game-changer for daily Chennai commuters!
Hands down one of the most useful apps for anyone travelling in Chennai. The live MTC bus tracking alone saves 20–30 minutes of standing under the sun every single day. The map interface is smooth, the route finder is straightforward, and the in-app ticketing is seamless. A wonderful digital initiative by CUMTA—every Chennaiite should have this on their phone!
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Feedback
Overall, the user experience and functionality are good when booking bus and metro tickets. However, when it comes to train bookings, the process takes too long to load, and the booking itself takes a lot of time. By the time the loading is completed, I may have already reached the station. At that point, the app does not allow me to book the ticket because it detects that I am too close to the platform/station.
This is a major issue with the Chennai app. If this problem can be resolved, I believe the application would be almost perfect.
This is a major issue with the Chennai app. If this problem can be resolved, I believe the application would be almost perfect.
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Add seat availability
Based on the ticket provided, it would be highly beneficial to display seat availability directly on the bus results page. This feature would streamline the booking process and help users plan their trips more efficiently.
Pre booking premium bus issue
Premium busses booking always it shows the bus gonna starts from koyambedu if I am at velachery I could see bus coming near velachery may be it wil 2 bus stop before the velachery I can’t book that bus even I choosing that bus from live track it show book ticket for the bus while booking it shows the slots which starts from Cmbt only it will coming after another half and hour I understand it’s earcly booking but regular based on the time we need on time bus booking as well
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The best app for local transportation
Makes travel across modalities seem less, informative , the interface is easy and navigation is seamless. All the best and continue the good work with regular updates and improvements
Enhancement Request: Boarding Point ETA and Booking Availability
The Chennai One app is extremely useful and has made commuting much more convenient. I appreciate the effort put into building and maintaining the platform. I would like to request a couple of enhancements that would further improve the user experience:
1. Display estimated arrival time at the selected boarding point
I frequently book the P570S bus from Guindy to Velachery and vice versa. Currently, the app displays the departure time from the bus’s starting location, which is usually Koyambedu or Siruseri. Because of this, it is difficult to estimate when the bus will reach my actual boarding point (Guindy or Velachery).
It would be very helpful if the app could display the approximate arrival time at the user’s selected boarding point. This would make journey planning much easier and more accurate.
2. Allow booking until the bus reaches the selected boarding point
Recently, I have been unable to book tickets once the bus departs from its starting location. For example, if a bus leaves Koyambedu at 6:15 PM and reaches Guindy around 7:00 PM, I was previously able to book a ticket for boarding at Guindy until the bus actually reached Guindy.
However, starting this week, booking appears to close as soon as the bus departs from its origin (6:15 PM), even though my boarding point is Guindy and the bus has not yet reached there. As a result, I am unable to book tickets after 6:15 PM for that service.
It would be great if bookings could remain open until the bus reaches the selected boarding point, as was previously the case.
1. Display estimated arrival time at the selected boarding point
I frequently book the P570S bus from Guindy to Velachery and vice versa. Currently, the app displays the departure time from the bus’s starting location, which is usually Koyambedu or Siruseri. Because of this, it is difficult to estimate when the bus will reach my actual boarding point (Guindy or Velachery).
It would be very helpful if the app could display the approximate arrival time at the user’s selected boarding point. This would make journey planning much easier and more accurate.
2. Allow booking until the bus reaches the selected boarding point
Recently, I have been unable to book tickets once the bus departs from its starting location. For example, if a bus leaves Koyambedu at 6:15 PM and reaches Guindy around 7:00 PM, I was previously able to book a ticket for boarding at Guindy until the bus actually reached Guindy.
However, starting this week, booking appears to close as soon as the bus departs from its origin (6:15 PM), even though my boarding point is Guindy and the bus has not yet reached there. As a result, I am unable to book tickets after 6:15 PM for that service.
It would be great if bookings could remain open until the bus reaches the selected boarding point, as was previously the case.
