Enhancement Request: Boarding Point ETA and Booking Availability
The Chennai One app is extremely useful and has made commuting much more convenient. I appreciate the effort put into building and maintaining the platform. I would like to request a couple of enhancements that would further improve the user experience:
1. Display estimated arrival time at the selected boarding point
I frequently book the P570S bus from Guindy to Velachery and vice versa. Currently, the app displays the departure time from the bus’s starting location, which is usually Koyambedu or Siruseri. Because of this, it is difficult to estimate when the bus will reach my actual boarding point (Guindy or Velachery).
It would be very helpful if the app could display the approximate arrival time at the user’s selected boarding point. This would make journey planning much easier and more accurate.
2. Allow booking until the bus reaches the selected boarding point
Recently, I have been unable to book tickets once the bus departs from its starting location. For example, if a bus leaves Koyambedu at 6:15 PM and reaches Guindy around 7:00 PM, I was previously able to book a ticket for boarding at Guindy until the bus actually reached Guindy.
However, starting this week, booking appears to close as soon as the bus departs from its origin (6:15 PM), even though my boarding point is Guindy and the bus has not yet reached there. As a result, I am unable to book tickets after 6:15 PM for that service.
It would be great if bookings could remain open until the bus reaches the selected boarding point, as was previously the case.
1. Display estimated arrival time at the selected boarding point
I frequently book the P570S bus from Guindy to Velachery and vice versa. Currently, the app displays the departure time from the bus’s starting location, which is usually Koyambedu or Siruseri. Because of this, it is difficult to estimate when the bus will reach my actual boarding point (Guindy or Velachery).
It would be very helpful if the app could display the approximate arrival time at the user’s selected boarding point. This would make journey planning much easier and more accurate.
2. Allow booking until the bus reaches the selected boarding point
Recently, I have been unable to book tickets once the bus departs from its starting location. For example, if a bus leaves Koyambedu at 6:15 PM and reaches Guindy around 7:00 PM, I was previously able to book a ticket for boarding at Guindy until the bus actually reached Guindy.
However, starting this week, booking appears to close as soon as the bus departs from its origin (6:15 PM), even though my boarding point is Guindy and the bus has not yet reached there. As a result, I am unable to book tickets after 6:15 PM for that service.
It would be great if bookings could remain open until the bus reaches the selected boarding point, as was previously the case.
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Chennai’s all in one Transport App
When you’re hustling through the city and you happen to use the Public transport, payments might be a problem; trying to find the right denomination of money is a huge task. This App solves it all, indeed a solution I was long waiting for.
Payments feel seamless through the Bhim App and other Payment Gateways. Using Bhim you get 10%
Cashback.
Payments feel seamless through the Bhim App and other Payment Gateways. Using Bhim you get 10%
Cashback.
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App Force close (Black Screen)
I updated to the latest version of the app, but it is not opening. When I try to open it, a blank screen appears and the app suddenly closes.
Before updating to the latest version, the app was working fine. I also tried reinstalling it, but the issues still persists. Kindly fix this issue..
iPhone 7 iOS version 15.8.7
Before updating to the latest version, the app was working fine. I also tried reinstalling it, but the issues still persists. Kindly fix this issue..
iPhone 7 iOS version 15.8.7
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Prime bus booking
Absolutely the worst experience with Prime Bus booking. I booked a bus from Siruseri and the ticket clearly showed the timing and confirmed schedule. But the bus never arrived. After waiting for a long time, I found out that the bus itself was not even available, yet the ticket was still showing as scheduled and active in the system. This is completely unacceptable and extremely unprofessional.
On top of that, I lost my money. They even mention in their policy that even if the issue is on their side, they will not return the money. This makes it look like they are running the Prime Bus booking option just for money extortion rather than providing a real service.
I also raised a concern with their support team, but there has been no reply from them at all. No response, no accountability, nothing. This is a terrible service and a complete waste of customers’ time and money. I strongly warn others not to trust this Prime Bus booking option.
On top of that, I lost my money. They even mention in their policy that even if the issue is on their side, they will not return the money. This makes it look like they are running the Prime Bus booking option just for money extortion rather than providing a real service.
I also raised a concern with their support team, but there has been no reply from them at all. No response, no accountability, nothing. This is a terrible service and a complete waste of customers’ time and money. I strongly warn others not to trust this Prime Bus booking option.
