Update: much improved
This used to be a useful app but the new update is frustrating. It does look nicer, but it signs you out every time you leave the app so that you have to re-enter your info every time. The new list feature stops working if you try to add a second item to the list. I do like the easy searching for library events and activities, but I miss the basic functionality of the former version.
Update: as of spring 2026, many of these problems have been corrected. The list feature works now and is a good way to track books and the app is better about staying logged in.
Update: as of spring 2026, many of these problems have been corrected. The list feature works now and is a good way to track books and the app is better about staying logged in.
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Again bad after update
Changing this back to one star.
Same old bug of login issues even if my credentials works via the browser it does not work via the app.
I feel the QA process needs a total revamp before releasing an app update.
Very disappointing.
Same old bug of login issues even if my credentials works via the browser it does not work via the app.
I feel the QA process needs a total revamp before releasing an app update.
Very disappointing.
An extremely useful tool
I’m really impressed by the amount of functionality they packed into the app. This is the library app that I’ve used that wasn’t just basic book lookup. It has been stable, and every feature has worked flawlessly. Honestly, this is great work.
At least found my account
Improvement that finally allowed me to find my account! But now needs to memorize my account number in order to login every time…
New app awful
The sign in for the app should be a username and password not a barcode not many people carry around their library card with them at all times. I wish you would switch it back to username and password or at least give that option. It’s no longer user-friendly.
It is great after update!!
Finally, the review comments were heard loud and clear. The app is back at keeping the login info saved so no more zillion times of entering the user name/pins.
Changing my review to 5 star back.
Changing my review to 5 star back.
Useless
The new app requires you to sign in every time, which completely defeats the purpose of having an app. What a horrible update. This has caused me to stop borrowing books because it’s too much of a hassle to look them up to find their location or put them on hold.
Always Logs Me Out
The app looks nice, but it does not save your card number and you have to log in every time. I used the previous app as my primary library card. In addition, I had to create a PIN, which became another tedious process. Needs to be fixed to it doesn’t log the user out right away.
Useless app
So unreliable. I can log in with my credentials on the CC library website but never works on the app
Terrible update and no response
As others have mentioned the app doesn’t let you stay logged in (no point in using it) and when you try to sign in with your online borrower number and pin it rejects it (but works on the website). So the app is not functional.
Reached out to the developer and to let them know the app isn’t working too but have not heard back.
Reached out to the developer and to let them know the app isn’t working too but have not heard back.
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The app is useful.
The concept of the app is fantastic. I used the old one so often. I’d really appreciate if the new one offered the option to stay logged in, as the old one always did, especially considering that the new app frequently says that it’s unable to process my login info. I’m positive I have the correct number and pin because it works sometimes and works on the website. Please keep working on the new app. :) I don’t care about fancy, I just would like to stay logged in and be able to use the functions the old app had. Thanks!
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Does not work
I was logged out of all my accounts and I can’t sign in to my account anymore. This app has many issues. I want the old version back.
Can we get the old app back?
The updated app is not usable. The County should get their money back from the developer and give us the old app back.
Promising, but buggy and not functional
The new aesthetic is nice and more modern. The easy access to library card barcode (especially with auto increase of screen brightness & contrast for easy scanning) and linked accounts is great. Being able to see checkouts, holds, fines etc… across all linked accounts is fantastic. It would all be wonderful and a five star review if It didn’t keep logging me out. Previously when I did log in, it wouldn’t track my check outs, holds. Etc… And now I can’t even log back in. It’s completely unusable to me. Fix the bugs and it’s five stars.
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It’s a shame
Please bring back the previous version. This is so called updated app is completely useless and it’s hard to imagine how this kind of quality can be accepted by the library.
Can’t choose branch
This new update is even worse than the last one. Always logs you out and doesn’t let you log on with correct login info that works on the website.
When you try to reserve an item with the app, the item location sets for the home branch of the item. You aren’t able to change the pickup location. For example, if a book I want is at Chester County and I try to have it delivered to Easttown, I am not able to do so. Please fix this!
When you try to reserve an item with the app, the item location sets for the home branch of the item. You aren’t able to change the pickup location. For example, if a book I want is at Chester County and I try to have it delivered to Easttown, I am not able to do so. Please fix this!
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So frustrating
The “updated” app feels like I’m using an operating system from 1999. So archaic and glitchy. Keeps logging me out and then I need to find my card which is the whole point of an app, not to need your card. I search for books I know the library has and it yields the most random results. A lot of the photos are gone of book covers. Everytime I mess with it I waste time and end up frustrated. Please help the book lovers and fix this.
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Kick out of login every time
Login Credentials sometimes work sometimes not.
Please bring back old app
I really wanted to like this app but it has way too many glitches. When scanning my card bar it scans three wrong numbers before it gets it correct. The same with my pin: I have to enter it three or four times for it to accept it. Constantly gives no available for anything I input. It glitches adding holds on those rare times when it accepts a search. Please either fix this app or bring the old version back. Thank you.
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Forced logouts spoil the app
It’s a good update to the library app. Nice easy to use layout. Having to reenter my library card every couple of days along with my kids is frustrating. Is it a glitch or a security feature? I personally don’t need this if it’s security. It’s overly cautious. Instead give me an option to store library cards in the app and give me a username login option that I can remember.
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