Chief Mobile User Reviews

Customer Experience

Positive experience69.0% of reviews
Neutral4.8% of reviews
Negative experience26.2% of reviews

~ Based on 42 written reviews from the US App Store.

Is Chief Mobile Safe?

Chief Mobile appears mostly safe based on user ratings. AppsHunter Safety Score for Chief Mobile is 70/100.

This assessment is based on 36 user ratings, with an App Store average of 3.5/5.

Safety Analysis

63.9% of ratings point to a safe experience
0.0% of ratings suggest some concerns
36.1% of ratings point to a risky experience

~ Based on 36 App Store ratings for Chief Mobile.

Is Chief Mobile Legit?

Chief Mobile appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Chief Mobile is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Needs some work

WHEN WILL YOU FIX NOTES TO NOT HAVE VARYING TEXT SPACING AND WEIRD SWIPE OUT TIMES. EMBED THE TIMES SO WE DO NOT NEED TO SWIPE ONE BY ONE

* edit *

You guys literally broke the time display in the latest update. Who’s coding this? Basic edge case. Maybe find a way to display the notes and times better because why should we suppress times automatically. Feels like two guys hobby project not a professional software company.


iPad UX/UI is awful and clunky and doesn’t prioritize incident views. Requires multiple presses just to view an incident.

This app needs a significant overhaul but it’s obvious the developers are providing barely any progress or roadmap. Wouldn’t recommend.

App crashes daily. WTF.

Good app - but I wish I could select the default for chronology of the notes. I prefer to read oldest to newest, and wish it would remember my selection. Also the font being sentence case is so bad and hard to read. It should be all caps like cad. Having to slide over for the times is ridiculous, it should be formatted better so the times are just present. Love the access to info but a lot of our users report the display of info needs work.
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Good, but could be better

Icons on map, especially hydrants don’t stand out enough on hybrid map style. Even setting them to the largest size doesn’t help that much. Also notifications volume is linked to media volume. Not ringtone volume. If you have your media volume turned down low you can miss an alert. Lastly, when reaching out to support about any issue you never get a reply or a response. Very frustrating.
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CarPlay

It would be nice to have CarPlay capability and also android capability so you don’t have to look at your phone when there’s a call coming in

Awesome!

Features work as designed works seamless!

Needs some work

* edit *

You guys literally broke the time display in the latest update. Who’s coding this? Basic edge case. Maybe find a way to display the notes and times better because why should we suppress times automatically. Feels like two guys hobby project not a professional software company.


iPad UX/UI is awful and clunky and doesn’t prioritize incident views. Requires multiple presses just to view an incident.

This app needs a significant overhaul but it’s obvious the developers are providing barely any progress or roadmap. Wouldn’t recommend.

App crashes daily. WTF.

Good app - but I wish I could select the default for chronology of the notes. I prefer to read oldest to newest, and wish it would remember my selection. Also the font being sentence case is so bad and hard to read. It should be all caps like cad. Having to slide over for the times is ridiculous, it should be formatted better so the times are just present. Love the access to info but a lot of our users report the display of info needs work.
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Amazing

This app is amazing. It is literally helping us save lives!

Needs some work

iPad UX/UI is awful and clunky and doesn’t prioritize incident views. Requires multiple presses just to view an incident.

This app needs a significant overhaul but it’s obvious the developers are providing barely any progress or roadmap. Wouldn’t recommend.

App crashes daily. WTF.

Good app - but I wish I could select the default for chronology of the notes. I prefer to read oldest to newest, and wish it would remember my selection. Also the font being sentence case is so bad and hard to read. It should be all caps like cad. Having to slide over for the times is ridiculous, it should be formatted better so the times are just present. Love the access to info but a lot of our users report the display of info needs work.
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CarPlay

It would be nice to have CarPlay capability and also android capability so you don’t have to look at your phone when there’s a call coming in

Horrible

For an app that tracks Emergency responses and who’s responding and dispatches Emergency response it is extremely bad that it goes down several times DAILY and we can’t even use the app

Overall good, would like CarPlay

Overall, the app is great. would just love some CarPlay functionality so I could get notifications via CarPlay instead of having to look at my phone when calls come in

Customer Service Non Existent

Our entire county is constantly ignored by their customer service. Their app constantly crashes and there are delays daily in notifications

Needs some work

Good app - but I wish I could select the default for chronology of the notes. I prefer to read oldest to newest, and wish it would remember my selection. Also the font being sentence case is so bad and hard to read. It should be all caps like cad. Having to slide over for the times is ridiculous, it should be formatted better so the times are just present. Love the access to info but a lot of our users report the display of info needs work.
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Overall a good app

In general, this is a great app and fairly easy to use. I do wish they would make it CarPlay compatible though.

Contact Feature

The contact feature will not allow submitting. It states a valid phone number is required. The phone number that is being input is current. Why will it now allow this to be submitted?

Response from developer

Please check the latest version

Watch

Is there plans for an smartwatch version of the app? I’ve tried everything in the settings to try and get the alert to go off on my phone while wearing my watch without disabling all of my watch features. The alert wakes me up at night for calls but if you wear a smart watch while sleeping (health reason) the notification goes to the watch which is hardly a notification and the alert sound on the mobile app is not played.
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Mapping issue

Since the update I’ve been having a problem with the navigation and also having problems with updating bulletins. Says it’s saved but doesn't actually change.

Great app /// could use some touch

Dark mode could be useful, or different color themes

New update is great but needs dark mode

The app is great and the new update streamlines a lot of features. But a dark mode is still very much needed.

Mapping issue

Since the update I’ve been having a problem with the navigation sending me to the wrong address

Best Responder App on the Market

Chief Mobile has absolutely changed our fire department for the better. From tracking responders getting to the station to integrating scheduling and all in between for the price is unbelievable. We will continue to support Chief Mobile and the community will continue to receive better response times from us because of their tech.
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