A dream!
Where has this company been all my life?! - I visited a friend in Dallas who raved about this company. We booked a service for the next day. It was so convenient, the tech was super sweet, and our nails were flawless! - Cherry isn’t in my area yet so I bought Cherry’s polish set and have done home mani’s since - love it! Lasts 2 weeks for me (normal is 3 days at best). Cherry’s polish is thick, smooth and finishes like glass. - I never make time to book salon appointments/drive to salon etc. So really hope this company blows up! Need this in the Pacific NW! - Until then, at least I have Cherry’s polish set ;)
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Nails chipped off the same day, very disappointed
It was my first time using the app. With high expectation considering all the good review I’ve seen. However, it’s a total disappointment.
My appointment was at 5:30pm. My nails chipped off the same night. It was a small part, so I didn’t think about it too much; the next day, two other nails have more peeled off or missing a piece… I’m on day 4 now, total 8 nails have small cracked or chipped. I decided to just ripped the nail polish off. I’m not sure how they manage their team and products/quality, but this is a next level. I have done many manicure in salon, never have I seen color chipped off the day of not even mention within two three weeks.
The lady who came was nice and friendly, however, the quality is definitely an issue, and totally cannot compare with the salon.
My appointment was at 5:30pm. My nails chipped off the same night. It was a small part, so I didn’t think about it too much; the next day, two other nails have more peeled off or missing a piece… I’m on day 4 now, total 8 nails have small cracked or chipped. I decided to just ripped the nail polish off. I’m not sure how they manage their team and products/quality, but this is a next level. I have done many manicure in salon, never have I seen color chipped off the day of not even mention within two three weeks.
The lady who came was nice and friendly, however, the quality is definitely an issue, and totally cannot compare with the salon.
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Response from developer
Oops, looks like we chipped up this time! We're sorry to hear about your experience and offered to repair the nails, but we totally understand if you wanted to take matters into your own hands. While we're disappointed we didn't get the chance to address the issue, our thousands of five-star reviews speak to the quality of our work. We may not be perfect, but we're a team of passionate nail artists who love what we do and aim to make the world a little more beautiful, one nail at a time. We hope you'll give us another chance to show you what we're made of - and if any chips happen along the way, we're here to help fix 'em up! -Team Cherry
So helpful and great quality
I broke my leg, which has been a giant pain. Being able to have cherry technicians come to my house has been a blessing, and I also am incredibly picky when it comes to manicures and I was very happy with how it turned out! I’ll definitely continue using cherry long after my leg has healed.
Amazing Service!!
This was our first cherry experience. Pauline was excellent! She was friendly and we loved our dip manicure and pedicures. Will definitely use again! Thanks for a great experience💖
Great - amazing - must use 🍒
I have used Cherry a few times and I am hooked! Pauline is the one to book with and expect a relaxing, convenient and great experience.
Powder nails and pedicure in my living room, and did I mention they look great ❤️
I highly recommend ⭐️⭐️⭐️⭐️⭐️
Powder nails and pedicure in my living room, and did I mention they look great ❤️
I highly recommend ⭐️⭐️⭐️⭐️⭐️
Cherry stands behind poor service
I recently received a mani/pedi, one of many I’ve had through the service, and my technician did a very poor job painting my toenails, failing to provide an even coat on each layer resulting an a very bad chipped look to the nails. When I contacted Cherry with a pic an hour after the service when I noticed, they admitted it looked like the polish appears as if someone tried to remove polish but stated they would not provide a makeup tech nor a refund, implying that I was responsible for the poor paint job’s look.
Very poor taste to basically call the customer a liar!
Very poor taste to basically call the customer a liar!
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Response from developer
Fortunately, Cherry professionals take photos after every service in order to 1) confirm the appointment was completed, 2) verify which service was delivered, 3) document the service quality and 4) capture a proof of product prior to the professional departing. In this instance, the photo taken at the completion of the appointment by the professional displayed no issues (smudges, chips) etc. differing from the client's claim. Cherry provided these photos to the client and did not offer to refund the services based on the documented evidence, which was provided to the client.
Just No
I scheduled some services through the app, then had to cancel (well in advance). I didn’t receive a refund to my credit card; Cherry automatically refunded as credit for other Cherry services WITHOUT informing me this is what they were doing. I only found this out by contacting customer support, which was absolutely clueless. They took 30 minutes to answer a question that any other company could have answered in 5 minutes or less. Overall a very unprofessional and unpleasant experience
Update: thanks for the rude response, Cherry. It’s just what I expected from you.
Update: thanks for the rude response, Cherry. It’s just what I expected from you.
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Response from developer
Thank you for the feedback. Cherry's FAQs outline the expected customer support response time (within 48 hours / Mon - Sat.) and our cancellation policy; which states that funds are automatically added back as credit, and refunds can be requested. For more information on Cherry's policies visit: downloadcherry.com/FAQ
Not reliable
Cherry is great… when the appointment actually happens.