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About the premium bus service
I would like to bring to your notice an issue regarding the premium bus service operated by Metropolitan Transport Corporation (Chennai) from Thiruvanmiyur to Kalaignar Centenary Bus Terminus. Even after the bus departs from the origin point, the reservation slot for the bus continues to remain open for booking. This creates confusion for passengers and may lead to inconvenience. I kindly request the concerned authorities to look into this issue and ensure that the reservation slot closes once the bus departs, so that passengers are not misled.
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All in one
I generally don’t write comments. But this application made me to …
It is an all in one application its tracking system works seamlessly fine even though it is beta and it’s very easy for the passenger to book tickets under pressure…. This application is UX first application
Like it priorities Users 💯🔥
It is an all in one application its tracking system works seamlessly fine even though it is beta and it’s very easy for the passenger to book tickets under pressure…. This application is UX first application
Like it priorities Users 💯🔥
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Please Allow Email Login – Not Everyone Has an Indian Phone Number
I recently tried using the Chennai One app and noticed that it mandates login using only an Indian phone number. This is quite inconvenient for foreigners and NRIs who may not have an active Indian mobile number. How are they supposed to access the services?
In today’s time, with increasing privacy concerns and AI-based spam calls/messages, many users are not comfortable sharing their phone numbers unnecessarily. The app should definitely provide an option to sign up or log in using an email address instead of making phone number mandatory.
Chennai One is meant to be a public-facing app, and it should be inclusive and accessible to everyone, including NRIs and international users. Request the developers to kindly consider adding email-based authentication for better flexibility and privacy.
In today’s time, with increasing privacy concerns and AI-based spam calls/messages, many users are not comfortable sharing their phone numbers unnecessarily. The app should definitely provide an option to sign up or log in using an email address instead of making phone number mandatory.
Chennai One is meant to be a public-facing app, and it should be inclusive and accessible to everyone, including NRIs and international users. Request the developers to kindly consider adding email-based authentication for better flexibility and privacy.
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Please Allow Email Login – Not Everyone Has an Indian Phone Number
I recently tried using the Chennai One app and noticed that it mandates login using only an Indian phone number. This is quite inconvenient for foreigners and NRIs who may not have an active Indian mobile number. How are they supposed to access the services?
In today’s time, with increasing privacy concerns and AI-based spam calls/messages, many users are not comfortable sharing their phone numbers unnecessarily. The app should definitely provide an option to sign up or log in using an email address instead of making phone number mandatory.
Chennai One is meant to be a public-facing app, and it should be inclusive and accessible to everyone, including NRIs and international users. Request the developers to kindly consider adding email-based authentication for better flexibility and privacy.
In today’s time, with increasing privacy concerns and AI-based spam calls/messages, many users are not comfortable sharing their phone numbers unnecessarily. The app should definitely provide an option to sign up or log in using an email address instead of making phone number mandatory.
Chennai One is meant to be a public-facing app, and it should be inclusive and accessible to everyone, including NRIs and international users. Request the developers to kindly consider adding email-based authentication for better flexibility and privacy.
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Great App - Fast and Simple Ticket Booking
“I really appreciate this app. It makes booking bus tickets stress-free. The design is easy to understand, and the whole process—from searching routes to payment—is smooth. It saves me time every day!
about application and tracking bus
the application is good but the payment process and other things are slow and based on QR and unique number i was unable to find the exact location of the bus so i will good if they ad the correct QR and bus tracking in this application
Based on my personal experience
The Chennai One app looks neat and is very convenient to use — really user friendly. Kudos to the developers!
It truly solves the daily challenges and pain points of passengers.
Before this app, I had to plan my schedule with extra buffer time since bus schedules weren’t publicly available. I also used to worry about carrying small change.
Nowadays, we all use digital payments even for small amounts, so it was difficult to keep coins or exact cash for tickets. Sometimes, even the conductor faced the same issue when returning the correct balance.
All that hassle is gone now! The app allows you to book tickets easily.
Overall, it has really improved the lifestyle of daily commuters.
It truly solves the daily challenges and pain points of passengers.
Before this app, I had to plan my schedule with extra buffer time since bus schedules weren’t publicly available. I also used to worry about carrying small change.
