Used to work great…
I feel like this is becoming one of those apps that gets worse with every update. The lag in mapping on both mobile and desktop versions has become so bad that it is no longer usable in a practical setting. My department purchased this software to help make our jobs safer and more efficient, which it was until recent months. Now, I can practically arrive at an incident before the map and preplan load.
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Needs works.
It’s not user friendly. Needs a better, less complicated layout.
Firefighter paramedic
Software is horrible. Many fields are redundant. It seems that a generic software program was thrown together and let Fire departments deal with it. Do not recommend!
Stop Changing Interface
For public safety use, consistency should be a paramount performance feature of any app. First responders shouldn't need to re-learn the layout of the interface in the middle of an event (due to a new version roll-out). App should be simple, consistent and to the point of incident command. Enough with the revolving door of app updates, please.
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Sales team better than software and app
Don’t let your department heads be fooled by this software. It doesn’t work well and their support teams are bad. Their sales team might be the best in the world, props to them.
UI needs work
User interface isn’t intuitive. Overly complicated. It works, if you love entering copious detailed info.
Hate it
We switched from another system to first due, and imo it’s horrible.
Notifications
First Due needs to develop a functional way for users to mute app notifications during scheduled times of the week.
For example, I do not want to receive First Due notifications when I am off the clock. The app should allow users to create a weekly notification schedule where they can select the specific days and hours when notifications are allowed.
A simple “Notification Schedule” or “Quiet Hours” feature would make the app much more useful, especially for departments with shift-based staffing or members who are not on duty 24/7.
Please consider adding the ability to automatically mute notifications outside of a user’s scheduled working hours
For example, I do not want to receive First Due notifications when I am off the clock. The app should allow users to create a weekly notification schedule where they can select the specific days and hours when notifications are allowed.
A simple “Notification Schedule” or “Quiet Hours” feature would make the app much more useful, especially for departments with shift-based staffing or members who are not on duty 24/7.
Please consider adding the ability to automatically mute notifications outside of a user’s scheduled working hours
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only app that fire uses
using this app everyday, is it perfect ? no but better have something than nothing. addresses are wrong sometimes but they have been fixing bugs and hopefully it will eventually be better.
Battery killer
This app will take your phone from full to dead within a couple hours. Hate it. Rover was better.
Need more than one dept
Biggest complaint is that you can’t have more thsn one dept. on the app
Hard to read
The words are too small. It's hard to find pertinent info quickly. Change this format it is terrible. Please look at bryix app and model after it please!!!
Vibrate setting
Can you add functionality so when you receive an alert, if critical alerts and sound are disabled, you can enable vibration? It would be very helpful in some situations.
Never worked for our organization
We switched to FD a few years ago. Needless to say we’re still usning out pagers. FD has been relegated to a messaging app. We’re moving to another solution. Terrible customer support.
Cannot receive notifications
The app has been nothing but buggy for me. Primarily the issue is not receiving notifications, despite phone and app settings being properly adjusted. I must refresh the incident list to see dispatched calls. Please fix this, it’s a big hassle. These are 911 situations.
Crashing
The app is constantly crashing as soon as I open it.
Latest update is awful
Not sure what happened with the latest update, but it’s terrible. Assigned units are not accurate, constantly have to refresh. Complete opposite of “Improved incident list and app stability”. I wish I could take the update back 👎🏽 Come on First Due. Fix it.
UI
The user interface is one of the worst on the market. Reviews are mid cause Admin votes it up but line guys vote it down. Packaged prettily to entice Admin to buy, but terrible for the end-user. Bring back ESO and TargetSolutions. 2 stars cause "eVerYThInG iS INteGrAtEd"
Close
I like the functionality up to a point. You need to read and take to heart the recommendations to add a dark mode. I heard you say it’s difficult, but you didn’t say impossible. Start with one platform and move on.
I’d love for notifications to be modifiable in the app so that I don’t have to listen to all my devices trying to tell me there’s a call. I want my work phone to be able to tell me everything but my personal phone and tablet to only show me the fun stuff like fires and boat calls. I don’t want to have multiple aliases so I can control each device on my account.
And work with first due to add some useful information to the incidents. We need times to be available. We don’t all have Command and have easy access to vehicle times and statuses. It’s not practical to have each unit choose their status when dispatch does it as part of their job. Our CAD sucks pretty hard but there has to be an easy way to direct that data you/they already consume.
You push out enough updates so you’re working on improvements. Here are a couple helpful hints. Don’t be too surprised if you see this in the Suggestions section on the support site.
Thanks
Chris
I’d love for notifications to be modifiable in the app so that I don’t have to listen to all my devices trying to tell me there’s a call. I want my work phone to be able to tell me everything but my personal phone and tablet to only show me the fun stuff like fires and boat calls. I don’t want to have multiple aliases so I can control each device on my account.
And work with first due to add some useful information to the incidents. We need times to be available. We don’t all have Command and have easy access to vehicle times and statuses. It’s not practical to have each unit choose their status when dispatch does it as part of their job. Our CAD sucks pretty hard but there has to be an easy way to direct that data you/they already consume.
You push out enough updates so you’re working on improvements. Here are a couple helpful hints. Don’t be too surprised if you see this in the Suggestions section on the support site.
Thanks
Chris
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TERRIBLE
If I could give this zero stars I would!
