Slow
It takes a little bit longer for the call to populate under the incidents tab. Wish they would populate quicker and gave us those extra 30-45 seconds
The worst
Out depart switched to this from Vector and ESO. It is nothing but a nightmare. Slower to receive calls, and the functions are not user friendly. It is only good for trash and nothing else
Fix It
Absolutely terrible. Mapping is glitchy. Response is terrible.
Showing previously dispatched units
I like that First Due has the tab that shows active units on that call which is visible from the incidents tab and when you press on a call. I do wish First Due would make a separate tab not visible from overall incidents page but when you press on a call incident that would show previous units that were dispatched to that call.
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Review
I don’t need to know every 5 seconds that the app has a new update. Literally while I was downloading the update I got two notifications about said update. I get enough notifications from this app at work as it is. Let’s put a cap on it? How about no more than 20 notifications an hour about updates? Sounds fair to me.
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Awful
If I could rate this 0 stars I would. 1 star is too many.
Truly a fantastic platform
I think First Due was judged prematurely for being buggy. But the developers and the many ambassadors from all over North America have done a fantastic job continually improving both mobile and desktop versions of First Due. It solves so many administrative issues for fire departments and it’s only getting better as it grows.
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Response from developer
Thanks for your feedback on our app!
Font too small
Very detailed, useful app, but font is way too small, almost illegible, with no way to adjust it.
Absolute garbage
This app sucks. It was obviously designed by some IT people who never consulted anyone who practices medicine or works in the field. It jumps all over the place at will rather than following the user’s selection. It randomly saves or doesn’t save check offs and won’t allow the user to proceed even when all criteria have been satisfied. I loathe using it for anything.
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Excellent App, Excellent Company
I normally don’t leave reviews, but I decided to after reading some bad reviews. I can’t stress enough - if you are not having a good experience, someone in your agency has to step up and reach out to their staff for assistance. FirstDue is hands-down the best team and product combination out there. They want you to succeed and have unmatched capabilities. Please - don’t leave a bad review if you have not put the time in to learn the product. It is worth the effort to set it up correctly. It will help your organization tremendously. Thanks for your continued support, FirstDue!
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Response from developer
Thanks for your feedback on our app!
Garbage
Inaccurate maps, incidents randomly disappear
Notifications need some work
Please create a schedule to silence the app. I don’t want to receive notifications on my days off. For example, if my days off are Saturday and Sunday, I would like to have those two days completely silenced. I lowered the volume in the app, but for some reason, it ignores the settings and keeps sounding off—even at the lowest volume level possible.
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Garbage
This most recent update is garbage. When in the shift board you used to be able to touch on someones name and see their credentials for the shift and the name was centered on the page allowing this to happen. Now the names are shifted to the left and when you touch on it the credentials are moved so far to the left that half of the page is cut off. Pls fix this pos app and this latest update! Do better
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Maps are terrible
On nearly every incident, the map shows it at an address somewhere in China despite the address being correct and searchable in any other mapping software. Every once in a while it’s correct, but the ability to quickly pull up directions is useless because of this.
Used to work great…
I feel like this is becoming one of those apps that gets worse with every update. The lag in mapping on both mobile and desktop versions has become so bad that it is no longer usable in a practical setting. My department purchased this software to help make our jobs safer and more efficient, which it was until recent months. Now, I can practically arrive at an incident before the map and preplan load.
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Needs works.
It’s not user friendly. Needs a better, less complicated layout.
Response from developer
Thanks for your feedback on our app! We're always looking for ways to improve. Please email us at support@firstduehelp.zendesk.com or submit a ticket here https://support.firstduesizeup.com/hc/en-us so that our Support team can investigate this further. Thanks!
Firefighter paramedic
Software is horrible. Many fields are redundant. It seems that a generic software program was thrown together and let Fire departments deal with it. Do not recommend!
Stop Changing Interface
For public safety use, consistency should be a paramount performance feature of any app. First responders shouldn't need to re-learn the layout of the interface in the middle of an event (due to a new version roll-out). App should be simple, consistent and to the point of incident command. Enough with the revolving door of app updates, please.
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Sales team better than software and app
Don’t let your department heads be fooled by this software. It doesn’t work well and their support teams are bad. Their sales team might be the best in the world, props to them.
UI needs work
User interface isn’t intuitive. Overly complicated. It works, if you love entering copious detailed info.
