Bad bank
This bank sucks don’t get it. They don’t test up they will put through anything. What are you ever even had a deposit or or paid that company it could be anybody anybody I’m like I got my identity stolen and you’re still putting things through that. I don’t even know those people and you’re paying them. Don’t get this bank. Glad they’re closing anyway at least in California told
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Charlie is the worst!!
This service was subpar from the beginning but I stuck with them. Now that they are closing down with 2 weeks notice, I can’t get the balance of my deposit either withdrawn or moved to another bank.
So much for helping Seniors especially those that are technically challenged.
So much for helping Seniors especially those that are technically challenged.
Terrible App
Still don’t have my refund of almost $1200
Closing Charlie…???
Why is Charlie closing after making such a big deal about helping those of us that are 72 or older…???
What is going on?
Charlie Closing?
WTH is happening & WHY? We Deserve an Explanation!!
WTH is happening & WHY? We Deserve an Explanation!!
Left Stranded Overseas - Couldn’t Care Less Customer Service! No Answers.
In Nepal, not able to transfer my Charlie card balance to my debit card or bank account in the US. Auto payments are hitting my bank account, now overdrawn! Called customer service line which directs to a AI rep in Philippines. Told me “nothing could be done!” Talked over me, and told me to “be quiet” so they could read me a script! No help at all. No emails answered. Abandoned and NO fixes. Can’t access MY money. No compassion. Worst ever app and company supposedly serving 62+ market. Don’t bother!
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Charlie financial.
At this point I am so upset with this institution. The kept declining my everyday purchases. Now I can’t even deposit a check . It tells me it’s unable to load. I am definitely don’t with this.
Can’t log in to my account
Why can’t I log in to my account and the customer service isn’t responding
Ms
Gary was outstanding in his knowledge, kindness, patience, intelligence and language. His experience with Apple is a big plus. Thank you, Gary!
“Years of Reliable, Top-Notch Support!”!!
I’ve been with this service for years and have never been disappointed. They’re outstanding in every area—from customer service to handling check deposits. Truly top-notch!
Teresa Aguillon
Excellent service, outstanding communication skills, solved my issue, explained processes, she deserves a Big Raise! Thank you!!!
Love the app
Makes me feel safe
Riley
Thank you Riley for helping me to understand how Charlie works and easing my anxiety about my SSI check and the setting up for the deposit Riley deserves a raise!!
Love Charlie!!
Great service and very customer friendly! I had suspicious activity on my debit card and they replaced it instantly online and sent me a new card. Thank you Charlie!!
Disappointing
Has been unable to transfer my Social Security. Because I like this app I will have to facilitate my transfer through SS. Not ideal but will do it. Defeats the purpose of using this app for quick switch.
Excellent work
Mr Robe
THE BEST
She was VERY nice, helpful, knowledgeable & patient. So far, The longer I am with this bank, the more I am falling in love with it. To speak to a person instead of an automated robot is THE KEY to a successful business, in my opinion, someone does answer the phone quickly, people are very friendly & very helpful, sincere, & also VERY knowledgeable. ALL these traits also adds to the success of a VERY THRIVING, successful business. I am so glad that I was told of this bank.
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From fear to PURE JOY!!!!!!!!!
THE BEST!!!!!!!!!! I was helped very quickly, of which I thought would b an arduous, prolonged, maddening, unpleasant experience. It wasn’t!!!!!! The guy that helped me was EXCELLENT!!!!!!!!!, & made the entire experience QUICK & PAINLESS; which made me VERY HAPPY!!!!!!!!!!!!!! THANK YOU, THANK YOU!!!!!!!!!!!!!!!!!!
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Riley
I had questions regarding my Social Security deposit, Riley answered the phone quickly, no wait at all, found the error, corrected it quickly. He should get a raise because you just don’t find people that care enough to go the extra mile. Seriously, give him a raise.
More than 1 call
i’ve come to find out that if it is necessary to make more than one call to Charlie’s customer service expect more than one answer. of the 4 months that I have been with Charlie, I have never gotten the same answer twice to the exact same question it has become more of a headache than anything else. Charlie does not do business as a traditional bank does.
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