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Chennai’s all in one Transport App
When you’re hustling through the city and you happen to use the Public transport, payments might be a problem; trying to find the right denomination of money is a huge task. This App solves it all, indeed a solution I was long waiting for.
Payments feel seamless through the Bhim App and other Payment Gateways. Using Bhim you get 10%
Cashback.
Payments feel seamless through the Bhim App and other Payment Gateways. Using Bhim you get 10%
Cashback.
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App Force close (Black Screen)
I updated to the latest version of the app, but it is not opening. When I try to open it, a blank screen appears and the app suddenly closes.
Before updating to the latest version, the app was working fine. I also tried reinstalling it, but the issues still persists. Kindly fix this issue..
iPhone 7 iOS version 15.8.7
Before updating to the latest version, the app was working fine. I also tried reinstalling it, but the issues still persists. Kindly fix this issue..
iPhone 7 iOS version 15.8.7
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Prime bus booking
Absolutely the worst experience with Prime Bus booking. I booked a bus from Siruseri and the ticket clearly showed the timing and confirmed schedule. But the bus never arrived. After waiting for a long time, I found out that the bus itself was not even available, yet the ticket was still showing as scheduled and active in the system. This is completely unacceptable and extremely unprofessional.
On top of that, I lost my money. They even mention in their policy that even if the issue is on their side, they will not return the money. This makes it look like they are running the Prime Bus booking option just for money extortion rather than providing a real service.
I also raised a concern with their support team, but there has been no reply from them at all. No response, no accountability, nothing. This is a terrible service and a complete waste of customers’ time and money. I strongly warn others not to trust this Prime Bus booking option.
On top of that, I lost my money. They even mention in their policy that even if the issue is on their side, they will not return the money. This makes it look like they are running the Prime Bus booking option just for money extortion rather than providing a real service.
I also raised a concern with their support team, but there has been no reply from them at all. No response, no accountability, nothing. This is a terrible service and a complete waste of customers’ time and money. I strongly warn others not to trust this Prime Bus booking option.
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About the premium bus service
I would like to bring to your notice an issue regarding the premium bus service operated by Metropolitan Transport Corporation (Chennai) from Thiruvanmiyur to Kalaignar Centenary Bus Terminus. Even after the bus departs from the origin point, the reservation slot for the bus continues to remain open for booking. This creates confusion for passengers and may lead to inconvenience. I kindly request the concerned authorities to look into this issue and ensure that the reservation slot closes once the bus departs, so that passengers are not misled.
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All in one
I generally don’t write comments. But this application made me to …
It is an all in one application its tracking system works seamlessly fine even though it is beta and it’s very easy for the passenger to book tickets under pressure…. This application is UX first application
Like it priorities Users 💯🔥
It is an all in one application its tracking system works seamlessly fine even though it is beta and it’s very easy for the passenger to book tickets under pressure…. This application is UX first application
Like it priorities Users 💯🔥
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Please Allow Email Login – Not Everyone Has an Indian Phone Number
I recently tried using the Chennai One app and noticed that it mandates login using only an Indian phone number. This is quite inconvenient for foreigners and NRIs who may not have an active Indian mobile number. How are they supposed to access the services?
In today’s time, with increasing privacy concerns and AI-based spam calls/messages, many users are not comfortable sharing their phone numbers unnecessarily. The app should definitely provide an option to sign up or log in using an email address instead of making phone number mandatory.
Chennai One is meant to be a public-facing app, and it should be inclusive and accessible to everyone, including NRIs and international users. Request the developers to kindly consider adding email-based authentication for better flexibility and privacy.
In today’s time, with increasing privacy concerns and AI-based spam calls/messages, many users are not comfortable sharing their phone numbers unnecessarily. The app should definitely provide an option to sign up or log in using an email address instead of making phone number mandatory.
