Service
I’ve purchased many flight tickets through Cheapoair over the years, and most of my experiences were fine. Unfortunately, this time has been extremely frustrating.
The airline changed my itinerary, and I’ve been trying for over a week to get assistance. Every time I call, I’m transferred to another “expert,” but the call just keeps ringing and no one ever answers. This is especially disappointing because I paid extra for their priority support add-on, yet I have received no meaningful assistance.
If you book through Cheapoair, just hope your airline doesn’t make any changes to your itinerary. If that happens, don’t expect Cheapoair to be there to help—you may end up spending hours trying to resolve the issue on your own.
The airline changed my itinerary, and I’ve been trying for over a week to get assistance. Every time I call, I’m transferred to another “expert,” but the call just keeps ringing and no one ever answers. This is especially disappointing because I paid extra for their priority support add-on, yet I have received no meaningful assistance.
If you book through Cheapoair, just hope your airline doesn’t make any changes to your itinerary. If that happens, don’t expect Cheapoair to be there to help—you may end up spending hours trying to resolve the issue on your own.
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Nice
Easy to book
Error en el login
Tuve un viaje redondo en la ida la aplicación funcionó sin problema pero en el vuelo de regreso la app no me dejó ingresar a mi cuenta, constantemente mostraba un mensaje de error intenté más tarde, mal mal mal
Never again
I paid for automatic check in didn’t happen. Tried checking in myself, tells me my confirmation number is invalid. Called customer service. They were supposed to send me my itinerary, never happened. Frustrated
Customer Service
Worst experience with the agent willingness to assist. Their knowledge and experience are unacceptable. Never use this service again.
Scam
Scammers stay away from
Profesional
Very Good
Customer service
I love their customer service nice and kind
Bed service scammer
My payment has been cancelled, it has been more than nine days, I am still not getting the refund, all these are scammers ,no body buy tickets more these website anyone buy tickets go to official airline website no issues nothing
Práctica engañosa
Te dan el día que tú anda buscando y luego te los cambian de manera misteriosa y para cancelarlo te cobran tarifa de cancelación
Bad fraud
Cheapoair is the fraud bad people work most of them are liar
Japan tickets
Excellent help along the way of booking .. I had problems on my end with a blocked credit card and so nice to speak with staff very good !
Not the best recent experience
I booked a one way flight to Dublin- West Jet - via CheapOair.
I received e-mail confirmation then a hour or so a call from a suppose employee from a New York State. By then I was working my son’s puppy and could not hear clearly the person of call - combination of background noise, accent and ‘old ears’. I explained the challenges & request an e-mail instead pmts if needed a phone call later when I would be home.
A second phone call but no requested e-mail; no follow up e-mail either after a second request; disappointing, ugh!
In between I called CheapOair to check the earlier, post booking call was legitimate - apparently so. Different division trying to sell me additional insurance. I have never had such an experience previously.
The latter will likely deter me from booking with CheapOair again.
Unnecessary anxiety was created because tge caller was seeking verification of details contained in the confirmation e-mail from CheapOair.
Both times I could not understand the caller, both time the request e-mail committed to, did not arrive. My time was wasted my anxiety level raised
I received e-mail confirmation then a hour or so a call from a suppose employee from a New York State. By then I was working my son’s puppy and could not hear clearly the person of call - combination of background noise, accent and ‘old ears’. I explained the challenges & request an e-mail instead pmts if needed a phone call later when I would be home.
A second phone call but no requested e-mail; no follow up e-mail either after a second request; disappointing, ugh!
In between I called CheapOair to check the earlier, post booking call was legitimate - apparently so. Different division trying to sell me additional insurance. I have never had such an experience previously.
The latter will likely deter me from booking with CheapOair again.
Unnecessary anxiety was created because tge caller was seeking verification of details contained in the confirmation e-mail from CheapOair.
Both times I could not understand the caller, both time the request e-mail committed to, did not arrive. My time was wasted my anxiety level raised
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I always find great deals in CheapOair!
Before buying an airplane ticket, I compare prices, and I always find the best price in CheapOair, it is a reliable place to buy, 100% recommend! 😉
The Service
The gentleman who helped me get flight F93045 gets a rating of 10! He was informative, helpful, and patient!
Deborah Carter
Deborah Carter
Travel Plans made easy
Easy to use, friendly, and so so helpful. I will be using this site again!
Cheap
It worth the name ,cheaper and reliable
Service is Unpleasant
I had cell issues couldn’t pull up boarding passes. I called Customer Service they transferred me 3 times letting me know they couldn’t help me. This was a ME issue!! I went to the counter and they advised me I have to go to another line to get help. By the time I got to the counter my flight was already boarding and I had to still go thru TSA and catch a tram to the gate D17. I have never and will never ever use this airlines again. They are disrespectful and have no commitment to providing excellent customer service. I am going to write a letter to the Corporate so they are aware of the ongoing issues patrons are experiencing with their company. Now I am on plane and the pilot is claiming aircraft malfunctions and we are sitting on landing tarp as if we are still going to take off. What’s strange is the pilot advised the boarding crew of this issue and he still proceeded to back up plane and fly it after he confirmed he hadn’t received clearance . Safety should be main priority and as I see it No one cares within this Frontier Company and Cheap Air just gives good rates but horrible service..
Us as Patrons ask that you train more monthly and You make customers feel heard and valued and be apologetic as well.. It’s called Kindness and it goes both ways !
Thank you
Us as Patrons ask that you train more monthly and You make customers feel heard and valued and be apologetic as well.. It’s called Kindness and it goes both ways !
Thank you
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Five star
It’s a good app i will recommend 100% no doubt
Rewards
I am extremely disappointed with CheapOair’s rewards program. I earned enough rewards to redeem for a gift card, but every time I try, it either doesn’t work or I can’t complete the redemption process. It feels unfair to advertise rewards that customers can’t actually use.
I spent my money with the expectation that the rewards would be honored, and this experience has been frustrating and disappointing. Customer loyalty should be rewarded, not met with roadblocks and excuses. I hope CheapOair fixes this issue and makes it easier for customers to redeem the rewards they’ve earned.
I spent my money with the expectation that the rewards would be honored, and this experience has been frustrating and disappointing. Customer loyalty should be rewarded, not met with roadblocks and excuses. I hope CheapOair fixes this issue and makes it easier for customers to redeem the rewards they’ve earned.
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