App not working and nobody responds
App won’t let you log in. Tried to contact them but no response. It’s been more than a year! Still no answer
Add apple pay or debit..
I came to Chatime in markham, the tap machine didn’t work. So I decided to go online to pay. I did this last time when buying from another fast food restaurant.
But after downloading and ordering, I am met with “Credit or gift card?”. Im trying to pay with apple and I can’t even do this on an apple store app.
But after downloading and ordering, I am met with “Credit or gift card?”. Im trying to pay with apple and I can’t even do this on an apple store app.
Show more
Terrible, useless and difficult to use
There’s no way to see your order history in this app, so if you order something and go to pick it up in store, how do you prove it’s actually yours? App’s security seems to be really bad and I wouldn’t be surprised if they stored your credit card number in plain text since the form they use is so outdated-looking. Can’t pay with Apple Pay or any of the usual payment methods. The in-store kiosk has more functionality than this app. Also, I tried adding my VISA card to this app like 10 times in a row and I kept getting the same error about my payment method being incorrect, like what? Does this franchise even want paying customers?
Show more
Login issues for 6+ months
Won’t let you login. Won’t let you reset password. The sign in page just loops to “sign up page” and says you already have account. Uninstalled many times, still the same issue. Came back 6 months later to see if they fixed this issue and they still have not. Going to The Alley instead…. At least their app always works for coupons and rewards.
Show more
Awful support
Endless loop and can’t login to account after countless password resets. Support email unresponsive
App
Needs work log in is impossible
Chatime
Satisfied
Payment compatibility problems
0-5 stars for online support 2/5 for app functionality and reliability
Apparently the only way to get support for technical problems is to reach out to the social media pages.
Turns out that you can only make purchases through the app with a credit card. (That information is not easily discoverable)
Visa debit cards, Mastercard debit cards, and debit cards are not compatible for digital purchases.
All variant of debit cards are sometimes compatible in store when scanning the QR code, but not consistently.
Apparently the only way to get support for technical problems is to reach out to the social media pages.
Turns out that you can only make purchases through the app with a credit card. (That information is not easily discoverable)
Visa debit cards, Mastercard debit cards, and debit cards are not compatible for digital purchases.
All variant of debit cards are sometimes compatible in store when scanning the QR code, but not consistently.
Show more
Passion fruit green tea
Fav drink atm
Great
Love it
Easy app
Love the app so easy to use!
good
way better than the old system
Unable to use gift card to order on app
I have multiple gift cards and checks their balances in the app and confirmed that I had enough to cover my entire order. However, when I try to pay using a gift card to ask for the passcode, I entered the correct passcode, but it said it was invalid.
Some of my gift cards I still have them physically, but some of them I already threw away once I entered the information onto the app.
For those that I have threw away the physical gift card, I can no longer use them on the app as I do not have the code. At the same time, those gift cards that I have physically wouldn’t work on the app as it kept on telling me that the passcode is invalid. I ended up having to pay with my credit card !! 🤯
This is really inconvenience and frustrating. It would be great to allow combining gift cards balances like Starbucks app or at least warn users to keep the physical gift card if passcode was needed to order with the app.
Some of my gift cards I still have them physically, but some of them I already threw away once I entered the information onto the app.
For those that I have threw away the physical gift card, I can no longer use them on the app as I do not have the code. At the same time, those gift cards that I have physically wouldn’t work on the app as it kept on telling me that the passcode is invalid. I ended up having to pay with my credit card !! 🤯
This is really inconvenience and frustrating. It would be great to allow combining gift cards balances like Starbucks app or at least warn users to keep the physical gift card if passcode was needed to order with the app.
Show more
Phone number is already taken
I can’t even register or renew my account because it won’t let me enter my own phone number. Like it’s my account and of course the phone number is taken. It’s mine. Whoever designed this app should be fired.
Reward is misleading
Some shop rejects the usage of Reward balance for seasonal drinks, although the App says it is for any drink or food. Go to other brand they are more sensible with the reward given same price
Worst app
This app is horrible. Keeps giving me errors when I try to add payment method despite the method being valid. Will also not send me a code so I can verify my account. This has been an incredibly frustrating experience. In addition, the menu is all levels of unorganized. Please do better. I refuse the attend your establishment until you fix this. The old way of ordering worked much better.
Show more
Won’t send code
Try sending it several time
There is an error with your payment
Always had my debit visa working but suddenly the app started giving me an error with my card and I can’t use it no more. Please fix it
They removed the one thing they weren’t supposed to remove
They removed the signature milk tea, brown rice green milk tea, and even genmaicha… one of the most aromatic drinks 😦 is this a distributor issue? plz add back. 🧎➡️
Terrible UI Locks you Out of Logging In
Very poorly made app. I cannot log into my account because the reset password option does not work. While being locked into an account creation screen with no “back” option which doesn’t allow me to make another one because my number is used.
