Used to work great…
I feel like this is becoming one of those apps that gets worse with every update. The lag in mapping on both mobile and desktop versions has become so bad that it is no longer usable in a practical setting. My department purchased this software to help make our jobs safer and more efficient, which it was until recent months. Now, I can practically arrive at an incident before the map and preplan load.
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Needs works.
It’s not user friendly. Needs a better, less complicated layout.
Firefighter paramedic
Software is horrible. Many fields are redundant. It seems that a generic software program was thrown together and let Fire departments deal with it. Do not recommend!
Stop Changing Interface
For public safety use, consistency should be a paramount performance feature of any app. First responders shouldn't need to re-learn the layout of the interface in the middle of an event (due to a new version roll-out). App should be simple, consistent and to the point of incident command. Enough with the revolving door of app updates, please.
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Sales team better than software and app
Don’t let your department heads be fooled by this software. It doesn’t work well and their support teams are bad. Their sales team might be the best in the world, props to them.
