Not great
App is CONSTANTLY having issues. At least twice a month it logs me out & then I can’t get back in despite entering in the correct login credentials. Please fix this!!! It’s so frustrating.
Please add notifications!
Love the library and this app is intuitive and super helpful, but often I miss the holds that I’ve placed when they’re available because the app has no notifications. I have to remember to keep checking the app to see if any of my books are available yet and half the time I miss them. I imagine this is annoying for the library when people ask for holds and don’t come pick them up. If that’s happening a lot throughout the system this app lacking a notification feature may be to blame.
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App changed
This app was once easy to access and use, but the format is different now. The cps system is wonderful, but using this app is frustrating. I’m repeatedly logged out, or can’t log in at all. So there goes the great system of requesting books or knowing when to pick up. But it did work, for years and years, so why the current mess??
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pretty sweet!
as someone who mainly just borrows physical books and doesn't use audiobooks through here, it's a pretty good app given that it's made by a government agency. it has a lot of sweet features and i personally think it at least goes beyond the bare minimum. i'm sure there's better library apps but from my experience i love it. visit your local public library!
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Add Library Card to Apple Wallet
Please make the library cards compatible with Apple Wallet. I’d like a virtual card instead of plastic ones.
Add Library Card to Apple Wallet
Please make the library cards compatible with Apple Wallet. I’d like a virtual card instead of plastic ones.
About What You Would Expect From the City of Chicago
Works sometimes, doesn’t work at others. Pretty much what I expect from this city. No telling how much tax money they have spent on this unreliable app.
Not opening since 4/2/2024
Deleted and reinstalled and still will not open
Why??
Love the app. Super easy to use… EXCEPT it logs me out constantly! Sounds like other people have the same issue. Feels like this should be an easy fix, CPL.
Just one improvement please
I love love love that there is a library app and that I can listen to audiobooks for free. HOWEVER, whenever I listen to my audiobook for a long time or open another app, it takes me out of the browser and I have to go through all the steps to get back to the control panel(?) page. It still plays in the background but I can’t pause it or rewind. I have to: Open the app > Go to my borrowed books > Access the book > Open in browser and > find my place I left off. Very frustrating.
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Improving…
I do like how easy it is to reserve books at my local location, as well as where I stand on the waitlist. I do find it confusing downloading a held ebook- if a direct link to the download was provided via app or email, that would be a huge help. Another thing that would make this app better is to display library alerts front and center (well, top) when you open the app, like “Library will be closed on Casmir Pulaski day, Monday, March….” I wouldn’t think to go searching in my location’s hours every time I’m about to go pick up my held book to find this information for such an odd off day, and it would be beneficial to see news like that immediately upon opening the app.
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Useful but frustrating
I like being able to borrow books easily on my phone and see what libraries have the books to know how long the wait, how many copies there and how many people have them, all of that is very helpful and I appreciate it.
On the other side I think the app needs a lot of work, it logs me out a lot and there doesn’t seem to be a method to the madness, it’s just random. For the past day I’ve had to login every time I’ve opened the app and even then it doesn’t load and I can’t search books or see the books I have in my ‘for later’ shelf.
Hoping the issue with the server will be resolved soon.
On the other side I think the app needs a lot of work, it logs me out a lot and there doesn’t seem to be a method to the madness, it’s just random. For the past day I’ve had to login every time I’ve opened the app and even then it doesn’t load and I can’t search books or see the books I have in my ‘for later’ shelf.
Hoping the issue with the server will be resolved soon.
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Why is the app asking for a username and not accepting the card ID?
Why is the app asking for a username and not accepting my card ID? Why did you make this change? I can log in on the desktop website using my library card number and I used to be able to login also on the mbile app with library card number. Now it is asking for a username. There is no username, only library card number. There is no info about creating a username. So now I can’t use the mobile app. Please correct this
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Cannot Create an Account
I have been trouble shooting with Library staff but they don’t know how to fix it. I requested resets for a pin and never received an email. When I finally got my pin I tried to register with the suggested username and I kept getting an error message that the username was incorrect, even though it was what the system suggested and it was to create an account. Seems like a lot of bugs that they haven’t correct and staff doesn’t know how to navigate.
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Why??
Love the app. Super easy to use… EXCEPT it logs me out constantly! Sounds like other people have the same issue. Feels like this should be an easy fix, CPL.
App logs you out if you switch to another app
You cannot have the app open in the background because it will log you out. Even pulling up the control panel on my iPhone caused me to be logged out. I can’t remember my library card number either, so I can’t log back in now either.
Really excellent app
Cannot recommend enough. This is the most seamless public library experience I’ve ever had.
The app doesn’t seem to have been updated to accommodate the iPhone 12 mini
I got an iPhone 12 mini 8 days ago and I am still waiting for the app to update. I can see everything on my laptop, but not in my phone.
Very confusing interface
Borrowing ebooks or audiobooks requires multiple apps to synchronize, with little instruction on how to make that happen. This is especially opaque with audiobooks. Open the app, and try to guess where you go to download the audiobook you just checked out. 5 clicks to find, non-intuitive naming, and buttons below the fold. Finally!
Click on it, it downloads a file in the browser app, but that file has no link to Libby nor syncs with Libby automatically. (That’s 7 clicks, 3 apps so far)
Click on it, it downloads a file in the browser app, but that file has no link to Libby nor syncs with Libby automatically. (That’s 7 clicks, 3 apps so far)
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Receive in-app notifications
I ry like this app. But it could be even better if it provided notification alerts via badges, sound, etc. I missed the email regarding an item that I had placed on on hold and the hild expired. Now I will have to wait another 3 weeks.
