected to the Internet

Other apps seem happily connected

Shutting app down and restarting doesn’t work

Delete and reinstall to get it to work

Repeatedly lists ‘Sorry you are not connected to the internet’

Correct PIN numbers being rejected

App informs you “You are not connected to the internet”

Only way to solve is to delete the app and log back in

Often fails to authenticate

Saying it does not recognise your PIN

Recently it has been saying it is not connected to the internet

Often unavailable because of maintenance

Touch ID constantly fails with a message ‘you must be connected to the internet’

When working, can’t use app to deposit funds

Repeatedly locks me out

Issues with logging in

Denied Face ID

Not accepting my pin

Having to go through process of a pin reset

New one: don’t have an internet connection

Real-time portfolio valuations missing

Customising the portfolio view on the web should mirror app

Having to log back into the app every time I return from another app

Refuses to connect when not on wifi

Not possible to view any performance charts

Not possible to buy or sell

Asking me if I want to use Touch ID when I open the app

Ability to see historical transactions

Easier access to underlying fact sheets

International dealing on platform and app

Real-time portfolio valuations

Customising portfolio view to mirror web

Allow international sharedealing without phone

Chart overlay of all current holdings

Watchlist on chart

Automatic re-login based on time since last use

Transfer cash between Charles Stanley and current account

Better charts

Performance charts for individual funds/shares/portfolio

Ability to buy or sell

Dark mode option

Advanced analytics dashboard

Stop loss method