Horrendous App
I moved my kids to a new school district and just when I thought the most difficult parts were over, this app came into play! This app infuriates me on so many levels: crashes, dead ends, poorly organized, third party fees for school lunches, and in this day and age of AI.. how can there be such poor grammar and incoherent sentences in their policy statement.. after reading through part of it to figure out what was going on, it gave me the impression that it was a scam. I could not find any evidence of that but I’m definitely going to have a word with the school district about it.. after I pick up the hair that I pulled out trying to set up a simple account.!!
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Unreliable
I have never been able to use this app successfully, even one time, to schedule an upcoming payment in the course of 2 1/2 years. We need a better system.
Terrible App
It is disappointing that schools are using this app instead of allowing kids to pay for themselves, or at least giving them the option. Additionally, the amount of the extra fees you have to pay to add funds to the account is insane. Let’s take away the ability to pay and chart them more to use this app. You also can’t have more than 1 student in the same account if they are from different districts.
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No Refund
One of my kids graduated and she had a little money left and I was getting notifications every week that she has low meal balance. So I wanted to transfer the balance to her sibling and zero out her account but there is no option to do that. And even when I click on her it just says she is no longer active patron and only thing I can do was delete her account. Thinking if I delete it they would ask what to do with the balance but heck no it just removed her immediately. Now she is no longer showing with the money gone. Lucky it was only $1.50 that I could just brush it off (still upset though) what if it was bigger amount? There is no chat or customer support where I can ask on the app. Next time just tell your kids to zero out before they graduate!!!!
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I cannot get my money out
They have $99 in my account. My school switched vendors. Now the website is not working and this app has no message option for help. Kiss you money goodbye I have no way to get my money out.
