Slow. Latency to load is driving me nuts
Latency to load is driving me nuts. Paying $300+ memberships but getting such low class app. Unacceptable
Worst app in human history
I’ve never coded in my life and I could make an app with less bugs hands tied behind my back and blindfolded. The app implodes when you try to look at the class schedule. It takes me 6 minutes to go from the home page to booking a class — that’s not hyperbolic, I literally timed it. Developer response: don’t bs me, this has been going on for years. Do you actually do any work on this or do you just respond to App Store reviews?
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Horrible
I’ve deleted this app so many times in order to get it to stop glitching. It constantly has my phone lagging and overheating from how bad it is. This app has been terrible for too long.
Persistently glitchy
App constantly crashes even after installing yesterday’s update. I can’t even open the bar code to check in.
still bad
The class search and sign up experiences are still bad.
Notifications don’t work.
Filtering and searching is slow and terrible design
You can’t even use the “add to calendar” feature for classes without giving the app full calendar READ permissions for your data (why??!)
Notifications don’t work.
Filtering and searching is slow and terrible design
You can’t even use the “add to calendar” feature for classes without giving the app full calendar READ permissions for your data (why??!)
Notifications issue
Worked well until about a month ago. Now no push notifications. Similar to another reviewer I have tried everything - reinstalling, restarting phone, etc. without push notifications I am missing class sign ups. Please fix!
Response from developer
Hi! Sorry to hear this. We're aware some members have been experiencing issues with push notifications and we take that seriously.Please reach out to our Member Services team at scmemberservices@chelseapiers.com so we can look into your account directly and help get this sorted out. Thanks for hanging in there!
Notifications bug!
My app stopped sending me class
booking reminder push notifications. I hard restarted my phone, deleted/reinstalled my app, logged in/out, toggled/toggled in-app notification settings. App never prompted another notification permissions request. Now my app no longer appears under iOS notification settings after reinstall. It seems push registration isn’t triggering. Devs: please reset my push token on your backend? The app failed to request push permission properly, the latest build broke push registration, or push certificate/token expired server-side. Please fix because I keep missing class registration and wasting my new gym membership!
booking reminder push notifications. I hard restarted my phone, deleted/reinstalled my app, logged in/out, toggled/toggled in-app notification settings. App never prompted another notification permissions request. Now my app no longer appears under iOS notification settings after reinstall. It seems push registration isn’t triggering. Devs: please reset my push token on your backend? The app failed to request push permission properly, the latest build broke push registration, or push certificate/token expired server-side. Please fix because I keep missing class registration and wasting my new gym membership!
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Response from developer
Hi! We're really sorry to hear you've been running into this. Missing a class you were looking forward to is genuinely frustrating, especially when you've already tried every troubleshooting step. We hear you, and we want to make this right. Please reach out to our Member Services team directly at scmemberservices@chelseapiers.com — they'll be able to look into your account and work with our team to get your notifications back on track. Thank you for your patience, and for being a Chelsea Piers member. We're glad you're here.
Activity Tracker doesn’t work
This app basically only works to check into the club. It’s supposed to track your check ins over time but mine only does weekly ones. I emailed the club about it and they can’t figure it out or seem to fix it. Kinda pointless - you’d be better off having a key chain barcode pass like the old days.
Do better
Terrible app. It is incredibly slow, glitches when you try to click on anything and so many of the features do not work (like the notifications as many have mentioned). For 250USD memberships you need to do better. This is embarrassing
Not updated for new iOS
I have an iPhone 13 mini and with the new iOS 26.1 - the app hangs and crashes. It takes several minutes just to load classes.
Terrible
This app is probably one of the worst I have ever used. It constantly glitches, crashes or takes so long to load. This impacts class bookings and creates an unnecessary level of frustration when engaging with club classes and activities. This really needs time attention and investment
Constantly glitching
The app is constantly glitching and slow to load, often preventing you from booking classes or from checking in. Not only is it hard to get it to load, but then it over pushes notifications, often sending 3 or more for the same thing. Even the staff knows it’s a problem - when I’ve mentioned something they say that everyone struggles with getting the app to work properly. If you’re going to invest in a design firm to recreate the app, at least make sure it works first.
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Do better
Terrible app. It is incredibly slow, glitches when you try to click on anything and so many of the features do not work (like the notifications as many have mentioned). For 250USD memberships you need to do better. This is embarrassing
Can’t book classes
Often glitches where I select “book” and I just get a “failed to book class please try again later” notification
Unreliable and Slow
Perhaps it’s user error but the “notify me” function has never worked even though I have notifications enabled. The app will also randomly quit mid-use and takes a long time to load despite a strong WiFi connection. Would expect better from an expensive luxury gym.
???
I’m paying $250 a month for a gym pass that can’t get its app to allow me to book a class…? For the very same gym that I pay $250 a month to go to…. Yeah I had to double down the statement because… do better??
I miss the older app functions
This current app doesn’t show you all the of the days you entered the gym, it only shows you the amount of check-ins you’ve had in the last 7 days (as well as week streaks). You could see all of your check ins for the past 12 months and it helped me see track my patterns and show which months and days I was the most and the least active. Aside from missing that function, one of the new let updates for this current app asks for full permission to calendar, not ideal, and doesn’t list the full address in the calendar event so you can’t adjust to show travel time unless you edit. You can’t book anything with your credits via the app at all, you have to schedule things via phone or email or in person. I miss the old app, I used it until it was nonfunctional.
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Notifications Bug
This app is ruining my gym experience. I’ll sign up for notifications for a class, it’ll not show for that class but will for an entirely random one, then I’m not even notified for either. Plz fix or I’ll cry.
App keeps crashing
App keeps crashing after logging in
Support for Stamford is very limited.
Since most functions do not support Stamford, there’s little point for it.
