Solid
Pretty good overall, but can we please get customizable alerts, sounds and vibrations. This is useful overnight but not when I can’t change the settings to work in different environments.
Overpromised and under delivered
App is terrible. Glitchy and laggy all around. Makes filling out both regular fire runs and PCRs a nightmare. Seriously, the paperwork side is awful for OPS. The AI is a joke. Training is needlessly difficult to log. What else can I say?
Useless
If you’re looking for an app that doesn’t notify you of calls and a messaging board that doesn’t work, you’ve found it here.
Just switched to this app
It does what it’s supposed to do, but the UI/UX really needs some serious work.
We switched over from Active911, and I can think of 5 things that are worse here and more annoying to me as a firefighter.
I will email the developer my experience and hopefully some changes will be made and I can update this review to a shining 5 stars.
We switched over from Active911, and I can think of 5 things that are worse here and more annoying to me as a firefighter.
I will email the developer my experience and hopefully some changes will be made and I can update this review to a shining 5 stars.
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Design & Look
The look/interface of this website/App is poor. They should probably ask AI to do it for them because they can’t seem to make it appealing in the year 2026. Disappointing!
Great app with a few hiccups
The initial alerting, incident and hydrant mapping, and preplanning options are great. - I mean awesome! However, silencing the app could be a simple as turning your phone on silent. But there’s too many, unnecessary steps in the app to silence it. They also only alert one time per incident. So don’t expect any incident update alerts if there are any.
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Terrible
Worst app I’ve ever used, AI can’t pronounce streets, it seems like it’s down every other week
Absolute garbage
Our department just ditched Who’s Responding for First Due, and it is an absolute trainwreck. Calling this a functional app is a joke—it’s just a lazy, half-baked website shoved into an app wrapper.
The UI/UX looks like it was programmed by an intern in 2005. It’s completely unintuitive, actively user-hostile, and the alerts constantly go off for phantom calls that don't even exist. It is a textbook waste of taxpayer dollars and a massive downgrade.
I’m refusing to touch this piece of garbage and sticking to Who’s Responding until management inevitably forces this trash down our throats.
The UI/UX looks like it was programmed by an intern in 2005. It’s completely unintuitive, actively user-hostile, and the alerts constantly go off for phantom calls that don't even exist. It is a textbook waste of taxpayer dollars and a massive downgrade.
I’m refusing to touch this piece of garbage and sticking to Who’s Responding until management inevitably forces this trash down our throats.
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Good Concept
Good Concept, but it just doesn’t work well on mobile devices. Sometimes people don’t get the call at all, or get the call hours late.
Even on a computer it bugs out and doesn’t work as expected in terms of making reports.
Drains battery and lags a lot and often takes a few minutes to load on 100 Up/Down and 12Ping internet speeds.
Good concept but needs major improvement.
Even on a computer it bugs out and doesn’t work as expected in terms of making reports.
Drains battery and lags a lot and often takes a few minutes to load on 100 Up/Down and 12Ping internet speeds.
Good concept but needs major improvement.
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Does the job
It works as it should. The only recommendation is have a none for sound for categories. Some I may want to see but not get notified. Also I keep getting notification of an updated but nothing shows up in my App Store. Not sure if it’s my IT blocking it.
Overall cool app
Wish there was a way to only view the station that you’re at.
Staffing disaster
This had uses at work in an iPad for incidents. As a staffing app and program… absolute garbage. It’s terrible on my phone, totally different from Telestaff, clunky, not customized and forced on us. Lack of training is costing me overtime shifts
Needs a lot of work
I acknowledge a ton of very difficult technical work goes into to making an app like this and will give you credit for trying to fix problems as they arise… but I will say this. Start with the basics. Yes it’s the chief officers you need to impress to sell your product, but if the firefighters using it can’t stand it, you’re going to lose business. Your shift calendar is clunky garbage. Fix it. And make it exportable to Outlook. If my dog groomer can figure that out, you should be able to too.
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Tons of glitches
Switched over to the app in February and having a lot of troubles with it. Half of our team members aren’t receiving the call-outs, even less of the messages seem to coming through, tones continue to go off in the app even while you’re looking at the information and there’s no good way to turn them off.
Apparently the online system is better but the mobile app is so glitchy we’ve resorted to sending out back up calls on our old system to make sure our members get them
Apparently the online system is better but the mobile app is so glitchy we’ve resorted to sending out back up calls on our old system to make sure our members get them
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Unreliable and not suited for ops.
Our team has had nothing but trouble with this app. It is no longer considered reliable for use.
It’s okay.
This app isn’t exceptional at anything. It’s honestly a basic no frills experience. It could be better and it could be worse.
First Due Mobile
Keeps saying there is an offline data update. Do you want to download? If you select yes it does nothing. If you select no it still does nothing. It pops up on the screen every time you log on to the app. Please fix it’s very annoying.
Good concept
The idea of having an app like this is very useful, but if it’s not user-friendly and doesn’t work half the time, then it’s worse than other systems which at least are more reliable. Even stupid stuff like it asks you to add a nickname but then you can’t add it.
DONT
Worse app of all time. If you think about getting it. DONT
Map doesn’t function properly
Overall the app is fine, does great with getting alerts. Lately the map is really “buggy” if you try to scroll or zoom in on the map to see where a call is, the whole screen moves. Often times this results in swiping away from the run. This makes double checking surroundings almost impossible, and almost renders the app useless
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