Nowadays, we all use digital payments even for small amounts, so it was difficult to keep coins or exact cash for tickets. Sometimes, even the conductor faced the same issue when returning the correct balance.
All that hassle is gone now! The app allows you to book tickets easily.
Overall, it has really improved the lifestyle of daily commuters.
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No option for feedback
Amazing UI from government application. Excellent performance in some of the rides. Few rides didn’t fetch the source stop. Thought to share feedback for betterment of the app. But no option to share feedback. Either a complaint management or feedback management option should be there in the application. Post that I will change my rating to 5 from current 4.
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Chennai one is the one
One of the few government apps that had better Ui & Ux and runs smoothly and seamlessly. Booking bus tickets, knowing the routes, tracking bus timings everything was soo better and works seamlessly. Loved the app and using it for daily purpose. Best wishes to the team and only thing is live tracking of the bus stops needs to be updated.
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Good initiative
Best way to travel around Chennai. Don’t have to worry about taking tickets in all sorts of travel modes, Hassle free travel experience with one app for all sorts of travel, best feature is travel suggestions for our destinations. Easy way to save money and don’t have to worry about getting lost on the way. Helps to keeps track of travel
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Lovely Experience, Smooth UI
Definitely Recommended for daily commute and booking. After seeing public transport experience in the app it feels one stop mobility solution for everyone. Must use app !
Thanks NY and Cumta team for coming up with this Idea of One City, One App.
Thanks NY and Cumta team for coming up with this Idea of One City, One App.
Needs improvement but a good app it is
I’ve been using this app for couple weeks but today when I booked a ticket for the bus route 104, it got booked but I wasn’t able to enter the otp details(OTP: K0132-Redhills to Tbm). So I had to get a ticket from the conductor despite I had a ticket booked in app, I had to pay two times and I’ve no way in this app to get my money back. Please add a option to get refund or make sure the essential services are up to date and online. I love to use this app so please improve the services.
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Response from developer
We’re sorry for the inconvenience you faced. The OTP issue has been fixed. Please write to support@chennaione.in with your booking details so we can process a refund. We hope you’ll try the app again, and if satisfied, kindly update your rating.
Excellent app
Earlier I used to book tickets using UTS. Now this is an excellent app. To book train tickets, bus and metro. So simple to use. It shows available trains for the next 2hrs. UI is smooth I didn’t find any glitch. One suggestion to the app maker, using UTS we can book season ticket, if it is added here would be great for daily train users.
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Finally, a Government App That Gets UX Right
As a product designer, I’m genuinely impressed with this app. It has one of the cleanest UIs and smoothest experiences I’ve seen in a government app. The flows feel intuitive and thoughtfully designed, which makes it so much easier to browse routes and book tickets.
I often use UTS for train bookings, but its confusing flow and glitches made it frustrating. This app, on the other hand, feels much more refined.
One suggestion: while booking train tickets, there’s no option to choose between Journey (one-way) and Return tickets, which UTS currently provides. Adding this would make the booking experience complete.
Overall, I really appreciate the effort put into this app. It’s a big step forward for government digital services.
I often use UTS for train bookings, but its confusing flow and glitches made it frustrating. This app, on the other hand, feels much more refined.
One suggestion: while booking train tickets, there’s no option to choose between Journey (one-way) and Return tickets, which UTS currently provides. Adding this would make the booking experience complete.
Overall, I really appreciate the effort put into this app. It’s a big step forward for government digital services.
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Gundagiri of Auto & Cab drivers
Chennai is the worst city in India in terms of any kind of transport. None of the auto cab drivers go by the fair and always they ask for extra. This app will not solve that problem until you start taking action against those reported drivers and if you really want to take any action, first, you should provide an option to report the drivers in this app itself
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Response from developer
We’re sorry for the bad experience. Please share more details with us at support@chennaione.in so that we can take action on reported cases. We’re also working to make reporting options more accessible within the app. Meanwhile, we’d request you to try the app again, and if satisfied, kindly update your rating.
Effortless travel at your fingertips
Really impressed with how smooth this Chennai one app feels! The design is super nice, and booking buses, metro, trains, or autos is just a tap away. Even the live tracking is clear as day. Feels like the first travel app in India that truly brings all tickets in one place. A must-have for every Chennaitese!
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