Chennai One is meant to be a public-facing app, and it should be inclusive and accessible to everyone, including NRIs and international users. Request the developers to kindly consider adding email-based authentication for better flexibility and privacy.
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Please Allow Email Login – Not Everyone Has an Indian Phone Number
I recently tried using the Chennai One app and noticed that it mandates login using only an Indian phone number. This is quite inconvenient for foreigners and NRIs who may not have an active Indian mobile number. How are they supposed to access the services?
In today’s time, with increasing privacy concerns and AI-based spam calls/messages, many users are not comfortable sharing their phone numbers unnecessarily. The app should definitely provide an option to sign up or log in using an email address instead of making phone number mandatory.
Chennai One is meant to be a public-facing app, and it should be inclusive and accessible to everyone, including NRIs and international users. Request the developers to kindly consider adding email-based authentication for better flexibility and privacy.
In today’s time, with increasing privacy concerns and AI-based spam calls/messages, many users are not comfortable sharing their phone numbers unnecessarily. The app should definitely provide an option to sign up or log in using an email address instead of making phone number mandatory.
Chennai One is meant to be a public-facing app, and it should be inclusive and accessible to everyone, including NRIs and international users. Request the developers to kindly consider adding email-based authentication for better flexibility and privacy.
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Great App - Fast and Simple Ticket Booking
“I really appreciate this app. It makes booking bus tickets stress-free. The design is easy to understand, and the whole process—from searching routes to payment—is smooth. It saves me time every day!
about application and tracking bus
the application is good but the payment process and other things are slow and based on QR and unique number i was unable to find the exact location of the bus so i will good if they ad the correct QR and bus tracking in this application
Based on my personal experience
The Chennai One app looks neat and is very convenient to use — really user friendly. Kudos to the developers!
It truly solves the daily challenges and pain points of passengers.
Before this app, I had to plan my schedule with extra buffer time since bus schedules weren’t publicly available. I also used to worry about carrying small change.
Nowadays, we all use digital payments even for small amounts, so it was difficult to keep coins or exact cash for tickets. Sometimes, even the conductor faced the same issue when returning the correct balance.
All that hassle is gone now! The app allows you to book tickets easily.
Overall, it has really improved the lifestyle of daily commuters.
It truly solves the daily challenges and pain points of passengers.
Before this app, I had to plan my schedule with extra buffer time since bus schedules weren’t publicly available. I also used to worry about carrying small change.
Nowadays, we all use digital payments even for small amounts, so it was difficult to keep coins or exact cash for tickets. Sometimes, even the conductor faced the same issue when returning the correct balance.
All that hassle is gone now! The app allows you to book tickets easily.
Overall, it has really improved the lifestyle of daily commuters.
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No option for feedback
Amazing UI from government application. Excellent performance in some of the rides. Few rides didn’t fetch the source stop. Thought to share feedback for betterment of the app. But no option to share feedback. Either a complaint management or feedback management option should be there in the application. Post that I will change my rating to 5 from current 4.
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Chennai one is the one
One of the few government apps that had better Ui & Ux and runs smoothly and seamlessly. Booking bus tickets, knowing the routes, tracking bus timings everything was soo better and works seamlessly. Loved the app and using it for daily purpose. Best wishes to the team and only thing is live tracking of the bus stops needs to be updated.
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Good initiative
Best way to travel around Chennai. Don’t have to worry about taking tickets in all sorts of travel modes, Hassle free travel experience with one app for all sorts of travel, best feature is travel suggestions for our destinations. Easy way to save money and don’t have to worry about getting lost on the way. Helps to keeps track of travel
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Lovely Experience, Smooth UI
Definitely Recommended for daily commute and booking. After seeing public transport experience in the app it feels one stop mobility solution for everyone. Must use app !
Thanks NY and Cumta team for coming up with this Idea of One City, One App.
Thanks NY and Cumta team for coming up with this Idea of One City, One App.