Unfortunately it’s frequent last minute cancellations, little notice, and little communication. I really wish communication was better in these situations so other plans could be made. I’ve used cherry off and on since 2018 and unfortunately have come to find cancellations or changes as common as when the appointments actually happen.
The solution is always a $10 credit, unfortunately that just isn’t always a solution.
Unfortunately it’s frequent last minute cancellations, little notice, and little communication. I really wish communication was better in these situations so other plans could be made. I’ve used cherry off and on since 2018 and unfortunately have come to find cancellations or changes as common as when the appointments actually happen.
The solution is always a $10 credit, unfortunately that just isn’t always a solution.
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Very good job
Andrea was very sweet to my sister, Wilma Spellmeyer. We will have her again next month I hope. Thanks what a great service for ladies in Nursing Home
First at home manicure
Working with a stroke patient, the technician was well prepared and outstanding in giving her a manicure. I will have her return on a regular basis. Thanks so much for her care.
Pauline
Pauline gave me a manicure and pedicure today. I had not had either for awhile and she did a great job. She’s also very friendly and patient. I will reschedule her again.
So convenient
It’s so nice to be able to book my appointment with my favorite nail tech! She comes to my home where we sit can sit in comfort, listen to music, and my nails are beautiful.
I started Cherry services after knee surgery made it impossible to drive. I didn’t want to be relying on friends to take me to services, and paying for a friend to have hers done in order for her to go and take me would get expensive quickly, and booking for 2 is difficult to schedule.
So appreciate the convenience and my nail tech is lovely. Highly recommend.
I started Cherry services after knee surgery made it impossible to drive. I didn’t want to be relying on friends to take me to services, and paying for a friend to have hers done in order for her to go and take me would get expensive quickly, and booking for 2 is difficult to schedule.
So appreciate the convenience and my nail tech is lovely. Highly recommend.
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Great service
I didn’t think I would like cherry because they canceled on me 3Xs but once I finally got them out to us, they did an amazing job.
Rip off
I have had to reschedule my appointment twice. Once (more than a week in advance) because I realized I scheduled the wrong week for an event prep. And the second because my household had an illness going around. Both times I utilized the reschedule option. The first time it kept the charge on my card and I didn’t realize. When I rescheduled it charged my card again. The second reschedule applied both the original appointment and the rescheduled new date, causing me to need to cancel the original. And I need to go see if a third $120+ charge has hit my card. I’m really not impressed and I haven’t even seen a tech yet.
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Laura was a great tech!
My mom and I used cherry for the first time today and Laura was our tech. She did such a great job, had a great selection of colors, a comfortable set up, and was easy to talk to! We had the best time!
Pauline was the best and on time!
I loved my pedicure! From beginning to
End. Pauline got straight to
Work but, first asked me what I wanted. She helped adjust what I asked for on the APP which saved me a lot of money but, I did not mind giving her a nice tip when we were done either. Pauline is easy to speak with and she has a great sense of humor! I hope she doesn’t mind traveling from Keller to
Come see me again! Because, I will definitely request Pauline if possible!☺️🙋🏽♀️💗💅🏽
End. Pauline got straight to
Work but, first asked me what I wanted. She helped adjust what I asked for on the APP which saved me a lot of money but, I did not mind giving her a nice tip when we were done either. Pauline is easy to speak with and she has a great sense of humor! I hope she doesn’t mind traveling from Keller to
Come see me again! Because, I will definitely request Pauline if possible!☺️🙋🏽♀️💗💅🏽
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Cherry App Review
Absolutely love the concept. There’s little things that need to be added or edited to be more user friendly for example: can I choose a technician,?not all services where available in the app and I couldn’t communicate directly w the technician before the appointment
Beware, they send multiple technicians if you add another person to the appt
I booked an appointment for me and my husband, nobody warned me two people will show up to get the job done, long story short we had to re-book my husband’s service because of this misunderstanding. Cherry is a great option but please include this piece of information in your communications
The Cherry best!
I love this app and the service was wonderful!
Jenny N arrived on time, had all the supplies, wore a mask and sanitized her hands before starting. I had dip removal and the dip powder manicure. My nails look better than when I have them done at my regular salon. She was in and out in 1 hour and 10 minutes and cleaned everything up.
I have already booked with Jenny N for the same manicure and added a pedicure 2 weeks from now.
Jenny N arrived on time, had all the supplies, wore a mask and sanitized her hands before starting. I had dip removal and the dip powder manicure. My nails look better than when I have them done at my regular salon. She was in and out in 1 hour and 10 minutes and cleaned everything up.
I have already booked with Jenny N for the same manicure and added a pedicure 2 weeks from now.
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Awesome
I got a mani and a pedicure scheduled last minute. They got a technitian same day and within the hour I received the confirmation for the service. Pauline was excelent, very professional, fully equipped and punctual. Highly recommended!
