Rip off company, English as a second language employees, hard to understand
This service is terrible. The app is hard to navigate, and they take weeks, say they find nothing and charge for finding no records. Terrible, rip off company, avoid if you can
Lousy service and hard to navigate
This service is terrible. The app is hard to navigate, and they take weeks, say they find nothing and charge for finding no records
Be careful
I downloaded this after going to the ER. I was prompted here by the ER’s website because they didn’t give me any of my medical records. I filled out a form only for them to ask me to pay 45.00 dollars and authorize them to charge up to 250.00 dollars to my account if needed?? I didn’t know we had to pay for our medical records now from yesterday’s visit.
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Frustrating
This app is not easy to navigate, it moves data and makes it very difficult if you are requesting records for a dependent. The messages from staff are difficult to understand because all the information was originally entered and then it’s not showing. The webpage is just as bad. It automatically creates new requests then you have to decipher which one is the last one you responded to. Not to mention the fees. Very disappointing and I still can’t get the records. After trying for a week.
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Doesn’t work
Can’t get it to send the authentication code. Can’t get in contact with anyone so can’t get test results. Horrible
