Excellent App, Excellent Company
I normally don’t leave reviews, but I decided to after reading some bad reviews. I can’t stress enough - if you are not having a good experience, someone in your agency has to step up and reach out to their staff for assistance. FirstDue is hands-down the best team and product combination out there. They want you to succeed and have unmatched capabilities. Please - don’t leave a bad review if you have not put the time in to learn the product. It is worth the effort to set it up correctly. It will help your organization tremendously. Thanks for your continued support, FirstDue!
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Garbage
Inaccurate maps, incidents randomly disappear
Notifications need some work
Please create a schedule to silence the app. I don’t want to receive notifications on my days off. For example, if my days off are Saturday and Sunday, I would like to have those two days completely silenced. I lowered the volume in the app, but for some reason, it ignores the settings and keeps sounding off—even at the lowest volume level possible.
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Garbage
This most recent update is garbage. When in the shift board you used to be able to touch on someones name and see their credentials for the shift and the name was centered on the page allowing this to happen. Now the names are shifted to the left and when you touch on it the credentials are moved so far to the left that half of the page is cut off. Pls fix this pos app and this latest update! Do better
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Maps are terrible
On nearly every incident, the map shows it at an address somewhere in China despite the address being correct and searchable in any other mapping software. Every once in a while it’s correct, but the ability to quickly pull up directions is useless because of this.
Used to work great…
I feel like this is becoming one of those apps that gets worse with every update. The lag in mapping on both mobile and desktop versions has become so bad that it is no longer usable in a practical setting. My department purchased this software to help make our jobs safer and more efficient, which it was until recent months. Now, I can practically arrive at an incident before the map and preplan load.
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Needs works.
It’s not user friendly. Needs a better, less complicated layout.
Firefighter paramedic
Software is horrible. Many fields are redundant. It seems that a generic software program was thrown together and let Fire departments deal with it. Do not recommend!
Stop Changing Interface
For public safety use, consistency should be a paramount performance feature of any app. First responders shouldn't need to re-learn the layout of the interface in the middle of an event (due to a new version roll-out). App should be simple, consistent and to the point of incident command. Enough with the revolving door of app updates, please.
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Sales team better than software and app
Don’t let your department heads be fooled by this software. It doesn’t work well and their support teams are bad. Their sales team might be the best in the world, props to them.
UI needs work
User interface isn’t intuitive. Overly complicated. It works, if you love entering copious detailed info.
Hate it
We switched from another system to first due, and imo it’s horrible.
Notifications
First Due needs to develop a functional way for users to mute app notifications during scheduled times of the week.
For example, I do not want to receive First Due notifications when I am off the clock. The app should allow users to create a weekly notification schedule where they can select the specific days and hours when notifications are allowed.
A simple “Notification Schedule” or “Quiet Hours” feature would make the app much more useful, especially for departments with shift-based staffing or members who are not on duty 24/7.
Please consider adding the ability to automatically mute notifications outside of a user’s scheduled working hours
For example, I do not want to receive First Due notifications when I am off the clock. The app should allow users to create a weekly notification schedule where they can select the specific days and hours when notifications are allowed.
A simple “Notification Schedule” or “Quiet Hours” feature would make the app much more useful, especially for departments with shift-based staffing or members who are not on duty 24/7.
Please consider adding the ability to automatically mute notifications outside of a user’s scheduled working hours
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only app that fire uses
using this app everyday, is it perfect ? no but better have something than nothing. addresses are wrong sometimes but they have been fixing bugs and hopefully it will eventually be better.
Battery killer
This app will take your phone from full to dead within a couple hours. Hate it. Rover was better.
Need more than one dept
Biggest complaint is that you can’t have more thsn one dept. on the app
Hard to read
The words are too small. It's hard to find pertinent info quickly. Change this format it is terrible. Please look at bryix app and model after it please!!!
Vibrate setting
Can you add functionality so when you receive an alert, if critical alerts and sound are disabled, you can enable vibration? It would be very helpful in some situations.
Never worked for our organization
We switched to FD a few years ago. Needless to say we’re still usning out pagers. FD has been relegated to a messaging app. We’re moving to another solution. Terrible customer support.
Cannot receive notifications
The app has been nothing but buggy for me. Primarily the issue is not receiving notifications, despite phone and app settings being properly adjusted. I must refresh the incident list to see dispatched calls. Please fix this, it’s a big hassle. These are 911 situations.
